Federal Fridays with ServiceNow (Government)

Finding, recruiting, and retaining the right talent are top challenges for the Army. Listen as Dan Kunze, Mission Account Manager, ServiceNow, and LTC Kristin Saling, Director of the Commanding General's Innovation Cell, U.S. Army Human Resources Command, discuss how a people-first strategy drives recruitment and retention. See omnystudio.com/listener for privacy information.

In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like cust...

The pandemic era of the past two years has highlighted the value of health IT. How have agencies been utilizing IT to improve health care and health care services? During this exclusive edition of Federal Executive Forum, you will learn how top government technology executives are meeting the demands of the evolving IT landscape of health care. See omnystudio.com/listener for privacy information.

Siloed systems, manual processes, risk exposure, evolving ways of working: these are all challenges the IC faces when it comes to its technology. Tune in as ServiceNow thought leader and head of creator workflows, Gregg Aldana, and IC advisory solution consultant, Tyler Robinson, discuss these common challenges, and the future-forward thinking that’s going to help solve them. See omnystudio.com/li...

Having a skilled and capable workforce is essential for mission success. However, attracting, training, and retaining the talent necessary is not easy. In fact, it's getting harder, as increased workloads lead to burnout, falling morale and lower employee engagement scores. What can be done? In this lightning keynote, you will hear from Kevin W. Brooks, Field CTO and Executive Strategist, Defense...

Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session with Robert Brown, Chief Technology Officer at USCIS Office of Information Technology / Management Directorate, Barbara Morton, Deputy Chief Veterans Experience Officer, Department of...

President Biden’s recent DEIA EO calls for the Federal workforce to act as a model for diversity and inclusion for organizations across the country. National Science Foundation’s Javier Inclán, GSA’s Traci DiMartini, and US Government Accountability Office’s Zina Daché Merritt, sit down with Karen Pavlin, Chief Equity and Inclusion Officer at ServiceNow at the Federal Forum to speak on cultivating...

As modernization mandates mount, Federal agencies have big shoes to fill in 2022. Hear Representatives Gerald Connolly, Derek Kilmer, and Jim Langevin address how they plan to support government agencies in executing these mandates, what future modernization efforts need to be achieved, and how to establish a secure and resilient Federal government. See omnystudio.com/listener for privacy informat...

As government leaders envision the future with increased cloud adoption, aging technology, and a higher demand for enabling access to systems via any device especially in this era, they need to ensure their networks and employees stay secure from growing outside threats. In this session, we offer a real-world example of how an agency is modernizing legacy applications and implementing a seamless z...

How can government agencies leverage modern technology to carry out missions of any caliber? Hear from Lt. Gen. Rob Skinner, Director of DISA and Commander of Joint Force Headquarters-Department of Defense Information Network (JFHQ-DODIN), and Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, explore how to stay ahead of adversaries and reduce operational risk due to digita...

To meet the requirements outlined in the President’s Management Agenda, government organizations must strive to strengthen and empower their workforce. But how do they get there? Hear from this panel of IT leaders from Department of State, Department of Defense Education Activity, and ICF, as they discuss how agencies can adopt hyper-automation technologies to transform the services and systems th...

It’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce. Hear from Kevin Haverty, Chief Revenue Officer, ServiceNow as he kicks off ServiceNow Federal Forum 2022. See omnystudio.com/listener for privacy information.

Mike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust. See omnystudio.com/listener for privacy information.

Many Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like these call for rapid development of focused, data-driven metrics and visualizations. The Navy would benefit from a more clearly defined process by which business units can incubat...

Across the DoD, organizations are looking for ways to improve efficiency in all kinds of tasks, from the mundane to the mission critical. Hear from tech leaders about their successes and challenges modernizing how work gets done. Featured Speakers: Dave McDonald, CIO, NCTAMS Frank Hudson, Chief Technology/Data Officer, PACAF Col Peter Chiou, Chief, Integrated Warfighting Network, USAF LTC Woody Ca...

Operational technology supporting Industrial Control Systems challenges traditional operations management teams. To support modernization efforts, operators need visibility into their OT and ICS environments. Having this visibility helps them create upgrade paths of supporting hardware and software. More importantly this data helps them determine when devices have vulnerabilities that increase the...

Every mission, whether operational or business, does not stop being digital at the tactical edge. Hear from Alex Beachy, Navy Account Manager, ServiceNow, and learn how to empower teams on the tactical edge to perform their core and essential mission, business, and personal digital work in connected AND disconnected modes, using the same user interface, on any device.   See omnystudio.com/lis...

Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitme...

Technology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating wo...

Looking at the current state of technology in the IC through the lens of the past, ServiceNow’s Kevin Brooks, Field CTO and Executive Strategist for the DOD at ServiceNow, explores how eliminating silos has been a longtime aspiration of the IC. While progress has been made since the release of a Bush-era report recommending the IC use technology to transform how it works, the silos that rema...

Hear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units. See omnystudio.com/listener for privacy informatio...

Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more. See omnystudio.com/listener for privacy information.

Digital transformation is a critical focus across DoD. Simply implementing modern technology alone is not the answer to building a ready force. The force itself has to be closely considered and involved. Attention must be paid to how end users want and need to interact with systems and the data they hold.    Click here for the video recording: https://www.youtube.com/watch?v=J8t_Qyj_T7o&...

Listen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce.  See omnystudio.com/listene...

The old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that hold troves of valuable data. At the same time, those agencies are looking to (and being asked to) move to a more anticipatory style of service – seeing citizens...