Matthew Whitaker and Spencer Sutton
Evernest Property Management Show
If you're a property manager looking to scale your business beyond 300, 500, or even 1,000 doors, you've come to the right place. You might be asking - Is it worth it? How do I do it? Where do I find the money? What about the people? Trust us, we've made every mistake you can think of...then we made some up. Listen in as we describe what worked and what didn't on our journey from 300 to 3,000 houses.
Author
Matthew Whitaker and Spencer Sutton
Category
Podcast website
Latest episode
Jun 29, 2026
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Episodes
Episode 38: What We've Learned From Buying 17 Property Management Companies 10.01.2022 38:24
In 2012, we made our first bolt-on acquisition in Birmingham, AL. As of today, we've closed on acquiring 17 new property management companies across multiple markets. In this episode you'll learn… New market vs bolt-on acquisitions When to move your business into a new market What a successful acquisition looks like What happens when deals go sideways The moment you know an acquisition is going to...
Episode 37: Five Lessons to a Better Company Offsite Meeting 20.12.2021 28:52
Matthew and Spencer discuss the five things they wish they did differently with the annual Evernest offsite meeting. Here are their 5 lessons learned: Celebrate the wins Have someone do the planning Hire a facilitator Manage your time efficiently Together is better Tune in to get an in-depth look at each! 🎧 =================================== Do you own a property management company? Do you think...
Episode 36: Behind the Scenes of Our Mastermind 29.11.2021 41:07
Matthew and Spencer welcome five property management leaders to discuss their mastermind group. Tim, Duke, Vincent, Michael, and Matthew all met at a NARPM conference. They were all experiencing growing pains with COVID-19 and managing in a very active buyer's market. In this episode, you'll hear how Matthew and the rest: Structure their mastermind Build a culture based on honest feedback and advi...
Episode 35: Developing People Through Our 25K Club 15.11.2021 25:53
7 years ago, we started our "25K club". In it, we focus on developing leaders across the company. If we want to meet our BIG goal of 25,000 properties, we must invest in our people to get there. Matthew and Spencer outline what this meeting originally looked like as well as the mistakes they learned along the way. This meeting is now a vital part of our company and something our team members are e...
Episode 34: 5 of Our Biggest Property Management Mistakes 25.10.2021 37:16
Matthew and Spencer share the top five mistakes they wish they could take back while growing their property management company. Listen to find out why you should NEVER: Hire & Promote people out of urgency Keep a bad hire too long Over automate processes Repeat the same mistakes over and over again Run out of money ---------------------- Do you own a property management company? Do you think it wo...
Episode 33: How to Train New Hires As You Scale Your Property Management Business 27.09.2021 33:46
Our hiring goal is to grow from 120 to 500 team members to reach 25,000 doors. How will we achieve this? By hiring the right people, creating a killer scrum for new hires, and focusing on improving our culture. In this episode, Matthew and Spencer discuss how scaling your company will change the way you train and create processes. Through the past year with COVID-19, our team has transitioned from...
Episode 32: Building an Elite Company with Vision, Values & People 13.09.2021 41:22
If you've ever had a big, audacious goal, you know you need great people to achieve it. As a business owner and entrepreneur, it takes surrounding yourself with winners wanting to create something special. In this episode, Matthew and Spencer welcome Tra Griffin, COO at Evernest, and Gray Hall, Director of Brokerage at Evernest, to discuss their buy-in to the vision of gaining 25,000 properties by...
Episode 31: How To Know When It's Time To Make a Big Hire 30.08.2021 26:05
It's easy to hire role players for your property management company. But the larger you want to grow and the faster you want to go, you'll need to consider hiring A+ talent. In this episode, we look back at the past 13 years and Matthew will shed some light on how we determined the best time to make the big hires needed to scale. ----------------- Connect with Matt and Spencer at Evernest: Evernes...
Episode 30: 3 Personal Characteristics Needed to Scale Your PM Business 05.07.2021 23:24
Once 25,000 properties became our BHAG, Matthew knew there was a lot of professional growth needed to hit that target. Listen in as he breaks down the three most important qualities of the property management entrepreneur who is looking to scale their business beyond the average size. And these qualities are not just to be found in the owner(s)…they apply to the entire team as you scale. ---------...
Episode 29: Our Leasing Process - From Dumpster Fire to Well Oiled Machine 21.06.2021 40:38
When you're growing your management company, some things need to be automated in order to scale. And this is exactly what we attempted to do in our leasing department - automate every aspect of the process to handle the volume. In this episode, we sit down with Jacob West who spearheaded our efforts to move from automation to customization of our leasing team…all the while handling around 1,400 ap...
Episode 28: From Virtual Assistants to Remote Team Members 31.05.2021 33:08
In this episode, Matthew and Spencer interview Frank Munoz, a long time remote worker at Evernest. We discuss best practices, common mistakes, and the story behind how we made the big decision to hire remote workers in the first place. ----------------- Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Guest: Frank Munoz of Evernest Email the Show: pod...
Episode 27: Owner Onboarding - Never Lose Another Customer Again 17.05.2021 23:53
As our company began scaling, we ran into some issues moving new clients successfully from sales to fully onboarded and happy owners. It wasn't as smooth as we had imagined and we ended up losing a lot of clients out the back door. This is why we created a new position we call Owner Onboarding after reading the book 'Never Lose Another Customer Again.' Do we have it all figured out? No…but this ep...
Episode 26: Sales Series: Mark Ainley - Chicago's Most Successful Business Development Manager 03.05.2021 36:17
Mark Ainley does it all. He is the Marketing, Sales, and Onboarding specialist at GC Realty and Development in Chicago. His aggressive approach to educating potential clients through podcasts, e-books, investor tools and much more has helped grow their business from 300 to 1,200 units. Learn more about how Mark structures his marketing funnel and follow up sequences in Leadsimple to stay in front...
Episode 25: Sales Series: Mike Connolly - Hustle Habits That Will Grow Your Market 19.04.2021 29:26
You don't have to spend a ton of money on digital marketing or be the #1 spot in Google search. You can grow your business the way Mike has through hustle and grit. Learn some of Mike's favorite approaches to guerrilla marketing and take advantage of his offer to share all of his material with our listeners! ----------------- Connect with Matt and Spencer at Evernest: Evernest.co Guest: Mike Conno...
Episode 24: Sales Series - The RentScale Advantage 05.04.2021 29:26
This episode is not like all the rest. We're excited to welcome one of our former BDMs, Maya Madden, to the show. After leaving Evernest, Maya made her way to RentScale where she property managers build their sales foundation, optimize their CRM, and train salespeople for high performance. We'll dive into successful BDM traits, the RentScale process for training BDMs, and even discuss a few indust...
Episode 23: Sales Series: Brad Larsen - The Yoda of BDM Mastery 22.03.2021 52:28
In this episode, Spencer and Matthew do a deep dive into what Brad has learned and implemented in his own successful property management business. Brad explains his marketing strategy (think website and remote team members) as well as the most important task of the BDM - time from when the lead is received to when they are contacted back. This episode is full of actionable items you can use to gro...
Episode 22: Sales Series: How We Signed Up Over 800 Properties in 2020 08.03.2021 57:08
In 2016 we were managing just over 300 leads with one BDM. In 2020 Jen Merritt and her team handled over 2,000 leads across multiple markets with several remote BDMs. In this episode, we walk through how we scaled our sales department, discuss our sales pipeline, and find out what Jen looks for when she's hiring in sales. ----------------- Connect with Matt and Spencer at Evernest: Evernest.co Gue...
Episode 21: Accounting - You Can't Afford To Get This Wrong! 22.02.2021 46:23
Accounting and Communication go hand in hand. If your accounting isn't buttoned up, you will spend more time communicating and create a higher probability of owner turnover. In this episode, we interview Curren Melgarejo, our Director of Finance. We'll discuss what accounting looked like at 300 properties in one market and what it looks like now that we're managing over 3,500 properties across the...
Episode 20: How To Raise Capital for Explosive Growth 08.02.2021 42:38
Adding one or two properties a week likely won't get you to 3,000 units as quickly as you want. You may need some help. That's where raising capital comes into play. In this episode we dive into the two primary ways we've financed our growth - equity and debt. We're not experts by any means, but we'll give you our real world experience and what you can expect from investors or lenders. -----------...
Episode 19: Your Most Important Meeting 25.01.2021 32:09
One-to-one meetings with your team should be non-negotiable. It's the most important meeting you will have each month. In fact, Andy Grove, Former CEO and co-founder of Intel, wrote in his book High Output Management that "Ninety minutes of your time can enhance the quality of your subordinate's work for two weeks, or for some eighty-plus hours." In this episode, we'll unpack exactly how we run ou...
Episode 18: Setting Goals as a Foundation to Scaling Your Company 11.01.2021 45:45
Matthew and Spencer dive into the two-day Leadership Offsite meeting that has established the goals resulting in year over year growth. They discuss everything from atmosphere to icebreakers and how to approach the most critical issues in your growing business. ----------------- Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: 300to3000.com Email the Show: podcast@...
Episode 17: How to Deal With Stress and Burnout When Growing Your Business to 3,000 Units 21.12.2020 40:01
Stress is a part of the property management business. But scaling to 3,000 doors brings it to a whole new level. In this episode, Matthew shares the healthy ways he has developed to manage the stress and avoid the inevitable burnout of scaling Evernest. ----------------- Connect with Matt and Spencer: gkhouses.com Visit the Podcast Website: 300to3000.com Email the Show: podcast@gkhouses.com ------...
Episode 16: Questions Property Managers Ask 07.12.2020 30:06
Matthew Whitaker & Spencer Sutton walk through great questions asked by listeners and give their unique perspective on the journey from 300 to over 3,000 properties managed. ----------------- Connect with Matt and Spencer: gkhouses.com Visit the Podcast Website: 300to3000.com Email the Show: podcast@gkhouses.com ----------------- Production House: Flint Stone Media Copyright of gkhouses 2020.
Episode 15: Should you grow your business DEEP or WIDE? 23.11.2020 36:30
Duke began his role in real estate like many others with purchasing a few investment properties here and there. He searched for a Property Management company to manage his properties, but couldn't find one that he liked, thus Dodson Property Management was born. ----------------- Connect with Matt and Spencer: gkhouses.com Visit the Podcast Website: 300to3000.com Guest: Duke Dodson of Dodson Prope...
Episode 14: We Rebranded Our Entire Property Management Company! 09.11.2020 29:33
Why should we change our name? What does it matter to our clients and our residents? What does the new name and logo mean? Should you consider rebranding your property management company? ----------------- Connect with Matt and Spencer: gkhouses.com Visit the Podcast Website: 300to3000.com Email the Show: podcast@gkhouses.com ----------------- Production House: Flint Stone Media Copyright of gkhou...
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