Ground Transportation Podcast

Send us Fan Mail How can your transportation business raise up your community, your team, or even yourself?  Hear the fascinating journey of Athena Grimm, who masterfully blends business acumen with personal growth. In this episode, James and Athena sit down for a one-on-one discussion of Athena’s journey growing BAC Transportation in Alaska, her unique partnership with her husband, Charlie, and h...

Send us Fan Mail Ever wondered what it takes to transform a single vehicle business into a multimillion-dollar transportation empire? In this episode, Ken, James, and special guest Maurice Brewster recount the fascinating journey of Mosaic Global Transportation. Maurice, the Founder and CEO, shares his incredible story of growth, transformation, and resilience, offering invaluable lessons for both...

Send us Fan Mail In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom: Entered the industry in 1991 by driving a limousine for a client who...

Send us Fan Mail Hear the story behind the industry-leading publication, Chauffeur Driven and preview the upcoming CD/NLA show in Vegas between 2/23 and 2/26. In this episode, Ken and James sit down with Chris Weiss, President and Publisher of Chauffeur Driven. In this episode, you’ll hear: Hear the fascinating story of 'Chauffeur Driven,' from its origins to its imminent transformation....

Send us Fan Mail Discover how a family transportation business transformed its fleet for profitability and sustainability. In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on leveraging technology and maintaining strong bu...

Send us Fan Mail In this episode, Kenneth Lucci dives deep into the evolving landscape of transportation with the esteemed Matthew W. Daus, who brings a wealth of experience in transportation regulation, law, and autonomous vehicle technology. Learn about the emerging trends, challenges, and innovative solutions shaping the industry today. In this episode, you’ll hear: How Matthew W. Daus found hi...

Send us Fan Mail How can a small family-run limousine business skyrocket to multi-million dollar success? In this episode, Ken Lucci sits down with Diane Forgy, President of Wheatland Enterprises to discuss her transformative journey in the ground transportation industry. From overcoming early challenges and learning key management skills, to implementing effective branding and diversification str...

Send us Fan Mail Unlock the potential of video marketing for your ground transportation business without breaking the bank. In this episode, Ken and James sit down with Sam Emam, Co-Founder at Special 1 Media to explore practical strategies for creating impactful video content, even on a budget. They take a look at how to use storytelling to enhance marketing efforts and discuss the balance betwee...

Send us Fan Mail Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for cli...

Send us Fan Mail Build a thriving transportation business that keeps moving forward when you get out from behind the wheel. In this episode, Ken and James share essential strategies for scaling beyond 1-2 vehicles to becoming a successful business owner in the ground transportation industry.  Key Takeaways: Great customer service and building trust from the first trip is vital for securing repeat...

Send us Fan Mail Join us in exploring the immense value of state association involvement and its transformational impact on the limousine and ground transportation industry. In this episode, Ken and James welcome Mike Rose from My Limousine Service to share insights from his remarkable career journey and his leadership within the industry. In this episode you'll learn How Mike leaned in to ma...

Send us Fan Mail Growth for the sake of growth is the ideology of the cancer cell.  For a chauffeured transportation company, it should be growth for the sake of profit.  In this episode, Ken and James dive deep into the economic framework of ground transportation businesses and breaking down the “profit equation” into its component parts. Drawing from the analysis of 250 companies, Ken shares ins...

Send us Fan Mail It’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back. In this episode, Ken and James sit down with Susan Lichtenstein , VP of Sales at HQ , to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll learn: How technology can help operators mode...

Send us Fan Mail A majority of corporate travelers believe customer service in the industry has drastically declined. In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and...

Send us Fan Mail Don’t let skyrocketing insurance rates break your business. In this episode, Ken and James sit down with Mike Marroccoli, Principal at EPIC Insurance Brokers & Consultants. They explore the impact of rising insurance costs in the transportation industry, emphasizing the crucial role of safety culture and risk management in keeping premiums manageable. In this episode, you’ll l...

Send us Fan Mail Experience the evolving landscape of the ground transportation industry. In this episode, Ken and James recap their experience at the 2024 CD/NLA show in Washington, DC. They cover pressing topics from industry growth concerns to the competitive threat posed by ride-sharing giants like Uber and Lyft. In this episode, you’ll learn: Why airports are critical for the industry's...

Send us Fan Mail How can chauffeured transportation businesses compete with rideshare giants Uber and Lyft? Strap in as Ken and James explore how inDrive is disrupting the status quo with Adam Warner, Operations lead at inDrive. In this episode, Adam shares how inDrive is addressing wage discrimination and operational fairness in the gig economy, particularly in emerging markets. In this episode,...

Send us Fan Mail In this episode, Ken and James are joined by Brett Barenholtz, CEO of Above All Transportation and President of the National Limousine Association. Brett shares his journey from expanding his family taxi business to leading significant mergers and acquisitions, emphasizing the value of collaboration and the role associations play in personal and professional success. In this conve...

Send us Fan Mail Do you have what it takes to build a luxury transportation service brand? In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn: Why company...

Send us Fan Mail The transformation in ground transportation is happening faster than you think—what will set you apart in a fiercely competitive industry? In this episode, Ken and James dive into the pivotal changes reshaping the ground transportation landscape. They explore how service quality influences customer loyalty, the impact of Uber and other ride-share platforms, and strategies to eleva...