Gen AI Breakthrough

Director Jay Ruffin talks with Principal Yonas Yohannes and Senior Consultant Matt Williams about transitioning IT towards a value-driven approach that provides greater transparency to internal clients and focuses on improving flexibility, agility, and the quantification of the strategic business value that is being driven by technology transformation and systems rationalization.

The Hackett Group Principal Paul Morrison talks with Wipro’s VP of HR and Global Head of HR Shared Services Putul Mathur and VP and Global Head of AI Solutions Practice Mukund Kalmanker about Wipro’s AI-led digital transformation in human resources, which won the company a 2021 Digital Award in the Hire-to-Retire category from The Hackett Group.

Principal Martijn Geerling talks with Vice President of Research Erik Dorr about The Hackett Group’s new Digital World Class performance standard, and how it differs from the world-class standard that The Hackett Group has used for decades to measure operational excellence and business value in finance, procurement, HR, IT, and other business services areas.

Director Jay Ruffin talks with Senior Consultant Matt Williams and Principal Yonas Yohannes about how data science has changed in the past few years, and how data scientists can better understand and address the needs of the business.

Associate Principal Patrick Chan talks with Associate Principal James McDonald discuss how companies can transform and optimize their buying channel strategy by considering the best mix of requirements, controls, approvals, and procedures for each major category of corporate purchases.

The Hackett Group Senior Advisor Kurt Albertson talks with Senior Advisor Nic Walden, discussing and contrasting trends in environmental, social, and corporate governance (ES&G) programs in the U.S. and Europe. They detail how sustainability and supplier diversity in particular are a growing priority for many companies, and talk about the requirements companies are putting on their procurement...

Host Istvan Bodo talks with Craig Bailey, who leads the working capital team within The Hackett Group’s finance transformation practice, about key findings from The Hackett Group’s 2020 Working Capital survey. The survey, which analyzes performance in payables, receivables and inventory for the 1000 largest public non-financial companies in the U.S., showed the transformational impact of the pande...

Host Franco Girimonte talks with Senior Research Director Tony DiRomualdo and Senior Director David Polacheck about winning HR strategies for the new hybrid workplace. They discuss the return to the office, the future of work, and provide recommendations on how to redesign work for the better.

Host Laura Gibbons talks with Senior Director Tarun Puri about findings from our new supplier diversity study. They discuss how the social equality movement of the past few years has sparked growth, the ambitious goals companies have for supplier diversity expansion, and changes in how companies are structuring their programs internally.

The Hackett Group Principal Vin Kumar talks with Senior Director Vanessa Keating about key findings from regular round table discussions with business leaders, discussing how they are making the most of RPA and other smart automation technology, and how the use of this technology is evolving.

The Hackett Group Associate Principal Franco Girimonte talks with Senior Director Tony DiRomualdo about results from our latest digital world-class HR research. They discuss how technology is dramatically changing the way HR organizations operate, and allowing them to provide greater strategic value and an improved customer experience at lower cost.

The Hackett Group Associate Principal Gerhard Urbasch talks with Principal Jim O’Connor , who lead’s our North American Advisory Practice, about the findings from our digital world-class finance research. They discuss how digital transformation has helped finance become leaner and more agile, and deliver greater strategic value to the enterprise.

Host Chris Sawchuk talks with Tim Yoo, leader of The Hackett Group’s Technology Practice, about findings from the latest digital world-class procurement research “Reaching New Heights in Peak Performance,” which details how technology enables procurement organizations to improve efficiency, effectiveness, and customer experience. They also discuss how data and analytics skills have become more imp...

Host Chris Key talks with The Hackett Group Principal Mike Fuller and Senior Director Jay Ruffin about key findings from our new digital world-class IT research, and how advanced technology is enabling new levels of insight and business value across various business services functions. Topics covered include the increasing role of data and analytics in decision making, the move towards the cloud,...

Host Jay Ruffin talks with Edward C Anderson, CIO and IT Department Director at the IMF about the challenge of modernization, and the integrated tools and cultural shift required to help staff become better knowledge workers. Ruffin also discusses how his IT staff has helped the IMF adapt to the pandemic, and how his team has participated in IMF discussions around cryptocurrency, blockchain, and o...

Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence Practices for Kimberly-Clark about Kimberly-Clark’s transformation journey in global business services. The company has created a culture of continuous improvement that enables its GBS operations to provide unique strategic value, drive cost savings, improve...

Host David Ketchin talks with Tom Kellaway, The Hackett Group Associate Principal and European Benchmark Practice Leader about creating a sustainable performance excellence culture via a combination of measurement, accountability, strategic thinking, and cross-functional collaboration. Tom shares brief case histories from several clients who are targeting world-class performance levels, including...

Host Nathan Harris talks with Kurt Albertson, Principal in The Hackett Group’s Procurement Advisory Group and Josh Nelson, Principal in The Hackett Group’s Supply Chain and Operations Consulting Group about the impact of the pandemic on companies’ digital transformation initiatives in procurement and supply chain, and how companies with more mature digital transformation programs benefitted in ter...

Host Paul Morrison talks with The Hackett Group IT Transformation Practice Principals Scott Holland and Mike Fuller about how IT must adapt to its changing role in the business, balance the need to “keep the lights on” with the development of emerging capabilities, and use digital transformation to improve agility, enhance the customer experience, and drive greater value to the enterprise.

Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital Finance and Global Business Services Advisory Practice leader about how digital transformation is changing the way Global Business Services organizations operate, and how they can use technology to further optimize processes, reduce manual labor, and...

Host Clayton Gammill, Associate Principal, HR Transformation for The Hackett Group talks with Dave Polacheck, Director, HR Advisory about how digital transformation has the ability to improve efficiency, effectiveness, and customer experience for the HR function.

The Hackett Group Managing Director of Europe David Ketchin talks with Senior Director and Head of Sourcing for Europe Jill Stabler about the latest market trends in outsourcing, and how technology has changed the value proposition that outsourcers can offer.

The Hackett Group Managing Director of Europe David Ketchin talked with Associate Principal Tom Kellaway about how companies can determine the optimal cost for business services by using a “digital twin” approach, which can be used to model changes to business complexity, functional demand, and service delivery model. Using this approach, companies can more gain insight into the value of various s...

Host Stephen Ferguson, who leads The Hackett Group’s Account-to-Report Advisory Program in Europe, talks with Andreas Beier, Head of Record-to-Report & Change for Bayer. Mr. Beier details Bayer’s record-to-report transformation, and how the company has dramatically streamlined and standardized R2R in order to enable better insights and faster decision making.