FWRD: An EasyCare Podcast

100. FWRD- Mastering the Ops: Ron Overs on Fixed Operations Excellence and Sales Synergy 18.06.2025 35:13 ↓

In this episode of the FWRD Podcast , hosts Corey Smith and Erick Jauregui welcome Ron Overs, Publisher of Fixed Ops Magazine , for a dynamic conversation about the evolving world of fixed operations — and how smart collaboration across departments is key to long-term success. With over 20 years in the industry, Ron shares powerful insights on: How AI is enhancing efficiency in service and BDC dep...

99. FWRD-Dealer Strategy with Brooke Furniss: Optimizing Ops & Sales 18.06.2025 34:49 ↓

In this episode of FWRD , hosts Corey Smith and Erick Jauregui sit down with Brooke C. Furniss —founder of BZ Consultants Group and host of Facts Not Feelings —to explore modern dealer strategy from the inside out. The conversation dives into how service departments play a vital role in long-term customer retention, and why aligning sales and service budgets is crucial for dealership success. Broo...

98. FWRD - BDC Success, Fixed Ops Focus & Driving Customer Engagement with Shawn Armorer 05.05.2025 43:12 ↓

In this episode of FWRD , hosts Corey Smith and Erick Jauregui sit down with Shawn Armorer , a BDC consultant with over 24 years of automotive experience—from his early days as a car washer to his leadership in business development. The conversation covers key strategies for boosting fixed ops performance , adopting new technologies like video in service departments, and improving BDC practices to...

97. FWRD - Fixing the Fixed Ops Talent Crisis with Robert Migliaccio 05.05.2025 38:37 ↓

In this episode, hosts Corey Smith and Erick Jauregui sit down with Robert Migliaccio of Valley CMA to discuss one of the automotive industry’s biggest challenges: the fixed ops talent crisis. With over 25 years of experience and oversight of multiple CMA Value stores, Robert shares hard-earned wisdom and forward-thinking strategies for redefining the service advisor role, retaining top talent, an...