HBS Managing the Future of Work

Will Covid-19 empty superstar cities? While it’s too soon to say, metros outside the top tier are now in a better position to compete for talent. This plays to the strengths of programs like Tulsa Remote, which helps professionals who work remotely relocate to Tulsa, Oklahoma. Launched in 2018 by the George Kaiser Family Foundation, the highly selective program emphasizes diversity and community b...

The coronavirus pandemic has highlighted the shortage of workers with up-to-date digital skills. Tech titans like Amazon, Google, and Microsoft have responded with training and certification programs of their own. In July, Google added certificates in data analytics, user experience design, and project management to its Grow with Google program. The company says these low-cost, platform-agnostic t...

For many workers, company-sponsored education benefits are a perk that’s hard to translate from employee handbook to reality. Guild Education bridges this gap by aligning incentives— matching students with appropriate programs, having employers profitably front costs, coaching and supporting students, and only collecting a portion of tuition when students complete a term. The rare billion-dollar B...

Monroe Community College in Rochester, New York, is a leader in workforce development, combining original economic research, employer partnerships, and pragmatic programs for reaching its student population. Recognized for its worker training acumen by the Aspen Institute, Monroe continues to innovate in the delivery of marketable skills. Todd Oldham, VP of Economic Development, Workforce, and Car...

Unilever is several years into a company-wide plan to revolutionize its workforce. Faced with the challenge of selling its employees on change as opportunity, the multinational offers job counseling, retraining, and assistance with career moves—within the company or elsewhere. Executive vice president of HR business transformation, Nick Dalton, discusses what it takes to be transparent about comin...

The start-stop nature of business during the coronavirus pandemic demands flexibility and innovation. This is especially true for physical places of work. CIC maintains offices, shared workspace, and labs. It specializes in building hives of creative and productive activity and fostering entrepreneurial communities. Founder and CEO, Tim Rowe, explains how Covid-19 has spurred CIC to find inventive...

The Covid-19 pandemic is triggering widespread anxiety, depression, and addiction—deepening what many have identified as a mental health crisis. A recent study suggests that at least a quarter of American adults are experiencing pandemic-attributed, high emotional distress. Louis Gagnon, CEO of the Total Brain online mental health platform, discusses the benefits of preventative care delivered thr...

Covid-19 has made robots a welcome sight for many by hastening the adoption of autonomous cleaner-bots, greeters, personal assistants, burger-flippers, classroom aids, and more. SoftBank Robotics' Kass Dawson talks about the role of robotics in combatting Covid-19 and in changing the world of work. Rather than a wholesale replacement of human workers, he says, we can expect more cobotics—human-rob...

Pulitzer Prize-winning journalists Sheryl WuDunn (HBS ‘86) and Nicholas Kristof are widely recognized for their coverage of international humanitarian crises. In their recent book, Tightrope: Americans Reaching for Hope, they turn their attention to the struggles of the US working class. Regular encounters with the devastation wracking blue-collar families in Kristof’s hometown of Yamhill, Ore., p...

How can businesses move from awareness to action on systemic racial discrimination?  In a wide-ranging discussion, Laura Morgan Roberts, an organizational psychology expert and professor at the University of Virginia’s Darden School of Business, says it begins with frankly acknowledging the extent of the problem, fostering open discussion, and committing to meaningful change, both internally and i...

Is the triple bottom line a liability in a crisis? The question is anything but theoretical for John Pepper, who co-founded restaurant chain Boloco in 1997 while still in business school. The pandemic has brought many restaurants to the brink, but Boloco continues to work to establish a profitable model that includes paying a living wage and providing workers with opportunities for more gainful em...

Merck Chairman and CEO, Ken Frazier—one of only four Black CEOs in the Fortune 500—joins HBS Professor Tsedal Neeley. Topics include the necessity of putting science ahead of politics in the search for a cure for Covid-19 and steps corporate leaders need to take if they are to counter structural racism. He advises Black professionals on the importance of mentors and acquiring the “psychological ar...

The pandemic underscores US workers’ need for help with caregiving obligations. HBS graduate Lindsay Jurist-Rosner founded B2B benefits company Wellthy in 2014 after realizing that her experience juggling work and the complex care needs of her mother was shared in one form or another by a large segment of the US workforce. She talks about the scope of the challenge, how employers are starting to a...

The wholesale shift to remote work in response to Covid-19 is a radical change and most organizations are scrambling to adapt to the complex realities. Harvard Business School professor Tsedal Neeley has spent decades studying distributed organizations. Author of the forthcoming book Remote Work Revolution, she explains that getting it right depends on clear communication, routine, work-life bound...

In a wide-ranging conversation, Bloomberg columnist Noah Smith candidly discusses how Covid-19 has exposed many of America’s systemic weaknesses, including the underfunding of social programs and infrastructure due to racism, bailouts for “zombie” companies, generational inequality, and the challenge of distributing wealth.

Advances in robotics have opened the way for the ultimate in smart kitchen appliances. Draper Labs spinoff, Dexai, makes the AI brains that coordinate the actions of Alfred, a robotic arm versatile enough follow recipes and handle orders in commercial kitchens. Cofounders David Johnson and HBS graduate Anthony Tayoun discuss the future of this culinary cobot.

Khan Academy’s polyglot and free online courses seem tailor-made for a pandemic-struck globe. Not surprisingly, the platform has seen massive increases in signups and use. The education nonprofit, founded in 2008 by HBS graduate Sal Khan, now serves over 100 million students in 190 countries. As schools contemplate reopening, it is developing tools for getting students ready for the next grade and...

Will Covid-19 overwhelm the care industry and rob workers of an essential means of maintaining work-life balance, if not simply working? With the haphazard reopening of the economy and civic life, the demand for care center spaces and in-home services is expected to swamp the diminishing supply. Stephen Kramer, CEO of Bright Horizons and a graduate of HBS, has been at the center of the care crisis...

As Covid-19 has made remote work the norm, DocuSign and other e-signature companies have provided the digital architecture within which parties can seal agreements and process documents. This has allowed business transactions and official business to proceed while much of the economy has ground to a halt. DocuSign has seen a surge in business in healthcare, government, emergency services, small bu...

Will Covid-19 derail ongoing efforts to provide skills training and meaningful career opportunities for the low-income workers who are bearing the brunt of the crisis? Brookings’ Marcela Escobari explains the realities of low-wage employment and what businesses and local leaders can do to foster economic development that creates the steppingstone jobs that lead to better jobs.

What lessons does the 1918 influenza pandemic offer as we respond to the coronavirus crisis? Historian and public health expert John Barry joins Joe Fuller to talk about the parallels and differences between these global virus outbreaks. Barry is the author of the best-seller The Great Influenza: The Story of the Deadliest Pandemic in History. Then as now, he asserts, transparency from authorities...

Social entrepreneur Joe DeLoss discusses how his company, Hot Chicken Takeover (HCT), has negotiated the coronavirus pandemic. As a fair-chance employer, HCT hires workers who have faced a variety of challenges. Joe says this is in fact a significant competitive advantage. He describes the HCT Covid-19 stability guide for employees and explains how the restaurant chain’s reopening strategy priorit...

Commerce expert Dan O’Connor rejoins the podcast for a special Dispatch episode. Dan draws on his experience advising leading retailers and his ongoing research on global digital platforms to offer a glimpse of a post-Covid retail landscape. He also counsels those small businesses able to weather the crisis to take the opportunity to refocus. Across categories, the “at-home,” budget- and safety-co...

Hayden Brown has been Upwork’s CEO since January 2020, just before the coronavirus pandemic shifted much of the workforce to working from home. Upwork is a leading platform connecting freelance workers to businesses who need help. Hayden shares with what changes she has seen since Covid-19 hit, what skills are in demand and how this new normal might change the nature of remote work. Often the capa...

Large firms aiming to innovate or achieve a degree of agility increasingly look for outside help. Catalant has placed itself at the crux of this dynamic by offering a project management software platform and staffing marketplace for harnessing the skills of internal and external personnel. Cofounders, co-CEOs, and HBS alums, Rob Biederman and Pat Petitti talk about the company’s evolution and how...