Excellence In Healthcare Podcast

Send us Fan Mail Lauren Cooper is the associate director of performance improvement at Wake Forest Baptist Health in Winton-Salem, NC.In this role, she leads a team of 6 six sigma green belts and black belts who lead system-wide quality improvement projects, train associates in quality improvement tools, and partner with their patient safety team to analyze and improve systems after serious safety...

Send us Fan Mail Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm...

Send us Fan Mail Andrew S. Gallan, Ph. D. is an Assistant Professor of Marketing and Director, Center for Services Marketing & Management, at the College of Business at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data ana...

Send us Fan Mail Valerie Boelman is the Assistant Vice President of Process Improvement and Engineering at UnityPoint Health – Des Moines. Her responsibilities include managing a diverse team of clinicians, engineers, and business professionals to improve the effectiveness and efficiency of processes across a three-hospital system. She began as a Process Improvement Coordinator and transitioned to...

Send us Fan Mail Dr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical kn...

Send us Fan Mail Amelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equip...

Send us Fan Mail Here in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and servi...

Send us Fan Mail Here in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must f...

Send us Fan Mail Here in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and hel...

Send us Fan Mail As a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest boo...

Send us Fan Mail Here in episode #79,  Gary starts our show with a leadership mindset set reminding us that every team member is valuable; He walks us through his career path going from a possible career in politics, then into healthcare, and even taking the stage as a TedX speaker; Gary shares his dark moment story centered on his internal conflicts while managing a team member out of the organiz...

Send us Fan Mail Here in Episode #78 Sarah starts our show with a Deming classic, reminding us that a bad process will always beat a good person; Sarah takes us through her career journey moving from the lab and into her current quality improvement role; and gives us an impromptu podcast tour of South Dakota; Sarah shares a moment of failure connected with her earliest improvement project; She wal...

Send us Fan Mail Here in Episode #77 Beth starts our show with the mindset reminding us that every team member is a leader; Beth walks us through her unconventional career journey, going from healthcare sales and leadership, and into the world entrepreneurship as a successful executive coach and change management expert; Beth shares her best advice, encouraging us to buy the ticket and take the ri...

Send us Fan Mail Here in episode #76 Dr. Joe starts our show with a leadership quote that simultaneously defines and redefines what it means to be a leader; Dr Joe digs in and gives several great pointers around launching a career in professional speaking; He shares with us a dark moment story that teaches us not to bite off more than we can chew; Dr. Joe tells us why every aspiring leader needs t...

Send us Fan Mail Here in episode #75 TK starts our show with a leadership mindset around leaving a legacy; TK walks us through her impressive healthcare career, and doubles down on her legacy mindset with sharing stories from her interactions with the late Mr. Bernard Tyson and the impact of his legacy on her career; TK shares with us a dark moment story connected with always being prepared; She t...

Send us Fan Mail Here in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formall...

Send us Fan Mail Here in episode #73, Chris starts our show with a great mindset around doing good and sharing the credit; Chris humbly walks us through his career path and highlights a day in the life of a Chief Data and Analytics Officer; Chris shares with us a moment of failure connected with owning your mistakes, but also in being permitted to make mistakes; Chris teaches us how asking for hel...

Send us Fan Mail Here in Episode #72, Katie starts our show by encouraging us to make change happen; Katie walks us through her impressive career in healthcare operations management and highlights a day in the life working as a quality person in the lab setting; She shares her best moment of failure connected with making a career transition and conquering the first 90 days; Katie highlights how sh...

Send us Fan Mail Here in episode #71, Fred starts our show with a leadership mindset centered around giving value; Fred is a fellow entrepreneur that walks us through his impressive path as a physician recruiting and professional development; He gives us an overview of the physician recruitment process, as well as the major takeaway around developing as an expert; After a small mix up around our s...

Send us Fan Mail Here in episode #70 Tim starts our show with a leadership mindset to seek out team members that are smarter than ourselves; Tim walks us through his impressive background in healthcare compliance and the path that lead him to be the CEO of new opportunities; Tim shares with us several strategies that he is using in his new opportunity search efforts; He highlights a career failure...

Send us Fan Mail Here in Episode #69 Deneen starts our show with a classic quote from John Quincy Adams; Deneen walks us through her incredible career path and tells us what the day in the life of a VP of Pop Health & Clinical Improvement looks like; Deneen shares a dark moment reflection centered around exploring new opportunities and ultimately what it takes to move forward in both our profe...

Send us Fan Mail Here in Episode #68 Lisa starts our show with a great mindset around servant leadership; She walks up through her career path and a day in the life, as a quality leader in the long term acute care setting; Lisa shares a career failure, turned learning moment connected with leading her team through the journey for achieving their national quality award; Lisa outlines how she connec...

Send us Fan Mail Here in episode #67, Jason starts our show encouraging us to stay focused on the road ahead; Jason shares how his wife’s personal healthcare experience influenced his leadership journey; He underscores the opportunities and outlook of telemedicine market; Jason shares his biggest moment of failure, and how mentors and emotional intelligence helped pull him through; He highlights h...

Send us Fan Mail Here in Episode #66b Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us w...

Send us Fan Mail Here in Episode #66 Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us wh...