Hospitality Daily Podcast

In this episode, we're learning from Jeff Wielgopolan , a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley . Jeff shares his insights on what it takes to provide world-class hospitality and the importance of attention to detail. Listeners will learn about: World-...

In this episode, we are joined by Dipesh Gupta , a hotel owner and operator at Shashi Group who has integrated cutting-edge technology into the guest experience, creating a truly personalized and innovative stay. (Which was profiled in a recent article from the Wall Street Journal, " Make Yourself at Home in the Hotel of the Future .") What You'll Learn: Lessons from His Career Jour...

Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality , and in this episode, he shares what he's learned about evaluating culture in hospitality organizations - and the big problem automation poses in the hiring process. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If...

In this episode we meet Joan Hull and John Phillips, the proprietors of The Parsonage , a charming urban inn located in the heart of San Francisco. This conversation is a treat as Joan and John share their journey of transforming a historic 1883 Victorian house into a beloved landmark. Listen now to learn about: The Essence of Hospitality : Discover how Joan and John embody the spirit of warm, gra...

In this episode, we're learning from Szilvia Olah , an expert in employee experience design, the founder of The Strengths Company , a former leader at Accor and Jumeirah Group,  and the author of The Blind Leading the Disengaged . You'll learn about: Employee Experience Design: Discover how to design and deliver exceptional employee experiences using principles from guest experience desi...

In this episode, we're joined by Tommy Ostrom , Chief of Staff, and Stephan Bogardus , Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio. Listeners will learn about: The inception and development of the House Three Thirty training camp program. How Graduate Hotels and the LeBron James Family Foun...

The American Hotel and Lodging Association supports hospitality providers in so many ways from education to policy work. In this episode, Kevin Carey , AHLA’s interim president & CEO, joins us to talk about two core areas they're focused on now: Green Key Global: sustainability certification to help hoteliers cater to the quickly growing number of travelers (and businesses) that prioritiz...

How do you stand out in a world full of technology, endless content, and busy schedules? Hospitality is key, especially through events. Events offer a big opportunity for every hospitality provider. In this episode, we're learning from Gianna Gaudini , a top event producer and strategist. She’ll share her journey in the events industry, the opportunities events bring, and how hoteliers can wo...

Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine. Previously, Andy Chabot explained how they've achieved this , and then how they hire and train their teams . In this episode, Andy shares how they gather and incorporate feedback from both staff and guests to constantly improve. A few more resources: If you're new to Hospitality Daily...

This sponsored episode from Hireology is a masterclass on hiring from Adam Robinson , CEO of Hireology, who shares his extensive knowledge on hiring great people faster in hospitality. Listeners will learn: Market Insights: Understand the market trends affecting hiring in hospitality, including demographic shifts and the increasing demand for flexible work arrangements. How to Create Effective Job...

Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine. In our last episode, Andy Chabot explained how they've achieved this. In this episode, Andy shares their approach to hiring, training, and developing their people.  Listen now to learn about: Recruiting The Right People: Explore how Blackberry Farm "casts a wide net" to engage po...

Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine, and in this episode - the first in an exclusive miniseries on this renowned Relais & Chateaux hotel in Tennessee - we're learning from Andy Chabot , who rose from a server at the property to its SVP of Food and Beverage. What You'll Learn: The Art of Hospitality: Understand what m...

Join us as we celebrate International Human Resources Day today by learning from Pablo Brizi , the Chief Human Resources Officer at Hilton Grand Vacations . Recently recognized as one of the best workplaces in America , Hilton Grand Vacations is at the forefront of creating exceptional workplace cultures.  In this episode, Pablo shares his unique career journey from Argentina to the hospitality in...

Today we're joined by Manny Yekutiel , the owner of Manny's , a cafe and civic event space in San Francisco's Mission District.  In This Episode, You Will Learn: The Concept Behind Manny's: Discover how Manny's serves as a multifunctional space combining a cafe, bookstore, restaurant, and a hub for political and civic engagement. Community Building: Learn about the strateg...

Karen Whitt is Vice-President Sales and Marketing at The Hartling Group, and in this episode, shares the ways her company is contributing to the community in Turks and Caicos through their mentoring programs aimed at empowering local youth. Listeners will learn about: The Hartling Group's Community Initiatives: Discover how the company integrates community service into their corporate philoso...

In this episode, Sabrina Cendral , a hospitality advisor and the former Chief Marketing, Strategy, and Digital Experience Officer for YPO, shares her experience with mentorship and bringing leaders together to support each other. Listen to our other episodes with Sabrina: Trapeze Talks: My Club Med Journey (With Insights For You) The Power of All-Inclusive Hospitality Marketing Reveals The Big Opp...

In this episode, we learn from Marc Lores Panades , VP of Food & Beverage at Aethos Hotels . Listen to learn: The wellness program Marc uses to stay at peak performance The role of mentorship in professional development Techniques for creating memorable guest experiences How to develop innovative F&B concepts Balancing traditional hospitality with modern trends The importance of building s...

In this episode, we dive deep into guest satisfaction in today's landscape and how it's changing with Forrest Morgeson , Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the American Customer Satisfaction Index . Listeners will learn about: The latest findings from the American Customer Satisfaction Index (ACSI®) Travel Study 2023-2024 ....

In this episode, Sabrina Cendral , a hospitality advisor, strategist, and former Senior Vice President of Marketing and Sales for Club Med in North America, challenges the notion that operations is the only important aspect of delivering a great guest experience and emphasizes the holistic nature of guest engagement. Listeners will learn: The Importance of Comprehensive Guest Engagement: Understan...

Sabrina Cendral is a hospitality advisor and strategist and the former senior vice president of marketing and sales for Club Med North America. In this episode, you'll discover the unique aspects that make all-inclusive resorts a preferred choice for guests seeking a hassle-free vacation experience. Sabrina shares her extensive knowledge of the operational complexities, the innovative strateg...

Sabrina Cendral is a hospitality advisor and strategist and in this episode, shares her extensive experience with Club Med, where she ended up becoming the Senior Vice President of Marketing and Sales for the company's North American operations. Listeners will learn: The Benefits of All-Inclusive Hospitality: Discover how all-inclusive resorts like Club Med enhance the guest experience and pr...

Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality career fair in San Francisco - and hear from some of these hiring managers about what they are seeing and hearing and how they are making the case for working in the hospitality industry.  A few more resources: If you're new to Hospitality Dail...

Brett Deas is a Partner at The Hideaways and has accomplished so much in so little time that I wanted to bring him on today to talk about everything from his journey from learning about investment to investing himself to what he's seeing in the hospitality market.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comme...

Hilton’s 2024 Trends Report found the No. 1 reason people of all generations want to travel this year is to rest and recharge. In this episode, Amanda Al-Masri , Global VP of Wellness at Hilton , shares how they are innovating to provide exceptional sleep experiences and an array of wellness offerings across the company's brands. Listen now to learn about: The Evolution of Wellness in Hospita...

In this episode, Roman Pedan , the Founder and CEO of Kasa , shares the power of experiencing your hospitality services from a guest's perspective. Roman tells the story of staying at various Kasa properties and how this led to changes and improved guest satisfaction. Listeners will learn about: The Importance of Personal Experience: Learn why Roman believes in being a guest in his hotels and...