FAST CASUAL - A podcast series by LANDED

n this insightful episode, Paul Tran, Director of Franchising at Hot Palette America, delves into his journey from launching a restaurant with student loan money to becoming a franchise mogul. Paul shares valuable lessons learned from his initial missteps in the restaurant industry and his strategic pivot to franchising, where he's helped numerous brands scale effectively. Through his stories,...

Join Bennett Maxwell, Chairman of Dirty Dough, as he shares the inspiring journey of transforming a humble cookie startup into a thriving franchise. From starting as an investor in a small delivery service to becoming the owner and driving force behind the brand, Bennett discusses how strategic decisions and a clear mission guided Dirty Dough's rapid expansion. Discover how embracing challenge...

Join Deric Rosenbaum, President of Groucho's Deli, as he delves into the transformational journey of a traditional delicatessen adapting to the digital age. From his early days in 1999, partnering with a friend to franchise Groucho's, to mastering the operations and distribution of a growing network, Deric shares how strategic technology integration has been pivotal. Learn how Groucho'...

Dive into an engaging conversation with Felix Bendersky, a seasoned expert in the hospitality industry, as he unpacks the complexities of Miami's restaurant market. From the impact of COVID-19 on the influx of major restaurant groups to the regulatory hurdles like grease traps and permit delays, Bendersky shares insights into the factors shaping Miami's hospitality sector. The discussion r...

In this engaging episode, Dr. Kelly Makino, Vice President of People & Culture at The Wurzak Hotel Group, delves into the nuanced interplay between leadership and organizational culture within the hospitality industry. With a rich background in counseling and a doctorate in leadership development, Dr. Makino emphasizes the critical role of emotional intelligence and relationship management in...

In this episode, Rob Meng, CEO of Faster Lines, shares his expertise on effectively managing customer queues to boost business efficiency and revenue. He explores advanced data analysis techniques that track and minimize wait times, enhancing customer satisfaction and service delivery. Rob discusses his company's role in various industries, from car washes to international markets, and how lev...

Dive into a compelling journey with James Cammilleri, CEO of JSC Management Group LLC, as he unfolds the evolution of his company through a people-first leadership approach. From his early days as a Burger King franchisee to managing 70 locations across four states, James highlights the transformative power of putting people at the heart of business strategies. His narrative not only charts a sign...

In this enlightening podcast episode, Lauren Fernandez, CEO and Founder of Full Course, delves into the transformative strategies reshaping the restaurant industry. With a rich background as an attorney specializing in product commercialization and a seasoned restaurant operator, Lauren offers a unique perspective on nurturing early-stage restaurant brands. She discusses the significant challenges...

Join Toby Ramirez-Johnson, Corporate Director of Human Resources at Omni Hotels & Resorts, as she delves into the evolving challenges and innovations in hospitality HR. From addressing mental health to enhancing employee engagement, Toby shares insights on adapting HR strategies post-pandemic to meet the changing needs of the workforce. This episode explores how maintaining a focus on human el...

In this engaging podcast episode, Michael McFall, Co-CEO of Biggby Coffee, delves into his journey from launching Biggby Coffee in 1995 to steering it towards a future-focused, sustainable model. McFall underscores the importance of balancing personal life with professional ambitions, advocating for a leadership style that emphasizes human connection, trust, and the empowerment of individuals. He...

Join us for an engaging session with Steve Weigel, Chief Operating Officer of Goodberry's Creamery, as he shares insights from his rich career journey and the forward path of Goodberry's. Steve's story spans from his early days at Walt Disney World to pivotal roles at Red Lobster, Smashburger, and leading the transformation of iconic brands. Now at Goodberry's, a gem in Raleigh kno...

Dive deep into the franchise development world with Mike Larue, Vice President of Franchise Development at Angry Chickz, as he shares the journey of scaling a fast-casual Nashville hot chicken concept amidst the bustling food industry. This enlightening conversation reveals the intricacies of responsible franchising, the importance of building a solid supply chain, and the critical role of cultura...

In this enlightening episode, we delve into the evolving landscape of hospitality leadership, highlighting the crucial role of human resources, training, and operations in crafting successful businesses. Stacey Oliver-Knappe, a seasoned consultant with a rich background in HR and staff development, shares her unique insights on the importance of a candidate-friendly recruitment process as the firs...

Dive into an engaging conversation with Adam Golomb, CEO of Primanti Bros., a 91-year-old restaurant chain celebrated for its iconic sandwiches. This episode explores the transformative journey of Primanti Bros., from its historical roots to its dynamic growth and adaptation in the face of challenges such as the pandemic. Discover how rapid decision-making, digital advancements, and strategic menu...

In this insightful discussion, Kara Ramirez, Vice President of Operations at Diversified Restaurant Group, delves into the evolving landscape of the fast casual dining sector. She highlights the importance of valuing customers' time and the industry's shift towards quick, efficient service models. Ramirez discusses the challenges and strategies for managing a successful restaurant in today...

Dive into a comprehensive discussion with Eric Gabrynowicz, the SVP of Culinary and Beverage at Tupelo Honey, as he sheds light on the significant shifts within the restaurant industry post-COVID. Gabrynowicz, a four-time James Beard semi-finalist with a rich background from dishwasher to executive chef, explores the transformation of Tupelo Honey into a 22-location strong, upscale casual dining e...

Ethan Albrecht-Carrie, the VP of Growth and Development at Lime Fresh Mexican Grill, shares the brand's transformative journey from its inception to becoming a contemporary force in the fast-casual dining sector. This episode delves into the challenges and successes encountered in reinvigorating a 20-year-old brand, emphasizing the critical role of innovation, culture, and intentional change....

Dive into the world of hospitality with Tea Popaja, Director of Operations at Prime Vacations, as she unravels the complexities of managing a vast operation on Anna Maria Island, Florida. From overseeing 1400+ rental properties to ensuring top-notch guest experiences, Tea shares her insights on leveraging technology, data, and the irreplaceable human touch to deliver unparalleled service. Discover...

Join us as Kyle Cano, Director of Training for McDonald's, shares invaluable insights into how the iconic brand continually adapts its training and development to meet the challenges of technological evolution and a diverse workforce. In this episode, Kyle takes us behind the scenes of McDonald's commitment to excellence, from leveraging AI and digital platforms to enhance customer service...

In this enlightening episode, Lisa Lombardo, President of ARK Holdings Group, unveils the strategic journey and cultural ethos behind the rapid growth and success of ARK Hospitality and ARK Development. Lombardo delves into how intentional culture, defined values, and genuine engagement have propelled ARK from a regional concept to a national presence, managing over 5,000 rooms in just under a yea...

Join us as we dive deep into the heart of Romeo's Pizza with Thomas Fiala, the Director of Operations, who has dedicated over 32 years to the pizza industry. In this engaging conversation, Fiala reveals the strategies and philosophies that have propelled Romeo's Pizza to success across multiple states, including Ohio, the Carolinas, and Florida. He shares his journey from starting as a piz...

Join us as David Miller, COO of Pink Taco, unveils the blueprint for rejuvenating and scaling an iconic brand amidst the challenges of the modern restaurant scene. From his beginnings at a young age in the hospitality industry to spearheading the operations of renowned restaurant chains, David shares a compelling narrative of leadership and innovation. This episode delves into Pink Taco's stra...

Featuring Jeff Kennedy, founder of Moe's Original BBQ, this discussion explores the transformative world of hospitality, focusing on building successful cultures, adapting to post-COVID landscapes, and maintaining customer engagement in challenging environments. It unveils how innovation and resilience can elevate simple concepts to remarkable successes, offering invaluable insights for those...

As we navigate the intricate landscape of the bakery and food retail industry, traditional business models often fall short in addressing the dynamic challenges and opportunities this sector presents. Join us for an enlightening conversation with Michael Zaro, a fourth-generation owner-operator of Zaro's Family Bakery, as we delve into the innovative approaches that are reshaping the way famil...

In this episode, we engage with Craig Dunaway, Chief Operating Officer of Penn Station East Coast Subs, to explore the strategic nuances of QSR leadership. With over 24 years in the sector, Craig brings a wealth of knowledge, particularly in managing a successful franchise network. The discussion revolves around the importance of detailed financial management, operational efficiency, and adaptabil...