healthsystemCIO – Strategies for Hospital IT Leaders

“There’s security and safety in doing things that are known,” says CIO Aaron Miri, who believes the hallmark of a great leader is being willing to step out of the comfort zone and take risks. Source: Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 3 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Health IT leaders can’t deliver a perfect EHR system – there are always going to be issues. What you can do, says CIO Christopher Timbers, is engage with users to work through them. Source: Q&A with NorthBay CIO Christopher Timbers, Part 1: “What Can We Do Better?” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

With a large organization like Sarah Cannon, the challenge isn’t getting data, but rather, getting it in an unstructured way that enables caregivers to access information when they need it, says CIO Andy Corts. Source: Q&A with Sarah Cannon’s Andy Corts, Part 1: Defining a Cancer Data Model on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Sometimes all it takes is a simple question – ‘Did you know this was happening?’ – to close the gap between senior executives and those on the front line, and help determine the best possible solutions, says CIO Aaron Miri. Source: Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

It’s just as important for CIOs to able to communicate the vision as it is to create it, says Kathy Ross, who talks about the critical role mentors and professional organizations can play in developing leaders. Source: Q&A with Broward Health’s Kathy Ross, Part 2: Communicating the Vision on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

It may seem counter-intuitive, but sometimes the best way to determine optimal processes and workflows is to take technology out of the equation and "put it on paper," says CIO Aaron Miri. Source: CIO Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development - not just handing it over. Source: Q&A with Broward Health’s Kathy Ross, Part 1: Driving Change as the New CIO on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling. Source: Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Whether it’s building an interoperability framework or adjusting to a new culture, major changes don’t have to be approached alone, says Saad Chaudhry, who discusses his leadership philosophy and his plans as CIO at SGHG. Source: Saad Chaudhry’s Leadership Journey, Part 2: The Power of Community on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy. Source: Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Although healthcare in the US lags behind in some areas, when it comes to IT adoption, there’s much knowledge to be shared across the world, and that’s exactly what Saad Chaudry plans to do. Source: Saad Chaudhry’s Leadership Journey, Part 1: From Maryland to Dubai on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

If you really want to drive change, the first six to 12 months in a new leadership role should center on one key goal: getting to know the people, says CIO Jeff Sturman. Source: Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Building solid partnerships with physician leaders takes more than simply engaging with them. It's creating advisory committee where they can engage with business and technology leaders to help guide decision-making, says Stephanie Lahr. Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 3 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Going from a reactive to a proactive approach with cybersecurity is never easy, particularly for an organization that’s experienced a data breach, says Jeff Sturman, who talks about the “vast difference” he has seen at Memorial. Source: Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The key to success with an EHR rollout? Ensuring representatives from operations are “intimately involved in developing the strategy and testing out workflows,” says CIO Stephanie Lahr. Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Everyone likes the idea of migrating to a single EHR platform, but in reality, “there are lot of discussions that have to take place around the rules of the road,” says CIO Stephanie Lahr. Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The days where the CMIO’s primary role was to “keep the natives from growing restless” are done, according to Michael Marino. “You have to be part MBA, part physician, and part technology executive,” he says. Source: Michael Marino, CMIO, Providence St. Joseph Health, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

There’s no way around it; diverse patient populations need diverse ways of interacting and engaging with providers. The sooner we accept that and make it happen, the better we’ll all be, says CMIO Michael Marino. Source: Michael Marino, CMIO, Providence St. Joseph Health, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

While it’s true that “a rising tide raises all boats,” when it comes to finding interoperability solutions, it’s important to realize that smaller boats have a different set of needs - and resources, says Chuck Christian. Source: Chatting with IHIE Engagement Director Chuck Christian, Chapter 3 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

It’s easy to fixate on what hasn’t been accomplished, especially in an area as complex as interoperability. But it’s important to focus on how far the industry has come, says Mariann Yeager. Source: Q&A with Sequoia Project CEO Mariann Yeager, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

As its core, the problem with interoperability seems simple: providers want a standard way to connect with a broader community. So what’s the solution? That, says Chuck Christian, is the question. Source: Chatting with IHIE Engagement Director Chuck Christian, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Improving disaster response starts with a simple concept: the ability to provide relief workers with the information they need at the point of care, says Mariann Yeager, who talks about how the Sequoia Project is working to do that. Source: Q&A with Sequoia Project CEO Mariann Yeager, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Healthcare is provided locally and should be governed locally – but is there a way to enable that while protecting patient data? That’s the big question, says Chuck Christian, who believes IHIE might have a solution. Source: Chatting with Chuck Christian, VP of IHIE, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

If IT leaders want to understand clinician frustrations, it’s not enough simply to make phone calls, says Dr. Anncy Thomas, who believes “standing with them and watching them go through the screens is where the breakthroughs happen.” Source: Anncy Thomas, MD, CIO, Episcopal Health Services, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

One of Dr. Anncy Thomas’ first goals as CIO at Episcopal Health Services was to change not just the outside perception of IT, but the department’s mindset of its core objectives. Source: Anncy Thomas, MD, CIO, Episcopal Health Services, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders