Evolved Radio

Welcome to the Evolved Radio Podcast, In today's episode, I'm joined by industry expert Gerwai Todd CEO of Timezest and Pia. We delve into the transformative role of AI technology in ticket management, highlighting its ability to automate and streamline service desk operations. We chat about the role of dispatcher and how it can be done in different ways in MSPs. We also discuss how AI and RPA too...

Welcome to another episode of Evolved Radio Podcast! Today we have an insightful discussion lined up with cybersecurity expert Wes Spencer. We explore the critical need for governance and how cyber insurance is a catalyst for improved security practices in small businesses. We also touch on the hype cycle in the cybersecurity industry and the need to move beyond a tool-centric focus. We also discu...

In today's episode, my guest Steve Copeland and I are talking about a bunch of nerdy tech stuff, but also some serious business opportunities. We're covering 5G technology and how your MSP could potentially leverage the technology for a differentiated service offering. We chat about the AI and it's impact on the technology space and especially data privacy. We also chat about the cloud and why som...

Today I'm speaking with Kory Kogan VP of content development at Franklin Covey. Kory and I dive deep into the world of project management. Kory shares invaluable insights on the practical skill of managing projects, whether they're official or unofficial. We'll explore how breaking down tasks and setting specific deadlines can reduce risks. The discussion extends to the attributes of successful un...

Welcome to another exciting episode of the Evolved Radio Podcast! In today's episode I chat with industry veteran Rob Rae CVP @ Pax8. Together, we explore the dynamics of technology conferences, from choosing locations and handling logistics to balancing networking opportunities amidst distractions. Rob shares insights from his experience running the PAX8 Beyond event and delves into the impact of...

Welcome to Evolved Radio Podcast. Join us as Matt Linn , the COO of Thread , shares insights from his journey from account management to spearheading innovative chat solutions in the MSP space with Thread. We'll explore the dynamic integration of internal ticketing systems with platforms like Microsoft Teams, address the real-time benefits of chats for triggering workflows, and consider the pressi...

Welcome back to the Evolved Radio Podcast. Today's episode features Dr. Heather Denniston, a former chiropractor turned wellness specialist who's here to share her insights into maintaining energy and focus during our workday—especially for those of us in the high-stress technology sector. We dive into practical strategies for overcoming the infamous afternoon slump, as Heather recommends simple r...

Today, we welcome Joel Abramson , managing partner at TopDown. In this episode, we will explore the ever-relevant topic of maximizing productivity in an increasingly remote and digital work environment. Joel shares his insights on the challenges that businesses face, such as the distractions of technology and the need for better tools to monitor productivity. Together, we delve into Produce 8 , an...

Welcome back to Evolved Radio Podcast, today we are diving into the groundbreaking revolutionary world of the AI. My guest today is, Jimmy Hatzell, a man who's not just fascinated by the capabilities of AI but also turned that fascination into a MSP focused AI startup. Together, we're going to explore the ins and outs of AI in the world of Managed Service Providers. Jimmy and I reflect on how far...

Joining us today is Michael Nelson , the co-founder of Scaled and owner of TLC Tech , an MSP in California. Michael's journey began with skepticism towards remote work, but through revolutionary changes and an open mind, he's since embraced a mainly remote workforce, reaping benefits in productivity, profitability, and employee happiness. In this episode, we'll uncover the transformative impact of...

Welcome to another episode of the Evolved Radio Podcast! In today's episode, I'm joined by Mike Psenka, CEO and Founder of Moovila, to delve into the world of project management, particularly in the MSP (Managed Service Provider) space. If you've ever wondered why projects just can't seem to get delivered on time and how you could make your project delivery process better, you're gonna love this o...

In this episode, I'm joined by my long-time friend and marketing expert, Matt Rouse , co-founder of Hook SEO and author of " Will AI take my job? " Together, we delve into the world of small and medium-sized business (SMB) marketing and explore the fascinating role that artificial intelligence plays in this domain. From their personal experiences in the industry to the essential strategies and tac...

Welcome back to another episode of Evolved Radio Podcast! In today's episode, Todd is joined by Jake Gregorich , VP of Growth for Lyra Technology Group , to discuss some fascinating topics related to the challenges and strategies involved in exiting a business. Together, they dive into the concept of the "Death Valley" in the 1 to 5 Million range, where businesses face difficulties due to lack of...

Today on the podcast, I'm joined by Lucas Acosta , CEO of Foojee . Foojee is an MSP that focuses on supporting Mac environments. As a long-time Apple fanatic, I'm always interested in people working in the Apple ecosystem. Lucas and I discussed how supporting Mac environments is like supporting a stable Windows environment. This provides more opportunities to provide value to the customer. We talk...

When I started the Evolved Radio podcast years ago, I intentionally made the episode format three digits. "001" I knew this was something I wasn't going to give up on after six episodes, which is the average number of episodes that new podcasts do before being abandoned. The podcast has evolved. I've focused more heavily on my target market of MSPs and IT service providers, but I still like to thr...

On this episode of Evolved Radio Podcast, I'm speaking with Orrin Klopper , CEO of Netsurit , a veteran of the IT industry since 1997. Orrin shares his journey from high school to becoming a leading figure in the field. But it's not just Orrin's personal story that we explore in this episode. We also discuss the current state of the managed service provider (MSP) industry. Orrin sheds light on the...

Today on the Evolved Radio Podcast, I'm joined by Brian Hoppe . Brian built, grew, and ran his MSP. He then went on to be acquired. In our conversation, Brian and I discuss the journey of his MSP life. We talk about his early growth through acquisitions, his thoughts on playing to a niche, some great lessons learned, like faking it till you make it, and how peer groups and mentors impacted him. Th...

Today I'm joined by Phil Edgell of Edge Consulting. Phil and I met early in our tech careers and went on a similar journey in an explosive growth phase at the company we worked at. Phil's experience is extremely wide-ranging, from starting as a tech to leading a world-class IT company and building the sale channel for several high-growth SaaS companies like Hootsuite and Revenue.io. In this episod...

Today on the Evolved Radio Podcast I'm chatting with Alex Dow, Chief Innovation Officer and co-founder of Mirai security . Alex is an old friend and someone I deeply respect for his experience and knowledge of cybersecurity. He's worked in the federal security space, securing the Olympics, and now runs a fast-growing security consulting firm in Vancouver. Alex is also returning guest on the podcas...

Today on the podcast I'm speaking with Colin Knox CEO and co-founder of Gradient MSP . Colin is an MSP channel veteran. He built and sold his MSP, and created Passportal, which he sold to Solarwinds. Now Colin is back at it with Gradient. Colin and I get real on the composition of the MSP market not being what a lot of people would seem to understand. How that influences the vendors and marketers...

Today on the Evolved Radio Podcast, I'm chatting with Shane Mishler from SD Tech. Shane and I discuss the power of partnership. The lessons he's learned in running an IT business with his business partner. We chat about the pros and cons of having a business partner. I explore how Shane and his partner share the responsibilities of the business and ensure effective communication between them. We a...

Today on the Evolved Radio Podcast I'm joined by Matt Call, Assistant Professor of Management at Mays school of business @ Texas A&M. Matt's research seeks to understand how organizations can create and capture value from their workforce, with a particular interest in star employees. His work has been featured in Wall Street Journal and numerous academic journals. We chat about identifying hig...

Today on the podcast I'm joined by Alastair Woolcock, CSO with Revenue.io . Alastair has had an incredible career in technology sales, strategy, and industry analysis. Today Alastair is rolling those skills together to help build a sales enablement platform with Revenue.io . It's a very cool technology that we touch on at the end of the interview. Alastair shares his thoughts and experience on the...

Today on the Evolved Radio Podcast I'm joined by Emily Glass , CEO of Syncro . Emily and I chat about the future of the PSA and RMM in the MSP industry. How emerging MSPs needs differ from large MSPs and how Synchro is developed to support that community. We also talk about running an all-remote company, the importance of mental health in the remote age, and a great discussion about how values hel...

Hey, welcome to a special episode of the Evolved Radio Podcast. The episode today is a little something different. You may have seen me and some podcast friends promoting the MSP podcast crossover event. You have the chance to win $1000 cash. You just need to post on social media with the hashtag #MSPPodCastCrossover. That will enter you in the draw if you post within 24 hours of us posting this e...