Higher Ed AV Podcast with Joe Way

The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC's classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs of the...

We've been teasing this for months, but now it's finally here! The HETMA Virtual Conference! On this episode, the Higher Education Technology Managers Alliance steering committee members discuss the upcoming virtual conference and think tank, happening December 9-11, 2019. As technology managers it is important that we have an open forum to discuss the issues, challenges, and solutions necessary t...

What is it like to go through a re-org and into a digital transformation? Chi Hang Lo, AVIT Solutions Architect at the University of Southern California (and my secret weapon) joins the show to discuss the new ITS vision. We discuss USC's AVoIP proof-of-concept currently underway and the pros and cons of the various current offerings, as well as our recent enterprise digital signage integration. C...

This week we welcome Adam Harvey to the show. We discuss the recent summer upgrades at the University of Hertfordshire, including an enterprise digital signage integration. Last time Adam was on we discussed his team's AV Awards win; this year they were finalists once again. Find out how they keep demonstrating quality customer service. Finally, we talk about the LTSGM conference for higher educat...

In August 2019 a good friend of the AV industry, Corey Moss, suffered a stroke. While he is on the road to recovery, we still miss his heart-felt input to the AV industry through Convergent AV and The AV Life Podcast. I felt that as I come back for Season 2, it would only be appropriate to dedicate the first episode as a tribute to his work. I am joined this week by many of the regulars on The AV...

CCUMC 2019 is upon us! We have a great introduction and preview to the upcoming Consortium of College and University Media Centers' Annual Conference being held October 2-5, 2019, at Marist College in Poughkeepsie, NY. We have the three presidents on with us today: (1) Past President Kathleen Dooley, Director of Media Resources at Midwestern University; (2) Current President Jim Pierret from Carle...

Nathan Paterson, Audiovisual Architect at Australian National University in Canberra, AU, rejoins the show. Formerly at Abertay University in Scotland, Nathan discusses what it is like to transition from one role to another, including traveling across the globe to do so. What are some of the similarities? What are the differences? What type of learning curve exists when moving from one campus with...

As tech managers, we cannot succeed without relationships, especially our vendor relationships. Joe talks with Jason Ward and Chris Smith from UK-based Involve VC about the importance of understanding client needs, as well as the future direction of pro-AV. We discuss cloud services, benefits vs. technology, AVaaS, PSNI, InfoComm, podcasting, and why Aston Villa is the best football team in Englis...

Neil Morris, Chair in Educational Technology, Innovation and Change for the School of Education and Dean of Digital Education at the University of Leeds UK, joins to discuss his recent study on the effectiveness of lecture capture titled, "Lecture Recordings to Support Learning: A Contested Space between Students and Teachers." Which disciplines can gain the most value from a lecture capture solut...

The Big 5-0! There's no better way to celebrate the fiftieth episode than by spotlighting those who have made all of my success possible: my team at CBU. Joe chats with Randy, the manager, 5 current student workers, and 1 former student worker.

Mike Pedersen, Audiovisual Experience Manager at Iowa State University and the AVIXA 2018 CTS Holder of the Year, discusses his transition from working for an integrator, Mechdyne Corporation, for nearly 19 years to being in higher education, leading the team responsible for maintaining the AV systems in over 200 university classrooms. What are some things that integrators should understand about...

Kevin Hartman, Multimedia Technician for the University at Buffalo School of Management joins the show to discuss the Digital Access Working Group (DAWG). Buffalo's lecture capture and studio recording allows student flexibility in scheduling and attendance. We discuss the process and ultimate decisions behind the development of the program's AV. Kevin comes form a broadcast background; hear how t...

Donovan Monday, Network Engineer for Health Sciences at West Virginia University, joins to discuss the challenges of being an isolated campus, and need to bring installation and service in-house. Learn how they utilize video and lecture capture in order to serve users from across the region. We also recap #InfoComm19 and the AVIXA Tech Managers Council and Forum.

What is the proper protocol for booth scanning? After some outrageous practices seen at #InfoComm19 (@InfoComm / @AVIXA), Gina Sansivero (@GinaSans) from Atlas IED (@Atlas_IED) and Corey Moss (@cbmoss) from Convergent AV (@Convergent_AV / @The_AVLife) join to discuss the practice of trade show "booth babes" and #WomenInAV. Gina and I joined the AV Road House (@road_av) hosted by Corey, where he st...

What is Universal Design and how can it assist us in better classroom planning and integration? What can we do for better Accessibility for students and faculty? Josh Kaufman (@avforaccess), Multimedia Specialist, at Tufts University (@TuftsUniversity) joins to discuss this important topic. He gives us three takeaways we can institute right now to improve the learning experience for those requirin...

Live from the Starin booth at #InfoComm19, Joe is joined by BC Hatchett as guest co-host. We discuss the official launch of HETMA, while being joined by victims of the Beach Ball Conch and winning the InfoComm swag game. Hear from Steve Standers of NC State, Josh Kaufman from Tufts, Gabe Moronta of Zoom, Nyere Hollingsworth from MITRE, Collin Nixon of Vanderbilt, Jimmie Singleton from CBU, Chris N...

Diversity matters. Today we welcome Charmaine Torruella (@CharmaineTorru2), Chairperson of the AVIXA Diversity Council (@AVIXA) and Global Services Manager at Verrex (@Verrex) to discuss the mission of the council, its initiatives, and upcoming InfoComm 2019 (@InfoComm) events in Orlando. We talk about the importance of education, opportunity, and showing empathy. This episode is brought to you by...

Craig Shibley (@CraigShibley), Audio Visual Services Manager, at California Baptist University (@CalBaptist) joins to discuss CheckMyAV.com (@checkmyAV), his events support role at CBU, and InfoComm (@InfoComm) expectations. Oh, and beard oil (@EsauGrooming)? This episode is sponsored by Sound Productions, SoundPro.com (@SoundPro).

Joshua Curlett (@JoshuaCurlett), CEO of Sound Productions (@SoundPro) in Irving, TX, joins the show to talk about the importance of the distributor/reseller and end user relationship. We talk about building partnerships to assist in getting competitive pricing, design assistance, and training for your team. In higher ed, we can't thrive without our relationships. This episode is brought to you by...

In this episode, Joe presents the Keynote Address titled "Because of My Podcast: Seven Lessons Learned and Three Predictions" that was delivered to the 2019 Northwest Managers of Educational Technology (@NWMET) Conference in Las Vegas, NV, hosted by UNLV. Special thanks to the Frank Alaimo, Scott Menter, and the team at UNLV, as well as NW/MET president, Raul Burriel for the invitation! Be sure to...

While our daily routine is focused around technology, it's the relationships with our industry partners that are most important. In February, I had the honor of sitting on the PSNI Global Alliance (@PSNI_AV) Supersummit End User panel, hosted by Tim Albright (@TDAlbright) from AV Nation (@AVNationTV), that included a number of incredible colleagues including Nick Miller (@NickMil), Bradford Benn (...

Tim Van Woeart, Senior Project Supervisor, at Rutgers University and crew member on The AV Life joins the show. Hear how Rutgers leverages technology to answer real-world problems through immersive classrooms with life-sized video lecture halls. This episode is sponsored by Sound Productions, SoundPro.com.

Randal Murphey, Manager of Multimedia Services at California Baptist University, joins the podcast to discuss his recent experiences at the Northwest Managers of Educational Technology conference at UNLV in Las Vegas, NV, and Almo E4 Experience in Costa Mesa, CA. We talk about the end user attendee perspective and lessons learned. Oh, and the incredible keynote speaker at NWMET. This episode is sp...

Lance Beaumont (@LanceBeaumont), Associate Professor of Music and Associate Dean of Graduate Studies and Program Development, at California Baptist University School of Music (@CBUMusic) joins the show to discuss the creation of two new AV-heavy programs. Joe and Lance talk about how course design and AV are integral in the success of the new studio-based Commercial Music degree and virtual-hybrid...