FlightPlan: Quick Consults

In this episode, we explore what high-functioning veterinary practices do differently, and what consistently sets them apart. Our panel breaks down the systems and behaviors that drive success, from clear operational rhythms and defined accountability to proactive communication, aligned expectations, and shared ownership across the team.  To close, we share simple but powerful habits that struggli...

In this episode of FlightPlan: Quick Consults , we tackle a critical challenge for veterinary practices: overburdened practice managers. Our panel breaks down the avalanche of responsibilities—admin, HR, bookkeeping, inventory, client complaints, and more—that keep managers from truly leading their teams. We explore practical solutions, including delegating tasks, outsourcing, and structuring lead...

In this episode of FlightPlan: Quick Consults , our panel dives into one of the biggest efficiency challenges in veterinary practice: the exam room bottleneck. We tackle a bold question—what tasks really need a vet in the room?! Learn how empowering your staff, clarifying patient care standards, and strategically redesigning exam rooms can make a huge difference in workflow. We also explore the ga...

Veterinary practices are almost always busy...but does the P&L reflect that? In this episode of FlightPlan: Quick Consults , our panel explores the disconnect between how busy a practice feels and what the financials actually show. They discuss common issues like unclear responsibility across teams, inefficient use of technology, high payroll despite feeling understaffed, and rising inventory...

Veterinary practice leaders, are you looking at your numbers often enough to truly lead in real time? In this episode, our panel answers a practical question: Which 5 to 7 KPIs give you the clearest picture of practice health each week? From staff hours per doctor hour and inventory spend to revenue per DVM hour, percent of new clients, average daily revenue, appointment fill rate, COGS, income by...

In this episode of FlightPlan: Quick Consults , a panel featuring the CEO of VetBooks, a CPA, and a veterinary operations leader discusses common sources of inaccuracy in veterinary P&Ls—from misclassified expenses and incorrectly coded services and inventory to using the wrong accounting method. They explain how these issues can quietly undermine decision-making. The conversation also explore...

Veterinary practice owners, welcome back! In Part 2 of " Your Leaders Are Exhausted, and So Are You ," the same panel of practice owners answers a tough question: How do you build accountability without becoming the bottleneck or the bad guy? If everything has to run through you, here is the hard truth discussed in this episode: if you are the bottleneck, you are the problem. This conver...

If you're a veterinary practice owner, this one is for you! In Part 1 of this two-part conversation, three practice owners share an honest look at leadership overload and answer a powerful question: What responsibilities should owners stop carrying themselves? From running staff meetings and handling client complaints to coaching team members and serving as the default Medical Director, many...

In this episode, our panel examines which veterinary staffing benchmarks still provide meaningful insight and which ones may be leading practices in the wrong direction. From labor as a percentage of revenue to client experience metrics and total human cost, they discuss what is still worth measuring and what may no longer deserve center stage. The conversation also focuses on how to better align...

If your veterinary hospital feels nonstop and your team feels drained at the end of the day, this episode is for you. Three panelists explore how practice owners can assess whether they are genuinely overbooked or if hidden inefficiencies are creating unnecessary strain. They discuss what to look at behind the scenes, from performance indicators to the full client experience, and share a few pract...

Difficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run. In this episode of FlightPlan: Quick Consults , Conversations That Count: Leading Through the Hard Talks , our panel explores the employee conversations leaders tend to avoid and how to handle them with clarity and intention. Topics include addressing toxic behavior even when an emp...

In Episode 5 of FlightPlan: Quick Consults , our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to client feedback and team stress signals, we explore the real indicators that phones may be working against you. The conversation also covers how to create better phone...

Great client care starts with great communication. In this episode of FlightPlan: Quick Consults , our panel explores how veterinary teams can build trust while clearly communicating value. Topics include creating buy-in around forward booking , positioning it as a standard of care, and using subtle communication strategies to avoid sounding pushy. The discussion also addresses how to respond when...

What does leadership look like in real life—not just on paper? In this Leadership in Action quick consult, Brenda sits down with Carol Hurst, Brandon Hess, and Josh Vaisman to unpack what it truly takes to lead high-performing teams. From balancing approachability with clear boundaries to using vulnerability and transparency to strengthen trust , this episode dives into the everyday leadership mom...

What does it really mean for a veterinary practice to be healthy ? In this episode of FlightPlan: Quick Consults , we take a closer look at the vital signs of a thriving veterinary practice - the key indicators that go beyond surface-level numbers and reveal what’s actually happening inside the hospital. Our panel explores essential “vital signs” that signal true practice health, sharing multiple...

In this episode of FlightPlan: Quick Consults , host Brenda Tassava Medina , President of Encore Veterinary Consulting , sits down with three experienced veterinary leaders to talk about the early warning signs of burnout, the role culture and systems play in team well-being, and the small, practical changes that can make a big difference. Our guests share how leaders can spot burnout before it br...