Get the Elephant Out of the Room: Outsmart Difficult People at Work

Many businesses want to save money by appointing internal coaches from their senior people, but is this a smart approach? Harriett was an internal coach and she tells us what it takes to be a coach and what is required to set up an internal programme. Her experiences changed her life, but an internal coaching framework is not a quick and cheap strategy. Find out why and what is involved in this co...

In this episode we involve our expert panel audience and debate the radically different approach to leadership - focus on followership. Fielding questions and challenges from the audience Tony emphasises the points and the process. We discuss the importance of rituals and how these can unify and inspire generations of teams ----------------------------------------------------------- If you want to...

Leaders do not to be charismatic and extroverted. Leaders are not born, they can be built if instead of focusing on themselves, they focus on building followership. In this special episode recorded with an audience in London we discuss the process and how it is radically different and challenging to the traditional leadership programmes. Learn how you can adopt this methodology to become a truly i...

A frustration in team performance is often feeling under estimated, or siloed into a specific set of tasks. After talking to Jo Keeler I realised the importance of making time to allow your team to connect with each other and share their own preferences and strengths. By sharing with each other you strengthen the web of connections, but also you help each person share perhaps hidden skills Account...

As a leader, one of the key challenges is ensuring your team takes responsibility for tasks. Jo Keeler works with teams around the world to help them operate more effectively. She shares her advice for leaders who want to get more from their people through creating accountability and sharing skills. ---------------------------------------------------------- If you want to receive monthly advice, i...

I spoke with Lyndsey Knox a personal trainer who transformed her life from musician to professional athlete. Here I share the key elements we discussed so that you can make positive changes to your team and create a new and improved, more confident, upgraded version Hold yourself accountable for excellence and high standards for yourself and the people around you. ---------------------------------...

Yours is the voice you hear the most but making hard choices to change your life is difficult despite what you say to yourself. The easy path is tempting. Lyndsey changed her life and now inspires and coaches hundreds of others to do the same She shares her insights and experience with us so that you can make the changes you want to make and be accountable for creating the new improved you. ------...

Coping with the pressure and expectations of being a manager or leader is tough and relentless. Great leaders can sustain performance because they cope well with being accountable. Here are my take-aways that could help you sustain high performance leadership and stand out from your colleagues as someone to notice ---------------------------------------------------------- If you want to receive mo...

Radical responsibility is leaders taking on accountability for performance. It is central, but it is stressful. How can you as a manager be accountable for performance but not burn out under pressure. We talk about mindset and controlling issues so that you can be in charge and sustain long term results and stand out in your organisation. ----------------------------------------------------------...

Every business has values but not all live them. In this episode I share my highlights from the recent episode that could help you build a strong performance culture based on values through holding each other accountable for actions. --------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get...

All businesses have values but for many they are just words. In this episode we share ideas on how to live values every day and as such create a wonderful performance culture in your team ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive new...

Getting your team to care about customer excellence can make a big impact on business performance. Here are my key headlines from the conversation with Andy where we discussed accountability for customer excellence. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, wh...

Andy tells us how he gets his large team to care as much as he does about customer experience and customer success because if they don't care about excellence then the customers won't experience it and the production is a failure. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge an...

If you want things to change, you need to make people accountable for it. Here are my headlines from the conversation with Shireen Hilal on shared accountability for delivering change. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsle...

How do you ensure changes happen? How do you make your team accountable for what they do each day? That is what I discussed with Shireen Hilal. She is an adviser to professional services businesses and uses a variety of strategies to embed change. An essential listen for people wondering how they can get their team to focus on the important issues. -------------------------------------------------...

Difficult conversations are not just 1:1. Often businesses need to make changes that will affect many employees. In this episode I share my highlights from the conversation with Joe Perry and his lessons from working with trade unions and influencing change. I share tips that all managers can use to implement change through their teams. ----------------------------------------------------------- I...

Difficult conversations are not just 1:1. Often businesses need to make changes that will affect many employees. In this episode we talk about the importance of relationships to create trust and how to use them as the foundation for change together with processes and agreements. Tips that all managers can use to implement change through their teams. ------------------------------------------------...

In this highlights episode I reflect on what I learned from David Ford about setting up an organisation for restructures. A key message was "prepare more for sharing bad news than for sharing good news, because it is much harder!" People want to know what are the implications for them and what is going to happen so when you talk, you must know what these details are. ------------------------------...

Difficult conversations may involve redundancy and restructure. When you have recruited someone into a business as a talent and now you need to tell them that they are no longer needed it can be challenging. With recent high profile errors, how organisations create the appropriate space to have these conversations is an art. In this episode we talk to David Ford about his experience of how busines...

Workplace conflict has an impact on quality of life and mental health. For managers that creates a responsibility to be good at dealing with conflict. Here I reflect on what I learned from talking to Richard Saundry 1. Don't assume managers are capable 2. Address issues as early as possible 3. Plan and think ahead 4. Find shared interests -----------------------------------------------------------...

When 1/3 of people report that they have conflict at work and knowing that people leave their manager, not the business, then the responsibility to resolve conflict becomes essential. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newslet...

Jeff Benveniste teaches 5 different styles of conversation to clients and encourages them to experiment. His message to choose the style that will work best for the person you are talking with, and to practice and experiment to make it succeed was a powerful one for me.    Practice is something that I know builds confidence - something that we all need when we enter difficult and uncomfortable sit...

Difficult conversations are only one type of business related discussion which means that it is important to be able to adapt. A fixed mind set where someone uses the same approach regardless of the challenge will damage relationships.  Jeff and I discuss how we can experiment with different styles, practice our approach with the goal to make difficult conversations, smoother and less challenging....

Conflict is the gap between expectations and reality. It is the source of many leadership challenges, trying to deliver team performance and build trust. Kate Waterfall Hill shared tips on how to facilitate conversations between team members who don't get along. ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will he...

Difficult conversations are key for any leader to be able to navigate in order to coach, deal with conflict and create a strong culture.  ----------------------------------------------------------- If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠  ---------------...