F&I Talk Outside the Box

In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP.  To learn more about EFG's compliance services, visit: https://www.efgcompanies.com/services/common-sense-compliance/ To learn more about AFIP, visit: https://afip.com/ If you have a question you would li...

In this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engagement. Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/

In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including: How to sell online Service manager training Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/

In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including: Compliance training Online training options Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/

Listen to EFG trainers Dave Gibbs and Jason Hash have a conversation with Tiffany Bixby from Rohrich Automotive. Tiffany completed EFG's F&I Producer Training in 2020 and has maintained month-over-month increases in her production, making her a Top Performer. Learn how she applied the lessons from class and her keys to success. Learn more about EFG Training: https://www.efgcompanies.com/s...

In our first episode of the 2021 season of F&I Talk Outside the Box, EFG Trainer Dave Gibbs has a candid conversation with Jay Edwards, the Director of Finance for Bob Moore Auto Group out of Oklahoma City, Oklahoma, on how his auto group turned the challenges of conducting business during a pandemic into growth opportunities for the years ahead. Have questions you want to ask our trainers or...

Listen to EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs, discuss the benefits of selling bundled F&I products. Learn how this helps streamline and simplify the F&I process.

Listen to a round-table discussion between EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Managers Jason Hash and Dave Gibbs concerning how to combat fraud in the dealership in 2020. They discuss the challenges of online retailing and how to verify identity when you don't see the customer, along with industry best practices. Learn more about EFG's t...

Have you been in a dealership and seen the F&I process lately with all the extra measures in place for COVID-19? It can be much more daunting to build confidence and put customers at ease from six feet away. But, it can be done! In this podcast, you'll hear from EFG Companies Training Manager, Dave Gibbs and EFG Vice President of Training and Compliance, Steve Roennau on how to build cust...

In this episode, EFG's Vice President of Training and Compliance, Steve Roennau, discusses how to maximize distance selling opportunities in the F&I department with EFG Training Manager, Jason Hash.

Do you know how to effectively use your dealership's complimentary services to benefit the F&I product presentation? Listen to EFG's F&I Talk Outside the Box Podcast to learn how to complimentary offerings benefit your dealership and the consumer. This podcast is brought to you by WALKAWAY from EFG Companies. Give your customers the confidence to buy TODAY with WALKAWAY! Learn mo...

Do you speed through the warranty review or do you take the time to explain what it covers, and more importantly, what the manufacturer's warranty does not cover? Listen to our latest podcast with EFG trainers Jason hash and Dave Gibbs on how the warranty review can be used to set up your F&I product presentation. This podcast is brought to you buy WALKAWAY from EFG! See how you can give...

Listen to EFG's F&I Talk Outside the Box Podcast to learn the benefits of reading your contracts. Knowing the ins and outs of your products can help you tailor your product presentation to the unique needs of the customer sitting in front of you.

Hear from EFG Trainers Jason Hash and Dave Gibbs on how to reduce chargebacks due to refinance or product cancellations. Here's a hint: it all goes back to providing quality customer service in F&I.

Listen to EFG Training Managers, Jason Hash and Dave Gibbs, discuss how to break down the walls between sales and F&I to build better relationships, increase productivity, and ultimately PRU.

Listen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss: The benefits of engaging with customers post-sale How to use the CRM to target opportunities Coordinating ongoing communications

Listen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for protection products. 

Listen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's e-commerce consumers. This episode is brought to you by MVP from EFG Companies. Increase customer retention with the new, customizable MVP pre-paid vehicle maintenance program from EFG. Choose your reimbur...

In this world of technology, we are all afraid of what automation can mean for job security. In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gibbs delve into how to successfully use technology in the F&I office.

Join EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the technology in the vehicle being purchased. Get strategies you can use today to increase product penetration and PRU.

Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation. Understand the difference between open and closed-ended questions. Learn how to gather more information to better connect with the customer. Walk away knowing how to relate the information gathered to your products to bu...

Listen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices.  They review: potential problems the policies dealerships are putting into place that are working best practices

Get a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.