Gary David

Experience by Design

Business EN ↓ 181 episodes

This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social...

Author

Gary David

Episodes

Axel Seemann and Shared Experiences 10.12.2019 1:06:10

Professor of Philosophy Axel Seemann has long been interested in how people create a common understanding of social spaces and experiences. In his recent book, The Shared World , Axel explores these topics, arguing that it is our ability to communicate about our experiences that gives us the ability to share them since on their own they will always be unique. This raises questions regarding how we...

PJ Mann and Puzzlescapes Escape Room 04.12.2019 1:06:19

A 2019 article in The Economist proclaimed that “The escape-room games industry is booming”, Today there are over 2,300 in the US, and probably more than 10,000 around the world. But why are they so popular? Ultimately, escape rooms sell an experience. Not only is it an escape from a room, but from reality as well in this totally immersive experience. This is a team sport, with some teams precisel...

Diane Magers and the Evolution of Customer Experience 27.11.2019 55:07

Diane Magers has a long career in customer experience. From humble beginnings in a basement business to the Interim CEO of the CXPA, and now her own company Experience Catalysts, Diane discusses what drew her to customer experience in the first place. Always fascinated with human behavior, Diane applied her clinical psychology degree to understand what customers want, and what employees need to de...

Fan Experience with Aran Rush (Golden 1 Center, Sacramento Kings) 20.11.2019 38:34

Aran and Gary go way back to 1989 when Aran was pledge for Sigma Pi fraternity (Delta Alpha, Central Michigan). Reunited by LinkedIn, Gary, Aran, and Adam talk about how Aran approaches the fan experience as VP of Arena Operations at the Golden 1 Center in Sacramento. From farm to table meals, bourbon tastings, Spotify playlists, and bathroom stalls inspired by New York parking lots, Aran takes us...

Elizabeth Rosenzweig and World Usability Day 13.11.2019 59:45

World Usability Day is happening on November 14, 2019, and we in large part have Elizabeth Rosenzweig to thank for it. Listen to Elizabeth describe her journey from taking pictures in Vermont and a rejection from RISD and to the MIT Media Lab. We also talk about the relationship between user experience and customer experience, who stands supreme in that arrangement. Finally, hear us discuss about...

Episode 1 - The Customer Isn't Always Right 02.08.2018 26:50

Welcome to Experience by Design Podcast! This is a new series of conversations and reflections on the emergent and exciting field of Experience Design as it relates to business, culture, customers, digital and technological worlds. In this episode hosts Adam Gamwell and Gary David explore the age old adage that "The Customer is Always Right" and find out that, in fact, this isn't always...