Future Shop Podcast with WSL

In this episode, Wendy Liebmann interviews Andy Murray, CEO of BigQUEST, and Founder and Chair, Customer Centric Leadership Initiative at the University of Arkansas’ Walton College of Business, and formerly head of customer experience at Walmart and ASDA UK. Wendy and Andy discuss: Why being a shopper-centric organization is more important than ever. The role of the physical store in an omni-chann...

In this episode, Wendy Liebmann interviews Greg Farrar, CEO of ECRM , a leading trade organization and provider of business-to-business solutions for retail food service operators, health system buyers, and for the suppliers of consumer packaged goods for general merchandise, food service products, medical supplies, and pharmaceuticals. You’ll learn: How the pandemic changed the relationship betwe...

In the final episode of this 3-part discussion, WSL Strategic Retail’s Wendy Liebmann and Candace Corlett, reflect on how shoppers are moving on having survived the chaos, and how companies must reset fast to accommodate them.  The implications for retail, brands and service companies are now crystal clear:  Retail must restructure (finally) to accommodate new technologies shoppers have quickly ad...

In this episode, Wendy Liebmann and Candace Corlett, WSL Strategic Retail’s managing partners, continue the previous discussion and talk bluntly about the fact that there is no going back.  That longing for the past days of retail – pre-pandemic – is irrelevant and dangerous.  They discuss how retail has not been “a happy place” for shoppers for a long time, that the pandemic merely exacerbated th...

Wendy Liebmann and Candace Corlett, WSL Strategic Retail’s managing partners, discuss key shopper insights from the first six months of the pandemic, surprises and new realities, and how retailers and brands must now move forward. In this first segment of a three-part discussion, they answer the burning question: Will shoppers ever go back to the store? Send us Fan Mail Visit our website for trans...

In this episode, Wendy Liebmann interviews Dr. Gayatri Devi, a nationally recognized neurologist, attending physician at Lenox Hill Hospital/Northwell Health, director of New York Memory and Healthy Aging Services, and author of “A Calm Brain: How to Relax Into a Stress-free, High-powered Life”.   You’ll learn: How the current pandemic has changed not only relationships with families and work but...

In this episode, Wendy Liebmann interviews Matthew Parry , Senior Director II of Customer Experience at Walmart Health & Wellness, about how the largest retailer in the world is disrupting everyday health care.   You’ll learn: Walmart’s strategy to build personal health care solutions – from clinics to the whole store New customer purchasing behaviors inside and outside the store How Covid-19...

In this episode, Wendy Liebmann interviews Craig Dubitsky, the “happy” founder of Hello Products, about how to create brands and retail that shoppers want in these volatile times.  They discuss reinventing established categories, how big companies can move fast, how unleashing internal creativity can transform business culture and how, as e-commerce has grown, retail has become all about “how I go...

In this episode, Helena Foulkes, former CEO of Hudson’s Bay Co (Saks Fifth Avenue), president of CVS Health and current Home Depot board member, talks frankly to Wendy Liebmann about the future of retail, winners and losers, silver linings and how to lead in a crisis. Send us Fan Mail Visit our website for transcripts, links mentioned on this episodes, and video podcasts. Subscribe and rate us wit...

In this episode, Wendy Liebmann, WSL’s CEO & Chief Shopper, interviews Elizabeth Gretkowski, senior consultant at WSL, about The Big Business of WELL.  They discuss how shoppers are responding in this time of heightened anxiety, their underlying mindset, share insights from WSL’s How America Shops® research, and define the long-term implications for retailers and manufacturers.  They tell you...

In this episode, Wendy Liebmann, CEO & Chief Shopper, interviews Candace Corlett, president of WSL, about how companies have been pre-occupied with Amazon. They talk about how the shopper, not Amazon, has been disrupting the retail world. And that Amazon is merely the enabler of what shoppers want. They share highlights from WSL’s latest How America Shops® research and tell you how to reframe...