Hospitality Daily Podcast

In this episode, Rupesh "Rup" Patel shares his story from the early days of his family's first motel to becoming a renowned hospitality owner, operator, and now, a DJ. How He Got Started: The story of entering the hospitality industry with no prior knowledge and the challenges of operating their first 50-room motel in South Florida. Transition from Reluctance to Passion: Hear about...

In this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation , and its unique approach to community building through creative events. Listeners will learn about: Appellation's Community Focus : Discover how Appellation is integrating local makers and artisans into the guest experience with immersive learning events. Event Insights : Hear...

Scot Turner is the Founder & Managing Director of Auden Hospitality . With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share his process of developing new hospitality concepts that not only capture att...

Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas , and in this episode talks through concepts she outlined in her article " Ways to Cultivate Psychological Ownership in Your Guests ," sharing how to make guests not just like, but truly love their stay. Listeners will learn: The Unlikely Strategy for Guest Engagement: Discover how adding an ele...

In this episode, Chris Silcock , President of Global Brands and Commercial Services at Hilton, shares his perspective on what it takes to create a strong, differentiated brand in today's competitive hospitality landscape. Listeners will learn about: The key elements that define a strong hospitality brand. How Hilton approaches brand differentiation to meet customer and owner expectations. The...

In this episode, Chris Silcock , President of Global Brands and Commercial Services at Hilton, shares what he has learned in his journey to overseeing Hilton's 22 brands and the company's pivotal commercial functions, including customer engagement, technology, sales, marketing, and revenue management. Listen now to hear about: Career Progression : How Chris's diverse roles within th...

In this episode of " San Francisco Sundays ," we revisit the iconic Hyatt Regency and delve into the exciting reactivation of its legendary rooftop venue with General Manager Matt Humphrey .   Listeners will learn about: The transformation of the Hyatt Regency's rooftop from a revolving restaurant to a profitable Regency Club. The innovative strategies used to drive profits through...

Are we overdoing wellness in hospitality? In this episode, we're joined by Jen Murphy , a travel writer for publications such as the Wall Street Journal, Bloomberg, Travel and Leisure, and Condé Nast Traveler. Jen shares her journey of relearning to relax amidst the plethora of wellness offerings in hospitality today. Listeners will discover: The pitfalls of over-scheduling wellness activitie...

In this episode, we visit Blair Foster , General Manager of The Inn at Newport Ranch , to explore the deep connection between hospitality and the land, uncovering the story of a place where every aspect of the guest experience is crafted to highlight the natural beauty and history of its surroundings. Listeners will learn: The vision and passion of the 96-year-old owner of the ranch and his unique...

In this episode, we're joined by Tiffiany Holmes , resort director at Hawks Cay Resort  in the Florida Keys, who shares their innovative strategies for keeping a long-standing resort fresh and appealing to today's travelers. Listeners will learn about: The Vacay Pup Program : Discover how Hawks Cay Resort transformed into a pet-friendly destination, going beyond just allowing pets to cre...

 In this episode, you'll hear James Ferguson , Director of Culture at Wurzak Hotel Group , explain how they built an on-the-spot recognition program for their teams. You may also enjoy:  How We Improved Employee Satisfaction From 2.5 to 4.7/5 on Glassdoor - James Ferguson, Wurzak Hotel Group Our "culture committee" helps us build and scale the culture we want - James Ferguson, Wurza...

In this episode, Jessica Gidari , Senior Director of Design and Concept Development at Union Square Events' Hospitality Lab , discusses the art of creating a standout brand in hospitality today through storytelling and experience design. Listeners will learn: The Importance of Brand Narrative : Discover why going beyond logos and fonts to craft a compelling story is crucial for your hospitali...

In this episode, Jason E. Brooks , a seasoned hospitality leader, discusses his latest book, " Every Leader Needs Followers ." Jason shares his motivation for writing the book, dives deep into the challenges faced by hospitality leaders today, and presents solutions that you can use today. Listeners will learn about: The importance of maintaining your individuality while embracing leader...

In this week's edition of " San Francisco Sundays ," we're learning from Matt Humphreys , General Manager of the Hyatt Regency San Francisco , about creative things he and his team have done to welcome events and group business, delight these guests - and increase their own business performance as a result. A few more resources: If you're new to Hospitality Daily, start he...

In this episode, David Arraya delves into the transformative power of hospitality in all areas of our lives. Listen now to learn: How hospitality can serve as a fundamental human connection that transcends environments across cultures. The concept of "conscious hospitality" and how it can be applied in everyday interactions. Strategies for incorporating hospitality principles into person...

In this episode, we're joined by Nikki Glass , a trailblazing General Manager at Kimpton Hotels, to explore the transformative power of mentorship in hospitality. Nikki shares her insights on how mentorship can not only fast-track your career but also creates opportunities for others. Listeners will learn about: The importance of both formal and informal mentorship in leadership development....

In this episode, Peter Mack , the founder and CEO of Collective Retreats and The Conservatory Collective , shares his journey from creating unforgettable experiences at Tough Mudder to innovating in the hospitality industry by connecting guests with nature through luxury retreats. You'll learn about: Innovation in Experience Design: Discover how Peter's background in designing challengin...

In this episode, Jeff Tisdall , Chief Business Officer at Accor One Living and the company's Global Head of Mixed Use, joins us to share the opportunities and challenges in hospitality-branded residences and mixed-use developments. Listeners will learn about: The expanding market for hospitality services beyond traditional hotels and how it's reshaping the industry. The concept of hospit...

In this episode, Alex Walterspiel , Co-President and Chief Operating Officer of Sensei , shares what it takes to provide exceptional hospitality focused on wellness to the most discerning guests in the world. Listeners will learn about: The Founding of Sensei : Discover the origins of Sensei , co-founded by Larry Ellison and Dr. David Agus, and their mission to impact the world by preventing illne...

Ben Wolff is the co-founder and developer of Onera (IG: @ StayOnera ), a luxury treehouse resort in the Texas Hill Country. His experiential hospitality firm, Oasi , develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats. In this episode, he shares what he sees holding innovation back in hospitality, how investment is changing in our industry, how shifts in boo...

In this episode, we're joined by David Arraya , an international hotelier, globe trotter, coach, and speaker. Listen now to learn about: Navigating Career Ambitions : The delicate balance between ambition and patience, and how to manage the consequences of career decisions. Building and Maintaining Relationships : Gain insights into the importance of keeping in touch with colleagues and handl...

Do you want to sleep better - and help your guests sleep better? I'm hearing more and more people talking about this now, and hospitality providers are in the perfect position to help people sleep better - but you have to approach this the right way. That's why I'm excited to have JD Velilla (IG: @AskTheSleepNerd ), the founder of Designing Sleep , joining us today. He specializes i...

Today, we're in Palm Springs, California, at the Saguaro Hotel to learn from its GM, Celeste Brackley . I heard about this property from speaking with their creative director, Stefan Merriweather , and this property really stands out to me as a guest. There is something fun, playful, and unfussy that feels really refreshing in a world of concepts that often take themselves too seriously. In t...

Scot Turner is the Founder & Managing Director of Auden Hospitality . With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share actionable insights for hospitality providers looking to elevate their food...

Kristie Goshow is the Chief Commercial Officer for KSL Resorts , and in this episode, explains how "systems thinking" can help you lead your teams in engaging guests and driving business performance. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and a...