Everything AI

Agentic AI , a form of artificial intelligence capable of autonomous action and decision-making, is poised to significantly reshape the  healthcare industry . This podcast highlights how Agentic AI can  enhance diagnostic accuracy , personalise treatment plans, and streamline administrative tasks, ultimately leading to  improved patient outcomes  and reduced costs. Furthermore, it discusses the po...

Agentic AI: Transforming B2B Ecosystems in Key Industries  This podcast explores the burgeoning field of  agentic artificial intelligence  (AgenticAI) and its transformative impact on  business-to-business (B2B) ecosystems , particularly within pharmaceuticals, industrial manufacturing, chemicals, and oil & gas. It highlights the projected  substantial growth  of this market and contrasts agen...

This podcast examines the challenges and strategies for deriving return on investment (ROI) from generative AI (GenAI) investments. It then highlights the significant economic potential of GenAI, citing projections of trillions of dollars inadded value, while also cautioning that enthusiasm currently outpaces understanding. The podcast then delves deeper into specific challenges in measuring GenAI...

This podcast examines the progression of artificial intelligence (AI) from its current narrow applications (ANI) to the theoretical realms of Artificial General Intelligence (AGI) and Artificial Superintelligence (ASI).  It defines AGI as AI mirroring human cognitive abilities and ASI as AI surpassing human intelligence in every aspect.  It further explores the potential benefits of AGI and ASI, i...

The era of autonomous, AI-driven commerce is here. The question isn’t whether AI will redefine eCommerce—it already has. The real challenge is: Are you ready to embrace it? This podcast explores the rise of "Agentic Commerce" and its potential to transform the eCommerce landscape. Section 1: How Agentic AI is transforming the eCommerceLandscape - Highlights significant investments in Agentic AI by...

This podcast introduces the concept of digital twins and their growing importance in eCommerce and retail. They define digital twins as virtual representations of physical products, customers, or operational processes, and highlight their capacity to simulate behaviours and improve decision-making.  Applications span personalised shopping experiences through interactive product visualisation, enha...

Agentic AI , unlike traditional AI, operates autonomously, making decisions and acting independently within defined parameters. The podcast covers: What is Agentic AI  Differences between Agentic AI  with  Generative AI Several real-world applications across diverse sectors, including telecoms, insurance, and pharmaceuticals, are detailed, showcasing its potential to improve customer experience, a...

The podcast outlines a modern approach to omnichannel customer loyalty programs.   It emphasizes shifting from transactional loyalty based on rewards to cultivating deeper, emotional connections with customers . The approach uses a layered technological architecture, incorporating AI and machine learning, to  personalize customer experiences across all touchpoints (online, in-store, mobile) . This...

This podcast on Digital Transformation Priorities for 2025 outlines key digital transformation priorities for CIOs in 2025.   A shift in focus from rapid AI adoption to a more measured approach , prioritising employee AI readiness, robust data governance, and comprehensive security training is happening.   It furthers identifies key areas for increased investment , including upskilling initiatives...

Nishith Srivastava's report explores the significant hurdles preventing widespread adoption of AI-driven hyper-personalised customer experiences.   Key challenges  highlighted include data privacy concerns limiting data collection, data silos hindering insightful analysis, high implementation costs, consumer scepticism towards AI, and the rapid evolution of customer preferences outpacing algorithm...

Agentic AI - Predictive Personas: Holy Combo of Data, Machine Learning, Predictive Analytics and AI The article explores #PredictivePersonas ," a marketing technique using #data , #machinelearning , and #AI to anticipate customer behaviour and preferences. It details how top companies like Netflix and Spotify utilise this approach, providing case studies across various sectors demonstrating how bu...

This podcast explores the application of artificial intelligence (AI) and generative AI (GenAI) to enhance omnichannel customer experience (CX). It details several use cases, ranging from personalised content creation and predictive customer support to in-store analytics and campaign optimisation. It assesses the current adoption and demand for these AI-driven solutions, categorising them by their...

Creating exceptional omnichannel consumer experiences often necessitates brands to adopt a data-driven approach to their digital transformation initiatives. Each component of their IT ecosystem, from establishing a foundation with data platforms to effectively integrating data and analytics across all components, plays a crucial role. By ensuring strong data & analytics connections among these...

In today’s hyper-connected world, brands are laser-focused on creating memorable Consumer Experience (CX) journeys. By employing omnichannel strategies, they aim to provide seamless experiences across every touchpoint, using data-driven approaches and advanced marketing technologies. However, to truly transform into a preferred brand and foster long-term relationships, businesses must evolve beyon...

Nishith Srivastava , Vice President of Continental Europe at Tech Mahindra , approach of ‘looking inside the box’ signifies a paradigm shift—a shift towards innovation rooted in practicality and customer-centricity, redefining the way businesses perceive and embrace innovation in the digital age. In a dynamic landscape defined by rapid technological advancements, Tech Mahindra stands at the forefr...

With McKinsey’s projection that Generative AI (GenAI) could contribute up to $4.4 trillion in global annual productivity, it’s clear that the technology will have transformative effects across industries. Notably, Sales and Marketing, which McKinsey estimates will contribute a significant portion of that value, stand to benefit from GenAI in numerous ways. As marketers face rising customer expecta...

The podcast provides guidance on migrating to a composable commerce platform, focusing on multi-region rollouts. It breaks down the migration process into several key steps, including evaluating the existing landscape, adopting a modular strategy, and addressing potential bottlenecks. The podcast also offers recommendations for different commerce platforms (e.g. Adobe, SAP, Salesforce, VTex, Spryk...

Retail companies are struggling to manage their IT costs and derive maximum operational efficiency as outlook for consumer spending remains uncertain. Interestingly, with latest innovations, technology advancements and continuous endeavour for enhancing customer experience, retail companies across the globe are looking for vendors who can not only do implementations or provide ongoing support and...