DevOps Diaries

Jeremy Foster is a software engineer by trade, and now Manager of Salesforce Development at Pilot Company. Jeremy and his team have been on a DevOps transformation for 5 years, and he’s joined Jack on DevOps Diaries to tell us about the journey. Jeremy articulately weaves through his own personal journey, and that of his team. Jeremy’s motto is “always be learning”, whoever you are, and that shine...

Rob Cowell is a DevOps advocate, Salesforce architect, and published author. Rob’s Salesforce career has spanned 13 years. He’s recently shared his knowledge and dedicated expertise in DevOps with the world via his new book, Salesforce DevOps for Architects. In this episode Rob shares with Jack his experience and background as a Salesforce developer and architect that has shaped his career. Rob’s...

Eric Dreshfield is a veteran of the Salesforce sphere. Spanning 15 years, Eric has held a number of roles across organizations that have shaped him into one of the most thoughtful, engaging personalities that you’ll find when you’re out and about in the Salesforce ecosystem. The work that he does has transcended the community, and he is credited with founding the first “Dreamin’” Salesforce event....

Luke is a global Customer Success leader and current VP Customer Success at Gearset. Luke started his career as a Salesforce Admin and has become obsessed with providing amazing experiences for customers through education, strategy, and technology. He has held roles with major SaaS companies and has played a pivotal role in scaling start-up businesses and guiding strategy post-acquisition. In this...

Laurel Jones is a Senior Product Manager at Amazon. Working for the Amazon Air team, Laurel is blazing trails for women in a male-dominated field. Laurel operates in the heart of the technology that is critical to Amazon’s success. Tune in to find out how Laurel is pioneering women in technology initiatives, and the pillars for their success! In this episode Laurel chats to Jack about her experien...

Meri Williams is the CTO of Pleo, and ex-CTO of influential challenger bank, Monzo. Meri has held technical leadership roles for the last 10 years, and over that time has developed a deep understanding of what it takes to build high-performing teams with a foundation of exceptional culture. She is also the Chair and Host of The Lead Developer conference — a conference for technical leadership cent...

In this episode Jack reflects on 2023, sharing insight from across the year. Taking insight from The State of Salesforce DevOps survey, Jack dives into the response from the ecosystem; where we were, where we got to, and where we’re headed in 2024. This episode covers the biggest buzzword in Salesforce right now, artificial intelligence. He dives into the buzzwords of the past — digital transforma...

Randy is a Salesforce Consultant and one of the voices behind the popular Salesforce newsletter, Salesforce Cha Cha. Randy has a knack for simplifying technical content and injecting humour to make typically heavy concepts fun and digestible. Salesforce Cha Cha is a must-subscribe — “it’s a vibe”! In this episode, Jack and Randy chat about how coming from different backgrounds outside of SaaS, con...

Julian Joseph is a Salesforce DevOps Engineer that has built hugely valuable experience during his time at Salesforce, Salesforce customers, and partners. Julian has built his career following best practice engineering principles and believes that a DevOps mindset has transformative power when combined with sound business strategy. In this episode Jack and Julian dive into the importance of high-q...

Nadina Lisbon is a Salesforce Certified Technical Architect and Golden Hoodie recipient, She is a pillar of the Salesforce community, supporting a number of great organizations focussed on skills, knowledge, and building great relationships to advance careers. In this episode Nadina shares her brilliant take on becoming a Salesforce CTA and how it’s shaped her career. Tune in to hear her takes on...

Lorenzo Frattini has been a Salesforce Certified Technical Architect since 2016. He is also the founder of automated testing platform, Clayton.io. With extensive consultancy experience, having worked with some of the largest Salesforce implementations globally, Lorenzo brings a wealth of knowledge and problem solving experience to this episode of DevOps Diaries. Tune in to hear Lorenzo's take...

Hayley Tuller is a United States Navy veteran, having served for 20 years as an Aircrewman, building deep technical knowledge and leadership expertise that has shaped an incredible Salesforce career transition. She is co-founder of Salesforce consultancy Navigators, is 12x Salesforce certified, and advocate for Veterans transitioning to tech supporting organizations like Trailhead Military and Mer...

Justin Edelstein has 17 years experience in the Salesforce ecosystem. He is one of the co-founders and now board member of Salesforce consultancy Arkus, is member of the Salesforce MVP Hall of Fame, and has been a key figure in establishing Salesforce’s Web3 offering. In this episode Justin and Jack uncover what Web3 is and what the foundations of this emerging technology is, including a dive into...

Grant Mangum and Deepak Veera are Salesforce Consultants at consulting company, Cloud Giants. Between them they have 14 years’ consulting experience, and have spent the last 4 specializing in CPQ implementations. They bring to the table tangible real-world experience and understanding of the nuances of a product rising rapidly in popularity. In this episode we discover in-depth what CPQ is, and so...

Taylor Grimes is an Architect at Salesforce, managing partner success with an Architect’s lens. Taylor has spent 10 years in the Salesforce ecosystem managing implementations for end-user customers, as well as designing solutions as a consultant. She is passionate about staying on the leading edge of technology, and ensuring the community has a wealth of resources to support their professional lea...

Blanca Leon-Carter is a DevOps Architect and Principal Consultant at Slalom. Blanca has experience working with teams of all shapes and sizes with varying complexities of DevOps challenges. She is based in Chicago and is a Salesforce MVP, Golden Hoodie Recipient, Architect User Group Leader and advocate for diversity and women in tech. In this episode Jack chats with Blanca about her journey throu...

Sam and Jack chat about the documentation that supports a great DevOps process. Tune in to hear about what documents you can add to support your delivery process, why good documentation is needed, and how you can keep documentation relevant in your orgs. Sam is a DevOps Architect at Gearset helping enterprise customers with their Salesforce delivery processes, and self-confessed PowerShell pro. Sa...

Jack and Jodi talk about the ever evolving role of the Salesforce Admin. Tune in to hear about how an Admin can rock their role, question everything, deliver value, and pick the path that's right for you. Jodi is author of "Rock Your Role as a Salesforce Admin", a long-standing community member, and is a Senior Director for Salesforce Center of Excellence in her organization. Jodi H...

Jack and Ben chat about the origins of Salesforce Ben, and how it's developed to be the media platform it is today. Tune in to hear Ben's predictions for the ecosystem in the coming year, the kind of content you can expect to see from the recently re-launched SFBen YouTube channel, and his thoughts on where the community should be focussing their learning. Ben McCarthy is the founder of...

Jack and Tracy (they/Tracy) talk about burnout in the workplace, what you can do to protect your mental health, and how you can make sure you continue to bring your best self to work. They also chat about working at NASA, self-reflection, and the support of the Salesforce community. Tracy has 20 years experience in software engineering with a background in computer science, and self-confessed Flow...

Ian and Jack talk about the functions of a Center of Excellence and how they contribute to successfully managing Salesforce implementations of all shapes and sizes. They chat about what they are, how to manage the CoE itself, and the benefits of having a set of standards to deliver business objectives. Ian is CEO and co-founder of change intelligence platform elements.cloud , and a long-standing m...

Francis and Jack discuss the DevOps process map, and how teams can think objectively about their process by relating it back to Salesforce. They also chat about learning mechanisms, metrics, and the theory of constraints. Francis is a Salesforce MVP, founder of AdmintoArchitect.com , and Co-organizer of Salesforce community conference, London's Calling. Useful links based on key themes from t...

Andy and Jack chat about what it means to be a DevOps Architect at Gearset — how to challenge and change a team’s delivery mindset, testing being an integral part of a safe DevOps process, traffic lights, and how continuous iteration is the name of the game. Andy Barrick is a DevOps Architect at Gearset, the leading Salesforce DevOps platform. Andy has extensive experience in Salesforce delivery m...

Matt and Jack chat about developing high-performing DevOps teams and how mentorship plays a huge part in being successful, breaking things (in a good way!), as well as the importance of patience and giving back as an Engineering leader. Matt Pieper is Director of Business Systems Engineering at CareRev and has been in the Salesforce ecosystem for 10 years. Useful links based on key themes from thi...

In this episode Eric and Jack talk about how Salesforce has changed over the years, the relevance of Apex given the changes to the Salesforce platform, the importance of version control, and how a DevOps journey evolves when replacing change sets. Eric Kintzer is a top 10 contributor on the Salesforce StackExchange, and has a software development career spanning 30+ years. Useful links based on ke...