Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

This episode of The Cafe Hustle is brought to you by RotaCloud. The digital revolution was always coming for our industry, but the pandemic accelerated it hugely. How our customer prefers to interact with our businesses has changed and it is now expected that businesses have some sort of digital ordering route, certainly so for coffee shops. The likes of Starbucks and other big chains have driven...

How our hospitality industry interacts with its customers has changed. Digital interaction with those customers is now more prevalent than ever, and that means we must be creative when it comes to those interactions. I am delighted to welcome Barbara Casey of Mobile High 5 back onto The Cafe Hustle to talk about their brand new solution for hospitality businesses which turns your phone line into a...

In this episode, we chat with Angus Mckenzie about some of the big misconceptions when choosing and buying your coffee equipment for your coffee shop. We discuss what matters when it comes to selecting your coffee machine and how any savings could be diverted to investing elsewhere in your coffee shop. PartnersRotaCloud - online rota and people management platform. Gone are the days of juggling sh...

We have all heard about quiet quitting and its negative connotation towards employees, but what is it really. Join me in this episode where we explore a few reasons behind quiet quitting and why it is a good thing from both an employee point of view and how it can open our eyes as leaders to other issues. The hospitality industry has a reputation as an industry that has a disengaged workforce, but...

If you missed part 1 of my chat with Anthony, don't forget to check that out first. In part 2 we cover suspended coffee, the benefits to the local area and its culture that independent businesses bring, and Anthony opens up about his mental health challenges and what he could have done differently to deal with them. Big inspiration in this episode and I want to thank Anthony for opening up an...

Today I bring you my keynote from Lunch! 2022 which took place over 14 and 15 September at the ExCeL London where I explore how we can attract the right people for our businesses. I make no apology for the extent to which I advocate for having a solid set of your values, your mission and your vision for your coffee shop. And there is a reason for that. Your values, mission and vision run to every...

What goes into your guest experience in your cafe? Great service, great people and amazing food? What if I told you that you aren't all in on your customer experience until you create a theatre? That's what Eric Vaughn Johnson did at The Old Farm Cafe. Located next to his performing arts academy, inspired by parents sitting in their cars waiting for their children, Eric decided to create...

I am really excited to introduce you to our new podcast partner, RotaCloud. An online rota and people management software product will help you and your team save considerable time regarding team management. First of all, I am delighted that RotaCloud is supporting our work on The Cafe Hustle Podcast. But it isn't as though we just partner with anyone. Andy is very much values-driven at The C...

Why is leadership such a difficult concept to grasp for some? Is it the apparent technicality of the subject? Or when people are faced with the potential responsibility of leadership? Or is it simply that some are not natural-born leaders? Well, it isn't the last point. Leaders are well and truly made and not born with the skills needed to bring a team from where they are to where they need t...

So we are 100 episodes in, and I can't quite believe it. With costs increasing across the board and customers becoming more selective with their disposable income, we, as coffee shop owners, must provide much more value to our customers beyond just fantastic coffee. So for this very special episode, I welcome Chris Deferio of Keys To The Shop Podcast and Keys To The Shop Consulting to talk ab...

No doubt you will relate to a situation where someone is unhappy, whether in your personal or professional life. In a coffee shop environment and as a leader, it is inevitable that at some point, your people are going to be unhappy with either you or some other aspect of their workplace. That's just the reality of working in the high-pressure environment that is a cafe or a coffee shop. So ho...

In part 2 of my chat with Nick Bollinger of Junction Coffee, we chat about the various challenges that come with transitioning to mobile-only to operating a brick and mortar too. we also chat about the importance of instilling core values into your team members and his lockdown podcast, Symply Syrup. Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the...

We all know we must have unique selling points to stand out in our industry. I would imagine that fitting out a double-decker bus and serving coffee from it counts as a great USP, particularly in the states. Today I am joined by Nick Bollinger of Junction Coffee OKC. In this first part of the episode, we chat about;Their mission and motivation behind making the jump into coffee;How they managed to...

You have probably guessed by now that as well as people leadership and systems in our coffee shops, my other passion is community. It's no different with The Cafe Hustle, and in this episode, I introduce to you Hustle Together, which is a paid online community for driven and like-minded coffee shop owners where we can come together in a safe space away from the distractions of social media. L...

Our mindset is really important as entrepreneurs, and that's true for any industry - not just coffee. But certain challenges come with running a coffee shop, particularly in the early days, which means we must be diligent when it comes to managing our time and the range of tasks that we carry each day. In this episode, we talk about protecting your time, saying no and dealing with imposter sy...

Fear of failure is something as entrepreneurs we deal with on the daily. Fear of Success, on the other hand, is something we are less likely to expect, let alone discuss. Pearl Howie of Pearl Escapes has come onto The Cafe Hustle to discuss exactly this topic, how we can identify it and then, in part 2, how we can go about overcoming it and taking some real action and start showing up for ourselve...

The more conversations we have on The Cafe Hustle, the more patterns we see, and one of those is the difference it makes when you put people ahead of profits. Not to the detriment of a strong performing business, but people-first complements what we do as businesses. I welcome Dan Webber of Chimney Fire Coffee onto The Cafe Hustle to chat about their approach to people and the coffee that they pro...

Part 2 of my amazing conversation with Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. We discuss the challenge of compromises and how regularly reviewing your mission can help you stay true to the original purpose. We also chat about making time for yourself to do your admin tasks and review your mission - which is very important. CommunityJoin our waitlist to get involved and...

On The Cafe Hustle, you hear me talk about values, mission and vision... a lot. Today's guest personifies most of the principles that we talk about on the podcast, so I am really excited to introduce Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. Reneé is a very mission-driven person, and over the two parts of this episode we talk a lot about values, mission and vision as...

We all know that finding team members to work in your coffee shop in the current climate is extremely difficult. What is a greater challenge is finding high-quality team members that also align with your business and the values that are instilled in the business? I am a great advocate for instilling and using values effectively to steer the business, and those values should transition into everyth...

In the second part of my conversation with Rachel Hatfield, co-founder of Shoo Social Media, we talk about the post-planning stages of her 7 step strategy for maximising you ROI when it comes to online advertising. If you haven't listened to Part 1, you can catch up here. In these episodes, we speak specifically about Facebook, but this strategy could easily be adapted to any online marketing...

Today we start looking at a seven-step strategy that we can use to maximise the return on investment in any social media marketing. Although the principles are applicable to any social platform, this episode is more directed towards Facebook. I welcome Rachel Hatfield of Shoo Social Media onto The Cafe Hustle to take you through the first part of her seven-step strategy, we cover things such as;re...

In this episode, I chat with David Jameson of Danelaw Coffee, a new business to demystify speciality coffee (as well as supply it) and introduce new customers to the variety of flavours and tasts that coffee brings. David brings 16 years of experience in the coffee industry into his new business. In this episode, we chat about;How his previous experience helped him start his business but didn&apos...

Today I chat with Greg Früchtenicht, Director of Partnerships at Saira Hospitality, which is a business that partners with hospitality brands to help them foster connections with their local communities to help the business benefit the local area as well as create employment for those people that live in the local communities. In this episode, we chat about;What Saira Hospitality does and its work...

In today's episode, I am chatting to the founder of The Coffee Bar Birmingham, Al Mehmet, about his hospitality journey and how his business keeps his customers returning. Al has a particular focus on educating his customers as part of their experience, and this engagement makes The Coffee Bar the place where they continue to grab thier coffee. In this episode, we talk about;The Coffee Bar Bi...