GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology

In this episode, we interview Brendon Granger , ​the founder of Technology 4 Hotels , leveraging over 35 years in hospitality to help hoteliers enhance guest experiences through intuitive, user-friendly technology solutions. As a speaker, mentor, and host of the "5 Star Conversations" podcast, he champions the thoughtful integration of innovation and human touch in modern hotel operations. *******...

In our book series, Adam Mogelonsky and Neil Foster dig into Edward Slingerland’s “ Drunk ” (2023) and its implications for hospitality, especially in light of changing societal forces where people are consuming less alcohol for various reasons. ************* LINKS & RESOURCES *************    The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, a...

In this episode, we interview two fellow GAIN Advisers: Silvio Reale , the Chief Sales Officer at Trustech Group , leading the Asia Pacific region, and Brendon Granger , the Chief Experience Officer at Technology 4 Hotels , leveraging over 30 years of hospitality and technology expertise to help hotels enhance guest experiences through innovative tech solutions. ************* LINKS & RESOURCES...

In this episode, we interview Aleksandra Kotle , the General Manager of Crockfords Las Vegas (part of LXR Hotels & Resorts at Resorts World Las Vegas), a seasoned hospitality executive with over 21 years of experience delivering personalized, high-luxury guest experiences.   Crockfords Las Vegas , an LXR Hotels & Resorts property at Resorts World Las Vegas, is an ultra-luxury ‘resort withi...

In this episode, we interview Mike Hirschler, Chief Growth Officer at Staypineapple Hotels Inc., where he spearheads brand development, partnerships, and guest experience innovation. With a background in strategic hotel growth and a passion for service culture, his posts highlight personalized hospitality and leadership in boutique brand positioning.    Staypineapple is a boutique hotel brand that...

In this episode, we interview Andrew Barnard , General Manager of BodyHoliday in St. Lucia, overseeing operations at one of the world’s premier all-inclusive wellness resorts devoted to holistic health and rejuvenation.   SunSwept Resorts is a family‑run luxury hospitality group dedicated to creating transformative Caribbean vacations centered on wellness, connection, and relaxation. With two awar...

In this episode, we interview Francesco Sforza , guest experience and product development at Radisson Hotel Group . His recent work employs multi-objective modeling to balance ecological protection with economic efficiency in timber harvesting. ************* LINKS & RESOURCES *************    The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, an...

In this episode, we interview Ben Wolff, co-founder and developer of Onera , a luxury treehouse resort in Texas Hill Country, and founder of Oasi , an experiential hospitality firm managing a $65 million portfolio of landscape resorts and boutique hotels. He previously scaled Blink Hospitality from 8 to 200 short-term rental units in under two years and is a McKinsey and NYU Stern alumnus.   *****...

In this episode, we interview Jason Pirock , head of marketing for Springboard Hospitality and Advisor for Wanderland. He leads integrated marketing strategies and brand development across the company's diverse portfolio of properties. With over 15 years of experience spanning retail and hospitality—including roles at Target, Sears, Hyatt, and Aparium Hotel Group—he brings a unique blend of perfor...

In this episode, we interview Analia Capurro , General Manager of the Andaz , Mexico City Condesa. She is a seasoned professional with extensive experience in the hospitality industry, specializing in hotel technology and guest experience optimization. ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, trav...

In this episode, we interview Sanovnik Destang , President of the Caribbean Hotel and Tourism Association and Executive Director at Bay Gardens Resorts, as well as Christus Gill , Information Technology Manager at Zoëtry® Marigot Bay St. Lucia.  ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and...

In this episode, we interview Niko Karstikko , Co-founded and CEO of Bob W, a climate-neutral hospitality brand blending hotel-quality service with the authenticity of short-term rentals. Under his leadership, Bob W has expanded across 10 countries in Europe, raised over €70 million in funding, and is redefining the guest experience through technology, sustainability, and local design. ***********...

In this episode, we interview Jason Craparo , CEO of Hovr . He previously held leadership roles at Juma Ventures and served on the City of San Diego's Equal Opportunity Commission. Jason earned his MBA from Babson College and is also a certified private pilot. ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitali...

In this episode, we interview Alberto Santana , Chief Revenue Officer of Alliants . He is a native Miamian, travel enthusiast, and family man with a deep passion for hospitality finance. As an active member of the HFTP South Florida Chapter, he combines professional expertise with a love for exploration and community engagement.​ ************* LINKS & RESOURCES *************  The GAIN Momentum...

In this episode, we interview Lou Zameryka , founder of Alively . He is a hospitality and travel industry veteran with over 25 years of experience, including 17 years at Booking.com, where he led global commercial strategy and team development. He has held leadership roles with HSMAI and is deeply committed to wellness and personal growth as a certified Health Mindset Coach and endurance athlete....

In this episode, we interview Rod Jimenez , CEO at SHR . A leading provider of technology solutions for the hospitality industry. Under his leadership, SHR has been at the forefront of creating advanced, AI-driven systems that empower hotels and casinos to enhance guest experiences and optimize operational performance. His strategic vision and focus on innovation have helped SHR become a trusted p...

In this episode, we interview Will Gilbert , Co-founder of Bodhi . He is a technology executive with expertise in software development, product management, and leadership. He has held various senior roles, including Vice President of Engineering and Chief Technology Officer, and has worked with companies in the technology and finance industries. He is also a startup advisor and investor. *********...

In this episode, we interview Shawn O’Connell , Executive VP of Sales - Americas at Uniguest . He has held various executive roles, including Chief Marketing Officer and Vice President, and has worked with reputable companies in the technology and finance industries. O'Connell is also a strategic advisor and investor, supporting startups and growth-stage businesses. ************* LINKS & RESOU...

In this wellness-focused episode, we interview Tammy Pahel , Vice President of Spa and Wellness at the Carillon Miami Wellness Resort . Pahel is a veteran spa director and development professional, including senior roles at Caesars Palace, Arizona Biltmore Resort & Spa, Henderson Beach Resort, Turnberry Isle Miami, Deer Lake Lodge & Spa and the Nemacolin Woodlands Resort & Spa. *******...

In this episode, we interview Damien Cazabonne , Global Manager of Marketplace Partnerships for Mews , discussing the nature of hotel technology strategic partnerships in 2025. ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests an...

In this episode, we interview Brad Fortner , marketing director at Team Hospitality Group LLC , a general contractor and construction firm that specializes in turnkey hotel renovation projects throughout the United States. ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered ar...

In this episode, we interview Anne Marie Johns , General Manager of Fairmont Tremblant , to discuss all the programming happening onsite at this iconic ski resort as well as what new features were launched as part of the recently completed, multi-year property improvement plan (PIP). ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale...

In our book series, Adam Mogelonsky and Neil Foster dig into Will Guidara’s seminal 2022 book, “ Unreasonable Hospitality ” and its applications for hotels, restaurants, tour operators and anyone else in the service industry around the world. ************* LINKS & RESOURCES *************  The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and te...

In this episode, we interview Skip Kimpel , GAIN’s Global Director of Restaurant Technology and Innovation. ************* LINKS & RESOURCES *************    The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.    For more information about GAIN, he...

In this episode, we interview Jannes Sörensen , founder of the Kepler International Hospitality Academy .    Prior to this, Sörensen has a rich history of luxury hotel experience. He has held roles as a concierge at Hotel Adlon Berlin (Kempinski), Hotel George V Paris (Four Seasons), Hotel Arts Barcelona (Ritz-Carlton) and The Plaza Hotel (Fairmont). He next spent over four years at senior roles a...