GSD - Getting Services Done

I met Anita recently and after a few minutes of talking, I knew that I had to record a podcast with her. Anita has taken her experience as a university qualitative researcher and is now obsessed with helping companies reducing their churn. HINT- the problem is not always what you think it is.    More about Anita -->  https://anitatoth.ca/

Jeff is joined by Vik Kudesia, a UX Designer that was a customer, co -worker, and now former coworker. Topics discussed were how to scope projects under pressure, pro services team vs product teams, remote working, and many obscure  Seinfeld references!

GSD is back from summer break with  Luiz Figueira of Gympass. Luiz talks about how he has taken some of the lessons learned while at Boston Consulting Group and have applied them to Gympass. Luiz and team have some very innovative ways of ensuring success and satisfaction on every project that we get into, which has helped them scale fast and help utilize partners. 

Dave Witting joins me on this podcast to discuss why he never calls me back, and also both of our conversions to being sales guys. We discuss networking, content generation, methods that we saw the big salespeople do, and much more. Dave and I have a lot of history, so there are lots of jokes before this goes off the rails. 

Jeff is joined by Andrew Fink. Andrew is an exceptional Professional Services leader that started his career at the premier consulting groups of the day - Andersen,  CTP and then grew his skills at Met Life before we met at Endeca. Andrew discusses the differences in roles and the difficult decisions that we all have to face when growing (and shrinking) companies. We then transitioned into discuss...

Jeff is joined by one of his closest mentors, Mark Holland. Mark was Jeff's manager at Endeca and helped shape many formative ideas with his background at Accenture. Since then, Jeff and Mark worked together at Brightcove, and then Mark ran one of the largest communities in the world at Applause. Tons of best practices covered here!

We cover Project Management in depth - when to use what methodology, best metrics to track project health, Agile vs Waterfall, and lots more! https://www.linkedin.com/in/randy-cox-ms-pmp-pmi-acp-csm/

Jeff chats with Adriana about scaling Acquia with   experience 100% growth year after year and the type of organization she needed to build to support that. Also covered: -  Discussing the concept of creating product/service packages   -   biggest lessons learnt from working  at Acquia  -  alignment between the sales team and the services team  -  how t...

Jeff chats with industry veteran Bill Whitebone of http://www.advancevelocity.com/, to discuss how he transitioned from Services to physical product, and now to pure consulting. Bill walks through how he effectively built partner teams and also the best way to use offshore resources.  http://www.advancevelocity.com/

Jeff is joined by Renee Bochman, VP of Customer Engagement at Salsify. Discussion on Customer Support, driving adoption, and her drive to create a better customer experience. We discussed onboarding, implementation, best models for SaaS customers to be successful from the time a customer signs. Success metrics, improving adoption, and testing and learning the best model for success while in hyperg...

Jeff is joined by Richard Banfield , founder of Fresh Tilled Soil . We covered many topics, including how the leadership training in Special Forces helped him understand the customer and the "why" more with customers. We talked extensively on building teams, selling methodologies, customer empathy, and many more. We also covered Richard's favorite podcasts and thought leadership books. A great tim...

Jeff is joined by Eric Elia, where they discuss how Brightcove came onto the scene and how the Professional Services team became one of the first SaaS based custom development shops. Discussions about personality types to hire for, getting sales teams onboard and how to make sure that the projects you do ensure stickiness inside your customers. Eric discussed how to make sure that your team doesn'...

First shot! Introduction. Thanks for listening!