Elevating Brick & Mortar

Welcome back to Elevating Brick and Mortar. The podcast about how operations and facilities drive brand performance. On today’s episode, we talk with David Bloom, Chief Development and Operating Officer at Capriotti’s and Wing Zone. Since 1976, Capriotti’s Sandwich Shop has built a name for itself by offering fanatically delicious sandwiches made with high-quality ingredients that have inspired cu...

Welcome back to Elevating Brick and Mortar. The podcast about how operations and facilities drive brand performance.  On today’s episode, we talk with Jim Donnelly, Founder and CEO of Restore Hyper Wellness, an innovative care company that delivers expert guidance and an extensive array of cutting-edge health modalities, such as cryotherapy and IV drip therapy. Before Restore, Jim co-founded the W...

Welcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance.  In this episode, we talk with Kenneth Jones, Director of Facilities at Heartland Dental. As a leading dental support organization, Heartland Dental provides administrative, clinical, and professional support to dentists, hygienists, and non-clinical teams so they can fo...

Welcome to Season 2 of Elevating Brick and Mortar. We’re excited to bring you more insights from some of the brightest minds and key voices in facilities management. And share an inside look at how the top performers keep a competitive edge and drive brand performance.      As consumer expectations evolve and economic unpredictability continues, we will hear how optimum facilities play a huge role...

From the outside, facilities can often seem shrouded in mystery. Our guest today knows how important it is to illuminate, collaborate, and celebrate the work that’s being done in the brick-and-mortar space.  This episode features an interview with Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at ascena. Ascena is a leading national special...

Three years ago the average person might’ve had to Google what supply chain means. Today, most people are familiar with the term, and we’re dealing with mainstream supply chain challenges that affect us all. Today’s guest is sharing how to overcome them.  This episode features an interview with Jim Owens, Chief Growth Officer at SDI. SDI is the supply chain solutions and services company that spec...

There once was a time when the brick-and-mortar retail space served as more than just a place to buy goods, but as an opportunity for the community to flourish. Our guest today designs with that in mind.  This episode features an interview with Mark Landini, Creative Director at Landini Associates. Landini Associates designs places for people. Based in Sydney, working globally, they are a design a...

On this season of the podcast, we’ve talked to some of the brightest minds and key voices in facilities management. One theme that ran through almost every episode was the supply chain disruption and labor shortages faced in a post-pandemic world. On this episode, we wanted to revisit this topic and recap insights on how our guests are handling these challenges. Time Stamps  *(01:09) - Garrick Bro...

What if the customer experience went beyond just the grocery store, and actually led to a better planet for us all? Our guest today is on a global mission to do just that.  This episode features an interview with David Schalenbourg, Technical Director with Delhaize Technics .Standing at the forefront of sustainable retailing, Delhaize is one of the world’s largest food retail groups and a leader i...

Bashir Abdallah joins us to talk about how he ended up in facilities management, why facilities has a massive PR problem, how the industry has evolved, and where it’s going. Guest Bio: Bashir Abdallah is the VP of Product at ServiceChannel. He joined the company in 2014 as the Director of Product Management. By 2016 he was promoted to Vice President of Product Management. Bashir holds a Bachelor's...

This episode features an interview with Jaclyn Frenzel, President at OnSite, a facility maintenance company that utilizes a cloud-based approach to achieve cost-reducing, effective solutions for multi-site facility service needs. With over 13 years at the company, and two years as President, Jaclyn’s priority lies in building an efficient organization staffed with business development, sales, mark...

When you’re not taking care of your customer, it’s usually your facilities team doing so. Our guest today understands that more than anyone.  This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug...

Taking great care of an asset fleet is a direct way to drive customer loyalty. Our guest today’s job is just that.  This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Sam’s Club is a warehouse club with 597 locations across the U.S. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech.  On this episode, RJ discusses mai...

This episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father.  On this episode, Chris discusses the talent shortages he and other mechanical companies face, how to offer your clients the best customer experience, and the technical advances service providers...

This episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever. “Ultim...

This episode features an interview with Nick Ammaturo, Head of Indirect Procurement at Subway. Subway is a $17B+ privately-held business with over 40,000+ restaurants located in more than 100 countries. Nick joins us to talk about why he feels facilities deserves more attention, how the pandemic changed the way consumers interact with physical spaces, and why data will lead the industry into its f...

This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US. On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations. --- Guest Quote -Amb...

When you’re not at home or outside, chances are you’re inside a managed facility. And whether you notice it or not, there are teams that have dedicated countless hours to designing and maintaining that space and the experience you’re having inside it.  Facilities are a core part of the customer experience, whether you’re in a retail, restaurant, grocery, convenience, health or any other type of lo...