Hospitality Mavericks Podcast Show

This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality famil...

In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model d...

In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale t...

In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction. They discuss the challenges and rewards...

In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of...

In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having str...

In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching...

In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building t...

In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiatin...

In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of...

In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating...

In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of...

In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovat...

In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a rundown farm into a thriving, sustainable venue while navigating personal and professional challenges. Learn about her journey from burnout in the NHS to becoming a hospitality entrepreneur, her commitment to sustainability, and the impact o...

In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures,...

In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract investments, the current conditions for raising funds, and the importance of having a clear brand and a strong management team. Lizzie shares her journey from starting out as an actress to becoming a trust accountant and eventually joining I...

In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy. James shares the intriguing origin of Cook, which crafts handmade frozen meals inspired by traditional home cooking methods. The conversation highlights the company’s unique vertically integrated business model and its focus on maintaining h...

In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The...

In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to estab...

In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to...

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making,...

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening succes...

In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Laure...

Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly te...

In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on...