Gain Grow Retain

A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffr...

Gaetano Is the Director of Growth Marketing at Nextiva and we brought him on the podcast to talk about the Intersection of marketing and customer success. His view helps shed light on how you can still achieve customer success while growing. -- Gaetano DiNardi is the Director of Growth Marketing at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive,...

In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Blake Bartlett, a Partner at OpenView, has been focused on product-led growth companies for years. He drops by to talk about customer success In a PLG environment. --- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linke...

A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffr...

In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Joe Huber , Customer Community Strategist at Sprout Social , comes on the podcast to talk all things community. In particular, how community can fit within your one-to-many approach with your customers. --- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breu...

In a weekly segment we've asked Kristi Faltorusso , VP of Customer Success at IntelliShift , to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and J...

A weekly segment: CS Leadership Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffre...

In a weekly segment we've asked Kristi Faltorusso , VP of Customer Success at IntelliShift , to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and J...

Nils Vinje, Founder and CEO of 30 Day Leadership, brings his methodology to our audience as our first sponsor of Gain Grow Retain. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsb...

In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Anita Toth spent much of her career In academia and has translated that Into a successful B2B SaaS career. She's passionate about churn analysis and helping B2B SaaS organizations bring together qualitative and quantitative work. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you b...

There Is no one more passionate about 'Customer Advocacy' than Ari Hoffman , Director of Customer Advocacy at Coveo. He drops his concept of The Advocacy Well - all about how you build and nurture champions. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff...

This might be my favorite episode. Amy Volas , Founder & CEO of Avenues Talent Partners, comes on to the podcast to talk about relationships. She's had a successful career In the sales and account management world. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan an...

In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

We held a breakout session for our Gain Grow Retain community around customer success technology - where to start and how to know the technology you should be using. Thanks to Carlos Quezada, Walter Zepada and Kristi Faltorusso for sharing Insight with the group. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com...

In a weekly segment we've asked Kristi Faltorusso , VP of Customer Success at IntelliShift , to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and J...

A new weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreun...

A number of weeks ago, we asked for our members to get vulnerable and talk about setbacks and failures. Not as a means to bring you down, but to bring more connection between our peers. ** This session was sponsored by Nils Vinje and his new book, 30 Day Leadership Playbook . Check out his website, buy his book and get sessions with Nils as you learn to become the leader you have always wanted to...

A new weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreun...

For today, we're joined by Robbie Baxter who has spent almost her whole career around subscription businesses and focused on customer experience. She recently released a book, The Forever Transaction , which you should go buy! -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by J...

In a weekly segment we've asked Kristi Faltorusso , VP of Customer Success at IntelliShift , to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and J...

We're fortunate to bring you a panel discussion by our friend and champion, Matt Myszkowski. He is joined by 3 leading Customer Success professionals to discuss the impact of Black Lives Matter on the working world, and the CS industry we all love. ---

We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity, and Inclusion. This recorded live virtual panel discussion sees Matt Myszkowski facilitate a discussion with a number of CS and Diversity & Inclusion professionals, including a number of questions posed by the audience. -- If you want to join the discussion with thousands of other customer s...