GVR Podcasts

Ben Franklin once said, “Drive your business. Let not your business drive you.” But for REALTORS®, who are in the people business, this advice can be a difficult line to walk. What your client wants may put you on the wrong side of our rules. In episode 9 of Standards Matter, we look at a case where a client’s request went a little too far, and a Realtor’s reluctance to say “no” had dire consequen...

Social media has become an indispensable tool for REALTORS® in Greater Vancouver and beyond, serving as a means of marketing and networking. However, the blurred lines between public and private spaces on social media can pose risks.   In episode 8 of Standards Matter, we delve into two real estate cases that highlight how professional standards intersect with social media.  This episode also feat...

REALTORS® are facilitators, who work in a unique cooperative, yet competitive profession that allows them the flexibility to serve their clients’ unique needs. But what happens when two Realtors have different ideas of what constitutes “service”? In the latest episode of REBGV’s professionalism podcast, we look at cooperation and reputation, and how frustration over a colleague’s business model ca...

The MLS® is the most powerful marketing tool available to advertise your listings – but is it a REALTOR®’s duty to ensure the listing’s information is correct? And what happens if the information in a listing is wrong? In the latest episode of REBGV’s professionalism podcast, we look at due diligence in listing information, and how misrepresenting your listing is at best unhelpful to your client,...

In this episode, we look at the professional conduct process through a case of defamation and public shaming. How does the Professional Conduct Committee come to their decisions? How do they decide a proper punishment? And how do they weigh the damage done by misconduct with the consequences to the parties involved? We answer these questions and more with Ethic Guy® Kim Spencer. Each episode of ou...

In the latest episode of REBGV’s professionalism podcast, we look at all things security. Our clients trust us with their homes. What happens if we fail to live up to this trust? The answer is covered as we explore a disciplinary case that revolves around lockbox security. This episode also features: -       Advice from REBGV’s Ethics Guy® Kim Spencer, and -       Cyber security and privacy tips f...

In our latest episode, we cover a case that explores communication, its vital role in the real estate process, and how managing expectations using accurate, surgical language can help you avoid complaints. This episode also features a discussion about communication best practices and multiple offer situations. If you’re a REALTOR® with a question for the podcast, send it to standardsmatter@rebgv.o...

In our latest episode, we cover a case that involves altered listing contracts, MLS® integrity, and how not knowing when to say "no" to clients can put you offside with your professional obligations.   This episode also features:  ·      Advice from REBGV’s Ethics Guy® Kim Spencer.  ·      Your questions on professionalism.   If you’re a REALTOR® with a question for the podcast, email  sta...

In the inaugural edition of the Standards Matter podcast, we explore a case of good intentions gone wrong and how, in real estate, asking for forgiveness rather than permission can result in disaster. This episode also features: -       Advice from REBGV’s Ethics Guy® Kim Spencer, and -       Answers to member questions from lawyer Kaitlin Smiley.  If you’re a REALTOR® with a question for the podc...