Digitally Irresistible

A Veteran in Customer Experience Innovation   We welcome Mark Honeycutt to this week's episode of the Digitally Irresistible podcast . Mark has enjoyed a distinguished career, marked by significant contributions to the fields of  technology , retail , and service. With over 25 years of experience, he has built a solid reputation for creating exceptional customer experiences at iconic brands such a...

Unveiling iQor India's Strategic Leadership in CX Innovation     In this episode of the Digitally Irresistible podcast, we are joined by Maneet S eh gal and Manish Parikh, leaders at iQor India who bring a wealth of expertise in operations and financial services.   W ith over two decades of experience , i ncluding 15 years at iQor , Maneet has overseen significant advancements in iQor's business p...

Unveiling Accelerated Business Success by Unlocking AI Potential   We welcome Joe Buggy to this week's episode of the Digitally Irresistible podcast . As an innovative executive leader with a rich background in operations, business development, and finance, with specialization in the BPO sector, Joe is renowned for his strategic insights.   Growing up as the son of an Air Force family with Irish-I...

The Vital Role of Leadership in Customer Satisfaction   We welcome Daniel Burks to this week's episode of the Digitally Irresistible podcast . As a retail management professional with over two decades of experience in elevating customer experience and service excellence, Daniel brings a perspective on leadership that blends both intellectual and heartfelt elements to create exemplary leaders.   As...

Creating Onboarding Experiences That Empower New Hires   In this episode of iQor's CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor's Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports the Qoncierge team to make sure they have the training and tools to guide new employees so...

Building and Sustaining Memberships Through Excellent CX   This week we welcome Jennifer Blevins to the  Digitally Irresistible podcast . Jennifer is the senior vice president of member engagement and relationship management at Wespay , a payments association that guides its members with insights on best practices, business solutions , strategy, compliance, and other critical payments factors. Wit...

      Welcome to the latest episode of  iQor's CX Labs Digitally Irresistible podcast  where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor . Mark shares insights on the components of organizational de velopment , as well as heartwarming examples of employees whose careers have been positively impacted by iQor's leader...

iQor's Active Learning Approach in Business Process Outsourcing Creates Irresistible Employee and Customer Experiences   On this episode of iQor's CX Labs Digitally Irresistible podcast , iQor Senior Manager of the Active Learning Classroom Tarisse Grant-Shelton explores the evolution of training and development at iQor, a business process outsourcing (BPO) company with more than 25 years of exper...

In  this special edition of iQor's Digitally Irresistible podcast , guest host Maribel De Leon chats with customer service expert and best - selling author Shep Hyken , c hief a mazement o fficer at Shepherd Presentations . Through his deep understanding of c ustomer behavior and customer service , Shep shares his observations on artificial intelligence ( AI ) , employee engagement, social media ,...

A Transformative Approach to Value-Centric Leadership   On this episode of iQor's Digitally Irresistible podcast , we welcome Sean Ilenrey. Sean is an award-winning tech executive, published author, and keynote speaker whose achievements have inspired his drive to help other professionals achieve their own definition of personal success. In his groundbreaking book, " You Don't Owe Happiness ," he...

A Former Frontline Agent's Career Journey Contributes to a Powerful Active Learning Approach at iQor   In this episode of iQor's CX Labs Digitally Irresistible podcast, Jason Miles, director of active learning design and development at iQor, sheds light on the transformative impact of active learning in training and development. Jason's active learning methodologies draw from his wealth of experie...

Accelerating Talent Acquisition in the Digital Frontier Through Outstanding Leadership   Welcome to a new episode of CX Labs, our installment of the Digitally Irresistible podcast that brings you the latest CX practices , industry developments, and technology insights to inspire new heights of customer service success .      In this episode, we feature Jan Rae Aguilos , a sourcing manager for iQor...

Unpacking Irresistible Customer Experiences in the C atalog and E-Commerce Industry   This week we welcome Dave Richter to the Digitally Irresistible podcast .   Dav e is the vice president of operations at Silver S tar Brands , a brand management company in the c atalog and e-commerce industry that places exceptional customer experience s at the heart of their customer service strategy.    Dave's...

A Partnership Approach to Industry-Leading CX   This week we welcome Andy Traba and PJ Singh to the Digitally Irresistible podcast .   Andy and PJ both hold key leadership roles that have helped forge a triumphant business partnership between iQor and NICE CXone, a comprehensive end-to-end customer experience technology provider that specializes in digital-first solutions.   Andy, NICE CXone's vic...

This week we welcome Denise Gabel to the Digitally Irresistible podcast.   Denise is an international bestselling author, professional speaker, and mentor on the power of change. She is now recognized as the world's first can-do-ologist who has made it her life's work to inspire others to embrace a can-do mindset.   On this episode, we discuss how Denise's can-do mindset helps teams, coaches, and...

The Expert Tech Leadership Driving Digital Transformation for the Age of AI   Welcome to the debut episode of CX Labs, a new installment of the Digitally Irresistible podcast where we cover the latest CX practices , including performance optimization, technology trends, employee experience, industry developments, and success factors to inspire great CX for your brand.    Our first guest is iQor's...

BPO Leadership Excellence in the Philippines    This week, we welcome Liz Cabrera to the Digitally Irresistible podcast . Liz is a human resources manager supporting close to 2,000 employees in one of iQor's sites in the Philippines.   Liz describes human resources as a multifaceted arena spanning hiring , employee relations, compliance, compensation and benefits, and more. As an HR professional,...

Transforming CX with Customer Journeys That Inspire Loyalty    This week we welcome Joseph Michelli, Ph. D., to the Digitally Irresistible podcast . Joseph is the founder and CEO of The Michelli Experience (TME), an award-winning author, and CX Hall of Fame inductee.    As a certified CX professional, Joseph specializes in helping leaders attract and engage customers. The Michelli Experience (TME)...

B reaking New Ground for the Early Success of iQor Colombia   This week, we welcome Fabian Garcia to the Digitally Irresistible podcast . Fabian is senior director of operations and country lead of iQor Colombia . With 15 years of experience in contact center operations and a passion for the BPO industry, Fabian's leade rship has been instrumental to iQor's early success in expanding to our first...

Paving a Path to Success in Frontline Contact Center Leadership    This week, we welcome Chevon Brathwaite to the Digitally Irresistible podcast . Chevon is senior manager of operations at iQor Trinidad and Tobago with over 15 years' experience in contact center operations and a passion for customer service and professional development for frontline employees.    Chevon began his career working in...

Leveraging a Career in Sales and Marketing for CX Innovation  This week, we welcome Stacy Sherman to the Digitally Irresistible podcast. Stacy is an award-winning keynote speaker, author, advisor, and host of the "Doing CX Right" podcast.   Stacy began her career in sales and marketing and has held multiple leadership roles at major companies over the past 25 years. Her approach to "doing CX right...

Building a Strong Foundation for Customer Experience in the Construction Industry   This week, we welcome Brian DiSabatino to the Digitally Irresistible podcast . Brian is a fourth-generation owner and CEO of EDiS Company, a family-run construction company that has served regional communities in Delaware and beyond for over 100 years.  Born and raised in the construction industry, Brian knows firs...

The Power of Connection: How Networking, Advocacy, and Community Drive Professional Growth for Women in the Customer Contact Industry This week, we welcome Sandy Ko to the Digitally Irresistible podcast . Sandy is the founder and principal of CCWomen, a networking and advocacy community for women in the contact center industry.  After joining the contact center industry, Sandy recognized a need fo...

A Unique Employee Compensation Plan Boosts Customer Satisfaction and Re-Defines the Moving Industry   This week, we welcome Ron Holt to the Digitally Irresistible podcast . Ron is the CEO of Pink Zebra Moving and a serial entrepreneur with specialties in startups, franchise development, management, and leadership.    Over nearly two decades, Ron built his first startup, a cleaning service called T...

  Creating a Thriving Culture Shift for iQor Employees Through Organizational Development   This week we welcome Mark Monaghan to the Digitally Irresistible podcast . Mark is vice president of organizational development at iQor, driving the transformation of leadership development programs for iQor's 40,000 amazing employees spanning 10 countries.   Mark's rich background in human resources and tr...