healthsystemCIO – Strategies for Hospital IT Leaders

Artificial intelligence is not going to replace “highly trained clinicians who use their intuition and insight to make decisions,” but it can show them something they have missed, says Nader Mherabi, CIO at NYU Langone Health. Source: Q&A with CIO Nader Mherabi, Part 2: “There’s So Much More We Can Do.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Change management may seem complex, but it really comes down to a very simple idea: “If people don’t understand why you’re doing something, they’ll never buy into it,” says Danny Scott, CIO at Good Samaritan. Source: Q&A with CIO Danny Scott, Part 2: Change Management “Is All About Education.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

For organizations like NYU Langone, digital isn’t a buzzword; it’s a philosophy of leveraging technology to improve patient care, make processes more efficient, and reduce costs, says CIO Nader Mherabi. Source: Q&A with CIO Nader Mherabi, Part 1: “To Excel, You Have to Be Highly Digitalized.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

One of the biggest mistakes organizations can make? Focusing too much on the day to day, and not enough on strategic planning, says CIO Danny Scott. In this interview, he talks about what he has done to establish a “real vision” at Good Samaritan. Source: Q&A with CIO Danny Scott, Part 1: “Our Job Is to Enable. That’s What IS Does.” on healthsystemcio.com - Interviews & Webinars with Health System...

Sometimes the most effective way to help develop staff is to take them away from the day to day, says CIO Mathew Gaug, who talks about why he’s a firm believer in cross-training and rounding. Source: Q&A with CIO Mathew Gaug, Part 2: “There’s a Lot to Do, but It’s Good Work.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Although motivating the staff and being able to translate IT speak are critical attributes in CIOs, perhaps the most important is “being transparent with the resources you’re given,” says William Walders, who talks about his experience. Source: Q&A with William Walders, Part 3: “You need to speak to the level of your audience.” on healthsystemcio.com - Interviews & Webinars with Health System IT L...

The goal of an IT department isn’t to implement technology in hopes of solving problems. It’s partnering with providers and the business to create solutions using technology to improve care, says CIO Mathew Gaug. Source: Q&A with CIO Mathew Gaug, Part 1: “We Have to Build Brick by Brick.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

When stepping into an IT environment where things have been “bolted on,” a CIO’s first priority should be to “create a framework for service requests, and improve communication among departments,” says William Walders. Source: Q&A with William Walders, Part 2: “Creating discipline around IT business management is my top priority.” on healthsystemcio.com - Interviews & Webinars with Health System I...

The first step toward becoming a digital-centric organization? Creating a roadmap detailing “how we’re going to enable consumers to drive their own healthcare, improve access, and provide ease and convenience,” says CIO William Walders. Source: Q&A with CIO William Walders, Part 1: “Healthcare is becoming a more digital-centric environment.” on healthsystemcio.com - Interviews & Webinars with Heal...

For rural healthcare leaders, having to wear multiple hats is one of the biggest challenges. It’s also, however, one of the key benefits when it comes to professional development, says Kate Pierce. Source: Q&A with Kate Pierce, Part 3: “You Have to Know How to Find the Answers You Need.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience. Source: Q&A with CIO Lee Milligan, Part 3: “Clarity Can Make a Big Difference.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Rural health facilities don't have the same resources that large IDNs do to invest in cybersecurity, but it’s no longer an excuse, says Kate Pierce. In this interview, she talks about the creative ways in which her team is working to safeguard data. Source: Q&A with Kate Pierce, Part 2: “It’s No Longer an Option to Address Security Needs.” on healthsystemcio.com - Interviews & Webinars with Health...

The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability. Source: Q&A with CIO Lee Milligan, Part 2: “We Have a Chance to Do Some Really Cool Things.” on healthsystemcio.com - Interviews & Webinars with He...

For organizations that are migrating to a single platform, implementation isn’t the ultimate goal; in fact, it’s more of a baseline, says Kate Pierce, who talks about the major changes happening at North Country Hospital. Source: Q&A with Kate Pierce, Part 1: “Everything’s Not Going to Be Perfect at Go-live.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Perhaps the biggest priority for a new CIO - particularly one with limited financial experience - is to "understand your numbers well, and understand how things are calculated," says Lee Milligan, MD, who recently took on the role at Asante. Source: Q&A with CIO Lee Milligan, Part 1: “You Can’t Just Accept Statements at Face Value.” on healthsystemcio.com - Interviews & Webinars with Health System...

The key to having difficult conversations with members of your team? Conduct them in a way that’s “more about coaching, mentoring, and showing that you’re invested in this person’s success,” says Kristin Myers, VP of IT at Mount Sinai Health. Source: Q&A with Kristin Myers, Part 3: “Make your career a project.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

No matter what the reporting structure looks like, CIOs must be in tuned with other C-suite leaders to ensure the IT strategy is in line with the organization’s strategy, says Robin Lang. Otherwise, "it's really hard to be successful," she says in this interview. Source: Q&A with CIO Robin Lang, Part 3: “We have a remarkable opportunity to make a difference.” on healthsystemcio.com - Interviews &...

Although it’s important to be able to focus on the day-to-day tasks, what makes IT leaders so valuable is the ability to “pull yourself up and connect the dots across an organization,” says Kristin Myers of Mount Sinai Health System. Source: Q&A with Kristin Myers, Part 2: “You need to be able to articulate the vision.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

“We are masters in healthcare at workarounds,” says Robin Lang, CIO at CaroMont Health. Which makes it all the more critical for health IT leaders to have the pulse of their users and understand what’s working, and what isn’t. Source: Q&A with CIO Robin Lang, Part 2: “Your Care Staff Expects Technology to Be Seamless.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

By doing something as simple as holding daily huddles, leaders can enable their teams to “learn from each other and make data-based decisions across the health system,” says Kristin Myers, SVP of IT at Mount Sinai Health System. Source: Q&A with Kristin Myers, Part 1: “There’s a whole discipline around change management.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Sometimes the best way to ensure that an EHR system is being utilized effectively – and bringing value to the organization – is to bring in the SWAT teams, says CIO Patrick Anderson. Source: Q&A with CIO Patrick Anderson, Part 2: “We’re driving a new model of care.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The most important lesson Craig Richardville learned during his CIO sabbatical? Innovative startups can offer tremendous potential in healthcare – if the solutions are leveraged the right way, and in partnership with existing vendors. Source: Q&A with CIO Craig Richardville, Part 3: “We’ve actually surpassed some industries.” on healthsystemcio.com - Interviews & Webinars with Health System IT Lea...

After going through a painful install, sometimes what users need most is to witness a successful implementation, says CIO Robin Lang, who talks about how her team helped build trust. Source: Q&A with CIO Robin Lang, Part 1: “Change Management Is a Tough Business.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

When the ultimate goal is to leverage research data to provide precise care pathways for each patient, it puts a lot of pressure on IT’s shoulders, says CIO Patrick Anderson, who talks about his team’s infrastructure overhaul. Source: Q&A with CIO Patrick Anderson, Part 1: “We Need Highly Available Systems.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The key to driving change as the new CIO? Making sure you understand the impact decisions will have on both providers and patients, and "making sure it’s done in a very thoughtful way," says CIO Craig Richardville. Source: Q&A with CIO Craig Richardville, Part 2: “You Have to Sit Back, Listen and Learn.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders