Hospitality Daily Podcast

In this episode, Edward Mady shares his career story - with lessons for us all. Learn more about Edward's new book, Honing the Human Edge A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each d...

In this episode, Edward Mady discusses his personal "board of directors" and how it helps him grow and thrive as a leader in hospitality and beyond. Links: Learn more about Edward's new book, Honing the Human Edge The 7 Habits of Highly Effective People by Stephen Covey (book) A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here...

In this episode, Shamim Ehsani , co-founder of Tribe Hotel in Nairobi, shares why belonging and generosity will become hospitality’s greatest competitive advantages in an increasingly AI-driven world. Shamim discusses how deepening authentic connections with local culture, prioritizing genuine guest engagement over short-term revenue, and fostering a spirit of radical generosity enable hotels to t...

In this episode, Shamim Ehsani , co-founder of Tribe Hotel in Nairobi, shares how his team thoughtfully manages hospitality for royalty and A-list celebrities. Shamim explains how anticipating guest preferences, from complete privacy to curated events with local artists and creatives, enables Tribe Hotel to deliver uniquely memorable experiences. More with Shamim:  Breaking the Colonial Mold: How...

In this episode, Shamim Ehsani , co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality.  More with Shamim:  Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury Hospitality How Tribe Hotel’s Staff Created a Guest Experience Program That Showcas...

In this episode, Shamim Ehsani , co-founder of Tribe Hotel in Nairobi, shares how his staff created a unique guest experience program designed to authentically showcase the best of Kenya. He explains how empowering hotel teams to introduce guests to local culture—whether through running alongside world-class marathoners, exploring Nairobi's nightlife, or connecting over Kenyan cuisine—leads t...

In this episode, Shamim Ehsani , co-founder of Tribe Hotel in Nairobi, shares how he's reshaping luxury hospitality by breaking away from colonial-era formality to create a more authentic, human-centered guest experience. He discusses empowering hotel teams to connect genuinely with guests, fostering inclusivity through a bold "One Planet, One Tribe" philosophy, and why true luxury...

In this episode from our archives , Michael Levie , co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions...

In this replay episode, Mark Fancourt , founder and principal of TRAVHOTECH , shares insights into the evolving landscape of hospitality technology, drawing from his extensive experience leading technology for both hospitality companies and solution providers.  Read Mark's article: Where does hotel PMS software sit in the new hospitality technology stack? A few more resources: If you're...

In this episode, originally published in March 2025 , Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability. (00:31) Josiah's recent career change (02:00) Building Hospitality Daily and market research (03:03) Challenges in the hotel industry (04:25)...

In this episode,  originally published December 2024 , Janette Roush , the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on embracing AI in the workplace and how it can drive innovation in the tourism industry. Watch this conversation on YouTube Mentions: Brand USA & AI (including framework for use) Listen to Janette Live From Travel Week: Leadership Alignment with G...

In this episode, hospitality tech pioneer Jerimi Ford shares his approach to designing technology that hotel teams genuinely want to use. He discusses why curiosity, empathy, and real-world observation are critical for creating practical solutions that solve non-obvious problems. Listen in to discover how Jerimi's methods help hotel teams become more productive, engaged, and ready for an AI-d...

In this episode, Micah Lacher , Principal of Anchor Investments and Mission Hotels , shares his mission to build America's most generous real estate company through the power of hospitality. The discussion covers Micah's journey from starting Anchor Investments during the Great Recession to his innovative approach to hospitality and real estate. We get into the importance of generosity i...

In this episode, Hospitality Daily hosts and hertelier founders Emily Goldfischer and Nancy Mendelson sit down with hospitality trailblazers Jennifer Fox , former President of Fairmont Hotels & Resorts, and Nicki Dehler , SVP of Product at Stayntouch, to unpack the complexities of ambition. Together, they discuss the delicate balance women face between being "too ambitious" or "...

In this episode, hertelier founder and Hospitality Daily host Emily Goldfischer shares a conversation from her recent trip to Australia, speaking with Josh O'Brien , Hotel Manager at InterContinental Sydney . Josh discusses his unique journey from studying marine biology in Tasmania to leading one of Australia's most iconic hotels, blending historical charm and modern luxury. He reveals...

In this episode, Andrew Arthurs , President & Chief Operating Officer at Actabl, shares his experience as a Chief Information Officer at some of the world's largest hotel management companies. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionabl...

What if one simple question could transform hotel operations? In this episode, Actabl ’s Stephen German and Brian Blanda share the behind-the-scenes journey of creating Digital Night Audit, a new product designed to eliminate tedious manual tasks and free hospitality professionals to focus on meaningful work. Listen to discover how digitizing processes can not only streamline your operations today...

In this episode, Nah-Dja Tien shares his insights with our guest experience host, Danica Smith , on how hospitality professionals can sustain their passion, manage burnout, and build enduring, impactful careers. Also see: Curiosity as a Compass: How Nah-Dja Tien Built an Award-Winning Hospitality Career From Launch to #1 on TripAdvisor: How We Designed Prague’s Top-Rated Hotel - Nah-Dja Tien Empat...

In this episode, Nah-Dja Tien tells our guest experience host Danica Smith about the power of empathy. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hos...

In this episode, Nah-Dja Tien tells our guest experience host Danica Smith how he built what because the #1-rated hotel in Prague.   Also see: Curiosity as a Compass: How Nah-Dja Tien Built an Award-Winning Hospitality Career Danica's firm, MorningStar GX A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or gu...

In this episode, Nah-Dja Tien tells his story to our guest experience correspondent,  Danica Smith . A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospi...

In this episode, Jan Garde , founder and chairman of THE EMBASSIES , discusses with our innovation correspondent Matthias Huettebraeuker the opportunity to apply hospitality concepts beyond hotels - and much, much more. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my sum...

In this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver . Also see: The Innkeeper Mindset - Tom Luersen, CoralTree Hospitality Balancing Fun with Attention to Detail: What I Learned from Steve Bartolin at The Broadmoor - Tom Luersen, CoralTree Hospitality A few more resources: If you're new to Hospitality Daily, start here .  You can send me a messag...

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum.  Also see: Think Like An Owner, Act Like A GM - Josiah Mackenzie My AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah Mackenzie Less Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble...

In this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum.  Also see: The Money Behind the Magic: A Different Take on Hospitality - Josiah Mackenzie Think Like An Owner, Act Like A GM - Josiah Mackenzie Hospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah Mackenzie A few more resources: If yo...