Hospitable

Step into the world of unparalleled hospitality. Rob Napoli invites you on an exhilarating exploration alongside Ernest Lee, the Chief Commercial Officer of citizenM. Positioned within the pulsating Nomad district of Manhattan, this episode unveils the essence of global hospitality excellence. Embark on a journey through the visionary ethos of citizenM, as Rob and Ernest unravel the intricate tape...

Step into the captivating world of ITB with Rob Napoli as your guide, joined by Olga Rodriguez, the esteemed Director of Global Alliances at IDeaS. Olga's fervor for the event radiates as she highlights the transformative potential of automation, AI, and data in shaping hospitality's future. Her insights, enriched by IDeaS' contributions to revenue management and partnerships like CloudBeds, paint...

On this episode of Hospitable we sit down with Venuesuite CEO and Founder, Ralph van Hoojidonk from ITB in Berlin after his talk on the Green Stage! Venuesuite announced its new Dynamic Pricing Feature and we discussed the latest trends and innovation that is shaping the MICE industry.   Don’t forget to subscribe, like, rate, and review!  Timestamps: 00:00:00 - The Value of Partnerships 00:01:01 -...

Live from Cali BBQ Media HQ in Sunny San Diego, California, episode 19 features CEO and Founder, Shawn P. Walchef. This episode covers ground, from embracing discomfort to crafting unforgettable experiences, Shawn's journey highlights the transformative power of storytelling and human connection. We dive deep into the intersection of technology, narrative, and hospitality as Shawn shares his exper...

On this episode of Hospitable we dive into the cutting edge of technology and its impact on the restaurant and hospitality industry with Lightspeed’s EVP and General Manager of Lightpeed Restaurant, Peter Dougherty.  We get into how Lightspeed is on the cutting edge of using advanced technology to help restaurants succeed and create better guest experiences. We talk about Peter’s 12-year journey w...

Join us as host Rob Napoli sits down with Stefano Giussani, COO of Lissoni Architecture New York, for an insightful conversation about the world of design and architecture. In this episode, Stefano shares his journey and the magic of the Italian Design style, and how he envisions building spaces around people. We dive into the ups and downs and the importance of understanding viewing the world fro...

On this episode of Hospitable, as we sit down with Ruben Westmeijer, CRO and Co-Founder of Bond Agency, the world’s first nearbound agency, where we talk about building partnerships that matter.  We discuss trends in partnerships, indirect sales, and content creation for brands in the hospitality industry. And we explore how both large hotel chains and independent hoteliers can attract new audienc...

On this episode of Hospitable we get back to the basics of hospitality… the guest experience.  We sit down with Claudia Meglin, Director at CMC Software and Global Director of Systems at Generator, as she shares her insights and experiences in using technology to enhance the guest journey. We discuss the challenges of connecting different systems and the importance of data privacy in the age of AI...

On this episode of Hospitable, a large contingent of the Omniboost team takes on New York City! While working with a partner down at One World Trade Center, the Omniboost team snuck away to the CitizenM Bowery Rooftop where we take you behind the scenes of Omniboost and introduce you to the faces and people behind the company. We also discuss our excitement for the future, including automation, cu...

Tune in to hear more event insights from some of the Omniboost team while they were in Chicago for the National Restaurant Association Show 2023 earlier this year in May.  Make sure you like, subscribe, and leave a review! Connect: Omniboost: www.omniboost.com Rob Napoli: https://www.linkedin.com/in/robnap/ Kees Zorge, Founder and CEO of Omniboost: https://www.linkedin.com/in/keeszorge/ Antonie de...

In this exciting episode, we take you behind the scenes of a recent event and share some amazing insights and conversations.  Join us as we discuss the importance of being on location and the impact it has on our business and partnerships. Hear from some of our partners and a few of the Omniboost team members as they share their excitement and experiences from all the events of the year. Don't mis...

In this episode, we dive into the art of creating authentic and impactful content with Co-Founder of Splice Video, Nick Capozzi. We discuss the shift from overly produced and edited content to embracing the real and relatable. Join us as we explore the power of video in capturing and sharing experiences, and how it allows us to envision ourselves in different scenarios and how this can be impactfu...

Welcome to another episode of Hospitable!  This episode features Gudrun Ragnarsdottir, CEO of Keeps, Content Management for the Travel Industry.   Gudrun shares her passion for travel and how her experience in the industry inspired her to start her own company. They discuss the energy, excitement, and chaos of the high season in the travel industry and the impact that can have on their content and...

Welcome to another episode of Hospitable!  This episode features Ruud Hontele, the founder and CEO of Woby, a company that creates unique guest experiences for the hotel industry. Recorded live at the Omniboost headquarters in Terneuzen, Netherlands, we discuss how Woby helps hotels deliver a self-ordering web app that enhances the guest experience and improves operational efficiency.  We discuss...

In this episode of Hospitable, Rob Napoli chats with Olaf van Heperen, senior technology partner at Eversheds Sutherland, a global top 10 law practice, to discuss the use of AI in the hospitality industry and its impact on customer profiling and facial recognition and how it will continue to shape the industry.  We also discuss the EU AI Act and its implications for AI regulation worldwide. Join u...

In this episode of Hospitable we dive into the independent hoteliers space. Our guest this week is CEO and Co-Founder of RoomRaccoon Tymen van Dyl. Tymen shares his mission to empower independent hoteliers around the world with a complete and innovative management system. He believes that powerful software should not be exclusive to those with deeper pockets, but accessible to anyone in the indust...

In this episode, we dive into the fascinating world of hospitality technology and how it is transforming the guest experience with Hotel Tech Report Co-Founder and CEO Jordan Hollander. Jordan and his twin brother Adam Co-Founded HTR to combing a high-tech, connection-focused platform for hotels. We discuss how software companies are leveraging data and AI to enhance the guest messaging space. We...

On this episode of Hospitable our host Rob Napoli sits down with Stayntouch CEO, Jacob Messina to talk about making hospitality human.  Join us as we discuss the importance of innovation in the digital world and how it can enhance the human aspect of hospitality. Our special guest, Jacob Messina, Senior VP of Technology at MCR and CEO of Stay In Touch, shares his insights on the role of technology...

Episode 4 features the Founder of Mews Richard Valtr. We dive deep into the world of technology and its impact on the hospitality industry. Richard's goal was to create functional and beautiful enterprise systems for the hospitality space. As a former boutique hotelier, Richard knows first hand the struggles of managing tech, guests, all while creating a hospitable experience. We talk about the fu...

This episode features Kari Ann Fiskvik, the Vice President, Technology at Strawberry Group (formerly Nordic Choice Hotels).    Kari Anna discusses her passion for leveraging technology to improve people's lives and enhance the customer experience. She shares her experiences with crisis management, including a cyber attack and a major organizational crisis.  We discuss the importance of finding the...

In this episode, we delve into the topic of creating a more hospitable travel industry and positively impacting the post-pandemic travel experience. Join us as we explore the importance of ego, teamwork, and human interaction in providing exceptional service.  Kees Zorge, Omniboost Founder and CEO, shares what he believes is the core DNA of Omniboost and the impact we hope to make on the industry....

In the first episode of the "Hospitable" podcast, host Rob Napoli introduces the podcast and its purpose of exploring the customer experience in the hospitality industry. He is joined by Kees Zorge, the founder and CEO of Omniboost, and Mike Baecke, the COO of Omniboost.  We delve into the world of hospitality and explore what it means to be Hospitable across the globe. Join us as we discuss the n...