Hart & Hustle Podcast

CEO Scott Burgess reveals how mental health went from taboo to transformation. After 34 years in mental health leadership, he shares the pivotal moments that shaped his approach to healing communities and leading through faith.

Most franchise advice focuses on systems and profits. Andrew Dahle, COO of Assisting Hands Homecare, reveals why building genuine family connections with 135+ franchisees creates seven-figure businesses and transforms entire communities.

 Nicole Lawson didn't just study the foster care system—she lived it. As President & CEO of Orchards Children's Services and an adoptive mother herself, she's transforming how Michigan supports 10,000+ children and families navigating one of America's most complex systems.

Most people think hospice means giving up. Rick Russell, CEO of Hospice of Northwest Ohio, reveals why it's actually about living well in your final chapter. After 35 years in nursing, Rick shares how just two weeks in hospice changed everything he thought he knew about end-of-life care.

From building million-dollar homes to holding hands with people in recovery, Chris Bove's journey redefines what true success means. In this Hart & Hustle episode, host Efrain Lozada explores how a three-week mission trip changed everything for this Army veteran turned CleanSlate Centers CEO.

Most nonprofits struggle to scale impact - Frank Bruno, CEO of Via Mobility Services, transformed 270 employees into a purpose-driven force serving Colorado's most vulnerable communities. Learn how one ride changed everything.

Former NFL running back Greg Lewis shares how losing his football career led him to discover his true purpose: transforming communities through youth development at the YMCA of Greater Seattle.

Most people think aging is decline, but Jess Dalton proves the opposite. In this conversation, Efrain Lozada sits down with the Chief Strategy Officer & President of Larry H. Miller Senior Health to explore what happens when you combine human-centered innovation with authentic leadership in elder care.

"I'm a master's level social worker, and even I get lost trying to navigate healthcare" - Kerri Tamer, Chief of Staff at CenterWell, reveals why the system is broken for everyone.

"Most child welfare advice actually separates families forever" - Lena Wilson, CEO of Vista Del Mar, just changed everything Efrain thought he knew about protecting vulnerable children.

How do you design healthcare technology for people who never trusted the system to begin with? In this powerful conversation, Efrain sits down with Dr. Sachin Shah, Chief Medical Information Officer at UChicago Medicine, who reveals why digital health is only equitable if it's built for those left behind.

Dr. Hannah Galvin, Chief Health Information Officer at Cambridge Health Alliance, reveals how healthcare's most vulnerable communities are leading AI innovation. Discover why 50% of her patients don't speak English as their primary language - and how that's driving breakthrough healthcare technology solutions.

After 25 years in nonprofit healthcare, Mike Kotzen made a bold move into for-profit home care—not to chase profits, but to professionalize services for the most vulnerable. In this episode, he shares how Amivie is transforming fragmented mom-and-pop home care into a scalable, mission-driven business that serves over 8,000 individuals across five states.

From 40 years of nursing to leading 800+ healthcare workers, Tory Starr shares how curiosity-driven leadership transforms rural healthcare. Learn why the best CEOs focus on unleashing potential, not managing people.

How a 6-week hospital stay transformed Tracy Madden-McMahon from a broadcast journalist to a healthcare foundation CEO, leading millions in donor funding. Learn how a personal crisis became the catalyst for revolutionary patient care.

When a corporate layoff forced Kreisler Ng to reconsider his 20-year software development career, caring for his dying mother-in-law showed him his true calling. In this episode, Efrain sits down with Kreisler Ng, Owner & President of Right at Home Long Beach, to discuss his transformation from "corporate slave" to purpose-driven entrepreneur serving elderly caregivers.

Kelly Fischer from AdvisaCare reveals how hospice care can transform end-of-life experiences from medical procedures into meaningful celebrations of life. Learn how virtual reality and AI are revolutionizing comfort care.

McKinley CEO Anil Vadaparty and Board Member Peter Shin reveal how compassionate leadership transforms entire communities. Learn the powerful strategies behind leading a 125-year-old nonprofit through modern challenges.

From watching her mother cry over $5 too much income to running a $50 million nonprofit, Dr. Jacklyn Chisholm from Step Forward reveals how childhood trauma became her superpower in serving working poor families. Learn why leadership is stewardship, not titles.

From frontline physician to hospital president - Dr. Paari Gopalakrishnan from Kent Hospital reveals how "going to the dark side" allowed him to multiply his impact on patient care. Learn how AI is transforming healthcare without replacing the human touch.

Fractional CTO Tom Auger reveals how he's using AI to revolutionize home care while grappling with the ethical implications of coding with artificial intelligence. In this episode, Efrain discovers how Tom transitioned from corporate marketing to mission-driven healthcare technology.

Tahra Cessna, Executive Vice President at Bierman Autism Centers, shares how she built a national autism care organization that started in a garage and now serves families across seven states. Discover how early intervention transforms lives and why AI is becoming a powerful tool in autism therapy.

Army veteran turned healthcare disruptor Golfran Rivera reveals how he's revolutionizing primary care with his $85/month direct pay model at TrueCare DPC. In this episode, Efrain explores how military experience, entrepreneurial resilience, and faith-driven purpose led to building a practice that serves 241 patients without insurance billing.

"In a world that is chasing AI, Garrett doubled down on humans, and he built a system that doctors actually love." In this episode, Efrain discusses the future of healthcare technology with Garrett Olin, Chief Information Officer at Shasta Community Health Center. Learn how they've used human scribes for 12+ years and are now navigating the transition to AI while keeping humanity at the center.

"This work isn't just about home care, it's about honor." In this episode, Efrain discusses transforming end-of-life care through dignity and innovation with Parker Wells, Principal Owner of Care to Stay Home. Learn how a 92-year-old's bowl of ice cream changed everything about respecting senior autonomy while pioneering AI solutions for caregivers.