Chloë Thomas
eCommerce MasterPlan
Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Many of our guests are using Shopify & Klaviyo, but we also...
Where to listen?
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Episodes
Zero to $1.5m in 2 years with Facebook Ads. It's Kevin Urrutia from DTC brand Chester Travels 27.07.2020 36:35
Kevin Urrutia is the founder at Chester Travels, a DTC Suitcase brand. They launched in 2017 and in 2019 did $1.5m in revenue. Listen for LOTS of fast-growth tips - including Facebook Ads advice. . . This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ --- Download our ebook... https://ecmp.info/eboo...
Email Marketing Copywriting with Parry Malm - why you need to use AI 20.07.2020 36:49
Parry Malm is the CEO at Phrasee and author of "The Language Effect: Why AI-Powered Copywriting is a marketer's (new) best friend." I’ve been a consumer of Parry’s email marketing, subject line and copywriting wisdom for many years – approaching a decade now I think so it’s a pleasure to get him here on the show to share some of that wisdom with all of you. . . This podcast uses the fo...
Introducing.... Keep Optimising Podcast 15.07.2020 1:53
The Keep Optimising Podcast is a the brand new podcast we've created. A weekly audio-only podcast which focuses on a different marketing method (think email, SEO, Google Ads etc) each month. Each guest has been hand-picked by host Chloe Thomas because they are an expert in their field AND because they have a specific tactic or approach you NEED to know about. That means for the whole month you...
How luxury sleepwear DTC brand Lunya & Lahgo is increasing Shopify sales 200% 13.07.2020 32:24
Ashley Merrill is the founder and CEO of Lunya and Lahgo, a D2C luxury sleepwear company that’s experiencing 200% year-on-year growth. Founded in 2012 they served over 120k customers in the last year. . This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ --- Download our ebook... https://ecmp.info/e...
RestoraPet's Brian Larsen explains how they grow 500% year on year 06.07.2020 34:33
Brian Larsen is the founder of RestoraPet a pet supplement subscription eCommerce store. Launched in 2014 sales grew by over 500% in 2018 and they are on track for $10m this year. We chat about everything from email pop ups to split testing. AND he explains how they're testing woocommerce against shopify. This podcast uses the following third-party services for analysis: Spotify Ad Analytics -...
Using pop ups to achieve 500% YoY growth with Blomma Beauty's Karen MacDonald 29.06.2020 33:19
Karen MacDonald is the founder at Blomma Beauty. She founded the business in 2018 to help customers find all natural and organic beauty products. Karen’s clearly found a successful formula as the business is growing at 500% year on year. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ --- Downlo...
Email Marketing with Chris Orzechowski Author of Bestseller "Make it Rain" 22.06.2020 32:26
Chris Orzechowski is the author of Amazon Bestseller - Make it Rain: The Secret to Generating Massive Paydays from Your Email List. As well as writing a great book on email – he’s an eCommerce Email marketing Strategist with a big focus on copywriting. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-pol...
Customer Communities and Exclusive Short Run Products with Findlay Hats' Jimmy Hickey 15.06.2020 30:45
Jimmy Hickey is the founder and owner at Findlay Hats. Founded in late 2013, they have grown from a 2 person team working out of a living room to a 12 person team in a warehouse. With no outside funding, investors or famous influencers, they now have a fiercely loyal community of over 100,000 with a 7-figure revenue in 2019. This podcast uses the following third-party services for analysis: Spotif...
Micheal Valdsgaard ex VP Digital Transformation IKEA on augmented reality 08.06.2020 34:54
Michael Valdsgaard has been in the retail industry since 1993 initially on the bricks side at Danish Supermarket Bilka, then with IKEA in both Europe and the USA where he shifted to the online retail world as Senior VP Digital Transformation leading IKEA’s shift to digital. Since 2018 he’s been helping other retailers to digitally transform with a recent focus on Augmented Reality – or AR. This po...
Running and micro influencer marketing campaign with Shannon Fitzsimmons from O So Curly 01.06.2020 35:29
Shannon Fitzsimmons is the founder at O So Curly, an online store selling tools and accessories for curly hair. Shannon started the business in 2015 and is now getting over 100 order per month. We discuss the nuts and bolts of how to run influencer marketing campaigns as well as a host of other subjects. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - http...
Kajetan Wyrzykowski Head of Content at Packhelp on B2B eCommerce and your content strategy 25.05.2020 40:00
Kajetan Wyrzykowski is the Head of Content at Packhelp. A B2B eCommerce business selling bespoke packaging supplies to companies including H&M, Google, Wrangler, T Mobile and more. They launched in 2016 and now have over 16,000 customers and make over half a million boxes a quarter. We talk about your content strategy, the importance of customer personas, and Kajetan shares a lot of great tips...
Using Klaviyo to increase AOV and Sales with Simon from UXB Skincare 18.05.2020 35:12
Way back in episode 255, we caught up for the first time with Simon Driscoll from UXB Skincare. Simon’s back to update us on how he’s navigating the growth of his eCommerce startup store. In our first catch up with Simon he talked about his journey so far, and his plans for Q1. Simon Driscoll is the founder and sole person at UXB Skincare a business he founded in 2018 with a mission to develop aff...
Judah Phillips author of bestseller "eCommerce Analytics" 11.05.2020 38:13
Judah Phillips is a global leader in the field of analytics and data science, and the author of Amazon bestseller “eCommerce Analytics: Analyze and Improve the Impact of Your Digital Strategy”. We talk LTV, data visualisation and making your business more data focused. Some awesome tips in here too. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://w...
How to make HUGE decisions in your business with Moral Code's Mark Kohlenburg 04.05.2020 34:32
Mark Kohlenberg is the CEO and founder of Moral Code, an exclusively eCommerce DTC brand selling premium men’s leather footwear and accessories. Launched in 2017 they now fast approaching $5m per year in sales. This year they are working on a total relaunch of the business including product, target customer, website, and embracing sustainability. The new version doesn't go live until August -...
Chloe's Marketing Maxims - 3 ways to increase the performance of ALL your marketing 27.04.2020 28:40
In this episode just like last time we’re doing something a little different. Last November I published a thoroughly updated version of my book eCommerce Marketing: how to Get Traffic that BUYS to your Website. Since then it’s consistently been the number 1 ‘eCommerce’ book on Amazon.co.uk, and frequently hits number one positions in the USA and around the world. Thank you to all of you who’ve bou...
The Customer MasterPlan Model - use it to improve your marketing performance 20.04.2020 27:02
In this episode we’re doing something a little different. Last November I published a thoroughly updated version of my book eCommerce Marketing: how to Get Traffic that BUYS to your Website. Since then it’s consistently been the number 1 ‘eCommerce’ book on Amazon.co.uk, and frequently hits number one positions in the USA and around the world. Thank you to all of you who’ve bought it, read it, rev...
How sell your eCommerce business for max £$€s with Chris Shipferling of Global Wired Advisors 13.04.2020 38:38
Chris Shipferling is the Managing Partner at Global Wired Advisors, who help eCommerce business owners sell up. With over 1,000 transactions under their belts they know what they’re talking about! We talk about how to set up your business to sell for the maximum amount, and why who you choose to help you broker the deal can make a huge difference to your payout. Chris also shares lots of tips and...
Organic Growth and managing Remote Teams with Ocushield's Dhruvin Patel 06.04.2020 34:20
Dhruvin Patel is an Optometrist & Founder of Ocushield. A screen protector designed and developed to protect your eyes, sleep and device screens. They were founded in 2015 and now process over 2,000 orders a month, and have sold over 100,000 products direct to consumer as well as though wholesale to retailers such as Selfridges and urban outfitters. They’ve also worked with the Wales Internati...
Competitive advantage and selecting suppliers with Matt Edmundson of Jersey Beauty Company 30.03.2020 41:52
Matt Edmundson is the CEO of the Jersey Company, a group of health, wellness and beauty companies that deliver products and services to over 120,000 loyal customers in the UK and Europe. The group includes the eCommerce business Jersey Beauty Company – which went online in 2006 and since then they have achieved global sales of $75million, that’s over 7 million products shipped. This podcast uses t...
Find out how Brie Read has grown Snag to £2m per month in just 2 years 23.03.2020 34:14
Brie Read is the CEO of Snag, selling tights to ladies of all sizes all around the world. Brie founded the business 2 years ago and now doing £2million per month. We talk about a whole host of growth related subjects including why to not do email marketing and black friday, why to do Facebook Ads, how to build a community, running your business from a mobile phone and much more. This podcast uses...
Luxury brand eCommerce and international growth with Freddie Sawkins from Czech & Speake 16.03.2020 41:16
Freddie Sawkins is a director at Czech & Speake and manages eCommerce, and international development. Czech and Speake an international luxury retail brand and family run business. Launched in 1978 Freddie joined in 2017 to establish and grow the eCommerce business in the UK and around the world. They now turnover £2m per year. We talk about the importance of the right eCommerce foundations, s...
Story, brand and the cross channel selling balancing act with Quicke's Cheese's Tom Chatfield 09.03.2020 33:06
Tom Chatfield is the Head of Sales sand Marketing at Quicke’s. Quicke’s is a family farm and cheese maker established in 1540 – definitely making them the oldest business we’ve had on the show so far!! Quicke’s started selling online in the 1990s and now sell around £2m of cheese per year across eCommerce, retail and wholesale This podcast uses the following third-party services for analysis: Spot...
Fashion replatforming, customer service and the impact of PR with Needle & Thread's Mark Liddington 02.03.2020 44:00
Mark Liddington is the Chief Operating Officer at Needle & Thread, a fashion retailer selling via their own website and through outlets such as Selfridges and net a porter. Needle and Thread launched in 2013 and now do over £15m per year in sales. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-poli...
Using Delivery Tracking data to streamline the customer experience with Scurri's Rory O'Connor 24.02.2020 29:46
We've got Scurri founder and CEO Rory O'Connor on the show to help us understand the opportunities and challenges of delivery tracking. From the retailer and customer's point of view. There's a lot here you can use to increase sales and repeat orders. This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analyt...
How the world's largest art gallery do it - Rebecca Wilson from Saatchi Art 17.02.2020 37:12
Rebecca Wilson is the chief curator at Saatchi Art, the world’s leading online art gallery. Launched online in 2011 in Q3 2019 they grew by a whopping 35%. It's always nice to chat to a business that's leading the way, and it's always nice to chat to a business doing eCommerce in a different way - well we have both in this episode! As well as art we discuss the importance of understand...
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