Frontline Innovators

Andrea Johnson, Senior Manager of Change Management at Sprouts, is passionate about continuous learning and empowering change. She improves customer and employee experiences through human-centered design and technology enablement.  On this episode of Frontline Innovators, Andrea and Justin discuss how change management professionals can help deskless workers understand new changes and how it benef...

Blanca Nieto, Change Management Specialist, joins host Justin Lake on this episode of Frontline Innovators Change Management Leadership series. They discuss keeping up with the rapid pace of technology and how to facilitate these changes for employees with different levels of understanding and comfort.     Takeaways    We grow in community, we don’t grow in isolation. Change is inevitable, but it’...

On this episode of Frontline Innovators Brett Broadrick, Senior Organizational Change Consultant at Cerner Corporation joins host Justin Lake to talk change management!   Change causes a lot of anxiety and frustration. But--just like gravity--we can’t fight it. We can leverage it, and we can know how to work with it, but we know that technology is ultimately going to change frontline workers’ expe...

Scott Kameron, President & COO of EVS, LLC, joins host Eugene Signorini to discuss how impactful having a change management system is when implementing new digital technology. Focusing on the people behind the process is crucial to the success of digital adoption.   Takeaways    “People are struggling with software that was built to accommodate business processes but wasn't built to accommodate pe...

Chris Grubbs, Program Manager at Southwest Airlines, joins host Justin Lake to discuss how to bridge the gap between frontline workers and management. He also discusses how Southwest Airlines have adapted to technological changes and have created successful teams   Takeaways    Engage frontline leaders by getting them to share feedback to bring to management which will in turn lower their frustrat...

Sarah Nicastro, Vice President of Customer Advocacy at IFS, joins host Eugene Signorini to share her insight on technological advances that can affect company operations and business practices.   Takeaways    The pace of change, whether in corporate strategy or technology, is one of the greatest challenges.  “Change is not always easy, it can be very challenging even if it is a good change.” - Sar...

Shari Christofferson, President at Mobile Systems Intelligence by Connect Inc, shares her unique expertise as well as solutions to typical problems seen facing deskless workers.   Christofferson with host Eugene Signorini, discuss new technology and the disconnects between corporate workers and today's frontline workforce and how it can influence workflow.   Takeaways  Both decision-makers and fro...

John Wirthlin, Industry Principal of Manufacturing, Transportation & Logistics at Zebra Technology, shares with host Eugene Signorini that how to empower the frontline workforce is about getting them the most information where they are, in the field. These frontline workers rely on their mobile devices for the most up to date, real time information as possible.    Takeaways  Providing as much real...

Mike Smola, Vice President of Strategic Mobility Team at Panasonic, is a leading advocate for helping frontline workers grasp mobile technology. Mike shares with host Gene Signorini his take on the greatest challenge facing the frontline workers and how it’s changed in a post pandemic world.      Takeaways    The biggest challenge facing frontline workers is enabling the frontline worker to be pro...

On this episode of Frontline Innovators we talk with Daniel Schumacher - the Director of Global IT Applications and Digital Innovations. Daniel talks about how important the wellbeing of the frontline workers is and how to familiarize them with modern, innovative technology.   Daniel Schumacher shares his unique insights gained by putting himself in the shoes of frontline workers to investigate th...

On this episode of Frontline Innovators, Eric McKinney, Enterprise Infrastructure Director at G & J Pepsi-Cola Bottlers, joins host Justin Lake. Together they discuss how important it is to make frontline workers feel heard and to understand the issues they encounter from their perspective.   Eric McKinney shares his valuable experience as he stepped into the shoes of the frontline workforce to ex...

On this episode of Frontline Innovators, we discuss new technology and analytics of today’s desk-less frontline workforce. What is the best technology for your team? How can companies better address the frontline workers’ pain points? Deanna Self, Industry Principal - Supply Chain at Zebra Technologies, shares her experience with frontline workers and addressing pain points through technology impl...

On this episode of Frontline Innovators, Michael Langley, VP of Business Transformation at Pepsi Bottling Ventures, joins host Justin Lake to discuss the challenges of implementing technology that directly impacts the frontline workforce.    Michael brings true awareness, and a sense of empathy as a former driver himself! “Meet them where they are,” Michael says. It’s important to have first hand...

On this episode of Frontline Innovators, we discuss new technology and automation in today’s desk-less frontline workforce. How are these innovations affecting workflow? Are they helping or hurting? What can be done to make application more adaptive for the workers? Jennifer McComas, CTO, Energy and Utilities Industry Squad at IBM, shares her experience with frontline workers and the implementatio...