Hospitality Daily Podcast

Today Ken Barber , co-founder of Wildhaven , explains what he learned from his career in technology about creating experiences people love. Follow Ken on LinkedIn here Learn more about Wildhaven A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insig...

Amy Salvago is the Director of Human Resources at Mr. C Beverly Hills , a Remington Hotel. Today, she joins us to talk about “Wellness Wednesdays,” something she leads to build camaraderie and promote wellness among her teams. Amy shares what started this idea, how she runs it, and advice she has for others. Follow Amy on LinkedIn A few more resources: If you're new to Hospitality Daily, star...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today she shares what she’s learned about hospitality leadership and developing what she calls “Team Experience Management.” Follow Eleanor on LinkedIn Visit Eleanor's website A few...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands.  Today, he’s sharing with us how he connects with his teams on property as the top operations executive for the company to stay in touch with what’s going on and identify opportunities for improvement.   Foll...

Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments , a hospitality development, and investment group, through which he’s preparing to open his new hotel - The Ozarker Lodge - in Branson, Mis...

Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments , a hospitality development, and investment group, through which he’s preparing to open his new hotel - The Ozarker Lodge - in Branson, Mis...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she shares a story from early in her career about a question that one of her mentors asked that's made a big impression on her ever since.  Follow Eleanor on LinkedIn Visit El...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 22 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she explains why. Follow Eleanor on LinkedIn Visit Eleanor's website A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message her...

Thalia Manzo is the general manager of the Hilton Hampton Inn in Daly City, California - a Reneson Hotel. We met Thalia in a previous episode where she talked about building a team culture that earned great guest reviews and helped her become a TripAdvisor Traveler’s Choice winner this year. I wanted to bring her back as we kick off a new year because towards the end of our conversation she reflec...

Hans Pfister is the President of Cayuga Collection , and recently hosted an offsite leadership development event for his teams. One of his team members said they really appreciate how Cayuga thinks about mental health, so I asked Hans how he thinks about this - and an exercise they did at their offsite to promote mental health. Read the blog post A few more resources: If you're new to Hospita...

Hans Pfister, President of Cayuga Collection, recently hosted an offsite leadership development event for his teams, and in this episode explains how he planned and hosted the event to encourage sharing best practices. Read the blog post Follow Hans on LinkedIn A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or g...

Hans Pfister, President of Cayuga Collection, explains why he hosted an offsite leadership development event for his teams.  Read the blog post (and see photos) Learn more about Cayuga Collection Follow Hans on LinkedIn here A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get m...

Sherrie Carreno , General Manager of Wildhaven in Sonoma, California, explains why she turns to nature to rejuvenate and renew as a hospitality leader. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inb...

Today Ken Barber , co-founder of Wildhaven , explains the importance of nature in restoring ourselves - and the role it can play in providing hospitality to others. Follow Ken on LinkedIn here Learn more about Wildhaven A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my sum...

In previous episodes, we’ve heard from Scott Curran , Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands.  I wanted to understand more about the culture they’ve developed that earns these impressive guest reviews, so I drove down to Daly City - just south of San Francisco, to mee...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands.  Today, he’s sharing with us what he’s learned about supporting his teams on property. 👉 What practical steps can you take to take care of your teams? Hospitality Daily is brought to you this month by Sojern...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures.  I asked her what remarkable hospitality means to her and she told me it’s about creating a human connection in the ordinary moments that could be forgettable and making them memorable. T...

Today we’re joined by Jeremy Wells , who is the Managing Partner at Longitude ° , a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. I asked him why it seems so many hotels try to offer hospitality like the iconic Ace Hotel did (and does) - but so many miss the mark. While they have cool design a...

Today I’m excited to introduce you to Jeremy Wells , who is the Managing Partner at Longitude ° , a branding group that has helped companies like 21c Museum Hotels , SALT Hotels , and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments , a hospitality development and investment group, through which he’s preparing to open his...

Richard Garcia joined us a few weeks ago to share the opportunities we have in F&B today, and it remains our most popular episode to date. So when he recently posted the story of a hotel up in Alaska that’s doing something for their community…. …I wanted to invite their leaders onto the show to talk about what they’re doing and what they’ve learned in the process. Listen to Tracy Morgan , Gene...

Our guest today shared a photo and wrote an article you’ve probably seen on LinkedIn because it’s gone viral with more than 130,000 readers in a very short time. The article was written by Maria Navarro , who has worked in food & beverage and events at various boutique hotels here in the US. In today’s episode, Maria explains what she shared in the article - and the big idea behind it. 👉 How...

Samantha Hardcastle is the founder of The Storied Experience , and yesterday she shared how we can uplevel the hospitality experiences we provide by infusing them with culture . Today, she shares a story of what this looked like for her recently in a cooking class she took while traveling. 👉 What could you add to your guest experience that people wouldn’t expect - but would surprise and delight t...

Samantha Hardcastle is the founder of The Storied Experience , and today is sharing some practical advice on how we can uplevel the hospitality experiences we provide by infusing them with culture. 👉 How could you infuse your experiences with more culture? Hospitality Daily is brought to you this month by Sojern , whom I've been working with to help hospitality providers understand how to us...

Today we’re going to look at how we can better show hospitality to our teams, specifically our new team members. Joining us to discuss this is Eduardo Burkard , who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and Sonesta properties. Eduardo and I worked together a few years ago, and I asked him to rewind the clock to his first da...

Our guest today is Eduardo Burkard , who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and Sonesta properties. Eduardo and I worked together a few years ago, and I wanted to get his take on some of the benefits of working in hospitality that he has experienced throughout his career. I hope today’s episode makes you smile - and perh...