Hospitality Podcast by Torres Consulting

Ep. 72. Entrevista a Carmen Bernabéu, Senior Revenue Manager | Big Data & Analytics. Madrid (España) Carmen vivió el comienzo del “Yield Management” en Hoteles Santos, e un hotel individual, hasta llegar al Corporativo. Ha gestionado destinos urbanos y vacacionales, tanto en TRH como en RoomMate, aprendiendo siempre. En nuestra conversación, Carmen resalta: Tech: Evolución espectacular. Desde comp...

Ep71 Karen Plumb. Interview: Karen Plumb. Chief Marketing Officer | Chief Customer Officer. United Kingdom Karen has a great experience in Marketing, as she knew from the beginning of her career that this field was her passion. From her start at IHG, to her latest role at Premier Inn, Karen has seen great changes in the industry, and shares her view on this conversation: -Every day is different, a...

Ep 70 Entrevista: Daniel Benito, Regional Revenue Manager-North Spain, Meliá Hotels Int. Madrid (España). Daniel estudió ADE. Pero entró en Meliá como analista de ventas, probó el sector y el revenue y 10 años después, es Regional Revenue Manager-North Spain. De la conversación con Daniel, destaco: -Evolución: Cada rol, cada etapa ha ido aportando. Arrancó en los hoteles de la periferia de Madrid,...

Ep 68. INTERVIEW: Paul Moxness, Managing Partner NorthPoint Int | The Always Care Consulting Co. CANADA Paul joined Radisson as a security guard just to get a temporary job. 30 years later, he retired from the company as VP of Corporate Safety and Security. Now, he runs two companies: NorthPoint Int, where they offer affordable access to Safety and Security expertise to independent properties; and...

Ep. 69 INTERVIEW: Riccardo Belfiore, Corporate Dir Revenue Mgmt Marbella Club|Puente Romano|Nobu Marbella| El Lodge Riccardo joined the industry dreaming to explore. And after his beginnings as Crew Member, he soon switched to Hotels, and discovered his passion for Revenue. Some highlights from the conversation with Riccardo: Front Office feels like part of a team, it´s more dynamic Making custome...

Ep 67 Torres Consulting Hospitality Podcast Entrevista: Javier Sanandrés, Revenue Manager Ushuaïa Ibiza Beach Hotel. Ibiza (España) Javier ha pasado en poco más de 6 años de hacer las prácticas en Valencia, a ser el responsable del Revenue de Hoteles icónicos como el Arts Ritz Carlton de Barcelona, o el Ushuaïa en Ibiza. Todo un ejemplo de joven comprometido, apasionado por la industria y con gana...

Ep 66 Interview: Federica Salvatori | Revenue Management Director | Consultant | Lecturer. Rome (Italy) While finalizing her linguistics PhD, Federica felt her passion for the analytical side of hospitality. And that took her to several roles in different Hotels, growing up the ranks, to reach a Cluster Revenue Management role, specialized in pre-openings. Currently she spreads her time between co...

Ep 65 Torres Hospitality Consulting Podcast Interview: Elga Castro | Sr Dir Revenue Mgmt BU South. Europe | Nh Hotel Group. Spain Although a teacher by education, Elga has been a pioneer on the revenue management field for over 20 years. From her beginning in the industry in the UK, to her move to Spain to the first privately owned Spanish company that invested in Revenue Management (Vincci Hotels...

Ep 64. TORRES HOSPITALITY PODCAST INTERVIEW: Francine Heywood , OTA Insight, UK If you are familiar with the format of the podcast, you will know that we focus on the person behind the role. Francine started her career in IT, working her ranks up the tech industry. Then stopped 1 year for an MBA, which helped her turn into consulting. From there to film producing, working at GuestRevu, and joining...

Ep 63 TORRES HOSPITALITY PODCAST ENTREVISTA: Pablo Valente. F&B Manager, Consultor Turístico, Profesor y Autor. Londres (Reino Unido) Pablo posee varias décadas de experiencia en el sector Hotelero y de la restauración. Desde su Argentina natal, varios países de Europa, principalmente España y Reino Unido, hasta su rol actual. Durante la conversación, nos centramos en el desarrollo de los perfiles...

Ep 62 INTERVIEW: Tiago Araújo, CEO & Co-Founder HiJiffy Tiago fits the right profile of the entrepreneur: Clear goals when he finished the University, setting up his own company, to then steer and pivot to launch HiJiffy. HiJiffy works now with over 1,400 hotels in over 30 countries, having closed a seed round of 1,000,000€ in Nov 2020. During our conversation, Tiago talked about: -His progression...

EP 62 TORRES HOSPITALITY PODCAST INTERVIEW Lars von der Wettern. Consultant, Hotelier & Start Up Entrepreneur. Germany Lars started working in Hotels and, as many, fell in love with the industry. After many years working in Operations , decided to jump and start working as Consultant and Advisor. We talked about: -His reasons to love the industry: People interaction, and creating an impact, both a...

Ep 61 Interview Shiho Kuroki | Strategic Connector | Brand expert | Japan/UK Shiho has been working in the Hospitality Industry for over 20 years. From strategy to branding and marketing, specialized in the Japanese and UK / Europe markets. We have discussed about: -Her career growth, from JTB in Japan to the UK, and setting up her own company, www.baseeast.com -The meaning of branding, and how an...

Ep 58 Paula Carreirao. International Content Marketing. AskSuite Hotel Chatbot. Brazil Paula´s career has already seen a few twists: studied psychology, worked in a casino in Sweden, managed a Hotel in Brazil…until she decided to take yet another turn and settle within International Content Marketing. In this deep conversation, she talks about: -The importance of trying new things, on giving yours...

Ep 57 Lucía Peris Spa & Wellness Director Pure Seven Spa 7Pines Kempinski Hotel Ibiza (España) Tras unos años trabajando en América creando una línea de productos de cosmética para Spas, su regreso a España coincidió con el boom del los Spas en Hoteles en España. Y desde entonces Lucía ha hecho ya 8 aperturas, que le encantan y recomienda a cualquiera para aprender. Comunidad Valenciana, Mallorca,...

Tras estudiar en la prestigiosa Escuela Superior de Hostelería de Galicia, Jesús trabajó en Hoteles, emprendió, expandió el negocio. Siguió formándose. Y fue esa experiencia tan amplia en diferentes campos y su, como el lo define, vocación de servicio en el sector de la felicidad lo que le llevó finalmente a su rol actual. Es una delicia escuchar a Jesús, que en esta conversación trata temas como:...

Ep. 55 INTERVIEW Angelo Vassallo, F&B Manager Hotel Fairmont Rey Juan Carlos I | Barcelona (Spain) Angelo started his career at the Recepction, but soon realized that he needed a more creative environment, and decided to pursue it in the F&B arena, where he found his passion. Great conversation, where we talked about: -The importance of asking for development and training -Choosing your job, and -...

Ep 54 Interview Annika Ülem, Co-Founder at GuestJoy, the 1-Stop Digital Guest Experience. Estonia Annika´s background comes from the Hospitality Industry. From Reservations to Sales, and from there to GM. Soon she realized she needed more, so she studied an MBA, and that´s when she and her brother started discussing about the a concept. Fast-forward over 6 years and GuestJoy has become a successfu...

Ep 53. INTERVIEW Dan Benzaquen, General Manager Pullman Hotels & Resorts | Accor. Jakarta (Indonesia) Dan was raised in Hotels, moving from country to country, so no wonder why he considers himself a life-long expat. After having worked in many countries, he has settled now in Jakarta, where he talks about: -His career, from water sports instructor near Singapore to his current GM role. -His daily...

Ep 52. ENTREVISTA Luis F. Sigüenza Acevedo, Consultor y experto en Turismo Cultural. Oaxaca (México) Luis Felipe es Presidente de la Comisión Nacional de Turismo Cultural y Religioso /CONCANACO; y Gestor del Cluster Turístico, Gastronómico y Cultural de Oaxaca. Es un experto en el uso del turismo como defensa del Patrimonio, adaptando la demanda a los recursos. Firme defensor del turismo ético y s...

Ep 51. ENTREVISTA Juan F. Rodriguez, Responsable RRHH Tenerife zona norte Melía Hotels, España Juan F. es un apasionado de los RRHH. Su pasión por el servicio y ayudar a otros le ha llevado donde está. En esta entrevista, nos habla de: -Su carrera, cómo llego a los RRHH y cómo pasó de trabajar en una empresa química a involucrarse 100% en los Hoteles -Su etapa descubriendo talento en las universid...

Ep 50. Interview Angelo Balbi. Hotel Operations Director, MSC Cruises. Worldwide. Angelo was born and bred in Hotels, He started his career back in Italy: first the kitchen, up to head chef. Then, Front Office. And from there, he started his career in the cruise industry, which has taken him everywhere in the globe. He talks about: -Managing 1,000 team members who take care of several thousand gue...

Ep 49. INTERVIEWING Brian Gleeson, GM at Radisson Blu Olympiyskiy Hotel. Moscow (Russia) Brian and I met at work almost 20 years ago back in Radisson in Ireland. Ever since, he remained with Radisson, building up a very strong career as a General Manager that has taking him to the Baltics, Scandinavia and now, Russia. From his role as GM at the Radisson Blu Olympiyskiy Hotel, we talk about: -His o...

Cristhian discovered the path of operational analysis, efficiency and excellence, and felt it was her passion. It has taken her to work in many countries in different continents, up to her current role helping hospitality companies improve in every way. We have learnt: -Excellence is a mindset, a culture -It's all about keeping it lean and simple -Implementing new, more efficient processes is not...

Ep 47. Fabio has had an extensive career in F&B globally. From Italy to the Emirates, Anguilla or Bahamas to Oman and now Egypt, he has been growing step by step, to land at his current role, overseeing the F&B Operations of 58 Hotels in Egypt. Fabio has shared: -His career, every step he has taken to reach his current role -What the current role means -What is needed to succeed in F&B -Advice for...