Dental Practice Heroes

Big growth isn’t reserved for in-network practices. Dr. Andrew Kokabi has built more than just a thriving fee-for-service practice — he’s built a reputation as a trusted business that gives back. In this episode, he explains what it means to be a community-driven practice and how this approach has helped him grow without relying on insurance. He also shares his best community initiatives, includin...

Every dentist dreads it: the day a case turns into a lawsuit. And often, it’s not the actual dentistry that gets you. In this episode, Dr. Taher Dhoon gets candid about a worst-case scenario he’s facing in real time. He shares what mistakes opened the door to litigation, and the steps every dentist can take to avoid the same fate. You’ll learn best practices for case management, tools for document...

Great dental practices share one essential quality: exceptional team communication. Yet many offices struggle with ineffective meetings that drain energy rather than build momentum. Drawing from 13 years of practice management experience, I reveal how my team transformed frustrating, head-spinning meetings into productive sessions that actually strengthen our culture. Remember when your practice w...

Trust should be the plan before the treatment plan. It’s the foundation behind case acceptance, retention, and referrals — the things that actually grow your practice. In this episode, we dive into strategies for building trust in the day-to-day, common mistakes new dentists make, and how to ease patients into seeing a new provider without losing them. You’ll learn how to make a great first impres...

One bad case can haunt you longer than a bad hire. But what’s really more unpredictable — the patient in the chair or people in your practice? This episode debates what causes more stress: clinical work or the business of running a dental practice. The DPH coaches share their experiences on both sides of dentistry and how they reduce stress in clinical procedures and day-to-day operations. This is...

What if working less could actually make your practice more profitable? Dr. David Maconi proves it's not just possible—it's achievable for committed practice owners willing to challenge conventional wisdom. Whether you're burning out from too many clinical days or simply curious about creating more flexibility in your practice, this conversation provides actionable strategies for wo...

Are your front desk team members constantly asking for more help? In this revealing episode, I tackle the challenging question every dental practice owner faces: when should you hire more administrative staff versus improving your systems? I walk through practical solutions I implemented during COVID when my team was drowning in new protocols and administrative burdens. Rather than immediately hir...

Burnout isn’t just a buzzword—it’s a real problem in dentistry. But why? Join us as we dive into the growing issue of burnout and how you can find joy in your career again. You'll get strategies for combatting burnout, learn how to manage the stress of practice ownership, and understand the key mindset shifts that make all the difference in your workweek. These insights will help you step bac...

We all know how game-changing it is to have the right associate on board — and how costly it can be when you hire the wrong one. Too many owners hire quickly, don’t provide enough guidance, and end up paying the price. In this episode, Dr. Taher Dhoon shares how to avoid these mistakes and mentor million-dollar associates in your practice. From structuring a strong onboarding process to improving...

Your body language might be sabotaging your case acceptance without you even realizing it. Imagine presenting the perfect treatment plan with flawless explanation—only to have patients hesitate and "think about it." What went wrong? The answer lies in the subtle realm of nonverbal communication. Research shows our brains are 12.5 times more likely to believe body language over words, and...

The secret to higher production? Better leadership, not just more patients. In this episode, Dr. Spencer Greer shares the biggest lessons he’s learned from scaling multiple practices, optimizing production, and keeping teams motivated—even when you're leading remotely. He reflects on the mistakes he made, what he’d do differently, and how partnering with a DSO has helped him step back from ow...

This episode delves into the vital role of visual aids in enhancing patient understanding and acceptance in dental practices. We explore various methods and strategies that allow dental professionals to effectively communicate treatment options, ensuring clarity and confidence in patient decisions.  • Discussing the cognitive advantages of visual aids in patient care  • Sharing creative techniques...

Feeling uncertain after a big dental purchase? You're not alone. This episode unpacks the phenomenon of buyer's remorse, especially regarding dental treatments. We delve into why patients harbor doubts about the necessity of their treatments, the high costs commonly associated with dental procedures, and how these factors can lead to feelings of regret. Throughout the episode, you'l...

Most new hire issues can be traced back to one thing: onboarding. In this episode, the hosts and their expert guests share proven strategies to effectively train, support, and integrate your new team members right from the beginning. You'll learn how to create a clear onboarding process that reduces turnover, minimizes training stress, and helps you build a culture where employees feel confid...

One of the biggest leadership mistakes is making your "why" about you, not your team. In this episode, Dr. Anthony Do of Red Oak Family Dentistry returns to share hard-earned lessons on leadership, motivation, and creating a culture that makes your team want to stay. Learn how to become a leader people trust, find fulfillment in your career, and build a loyal team that's invested in...

Struggling to get your team on board? The answer isn’t demanding compliance—it’s understanding what’s really going on. Let’s talk about what’s holding them back and how to fix it. Katherine Eitel Belt of LionSpeak is back to break down the four biggest reasons employees don’t meet our expectations (and why leaders often overlook the real issues). We dive into strategies for having tough conversati...

Busy January? If your office struggled to keep up, you’re not alone. In this episode, we discuss why hurrying may be to blame and how slowing down can actually help you reduce stress, boost productivity, and provide better patient care. Let’s explore how packed schedules, inefficient systems, and understaffing impact both your team and your patients—and what you can do to fix it! Invest in your Te...

Leadership in dental practices often faces unexpected challenges, especially when dealing with negative patient feedback. By employing the Infinite Why system to analyze issues, leaders can uncover the roots of problems and foster a more constructive team environment focused on improving patient care. • The emotional challenges of receiving negative reviews • Understanding the importance of extrem...

Big box implant centers are everywhere, but there ARE ways to stand out. Dr. Ryan Bradley and Dr. Taher Dhoon know firsthand how tough it is to transition into full-arch dentistry — from figuring out marketing to attracting qualified patients who can pay. In this episode, they unpack marketing, consultation, and financing strategies that will help you compete with big implant centers. Tune in for...

From a four-op office to two practices — here’s how Colin Myrick created something bigger than he ever expected as a young practice owner. This episode dives into the hurdles of taking over an established practice, stepping into the role of owner, and scaling in a small community. You’ll learn how Colin built a collaborative culture and steadily grew his business, all while serving his community....

Branding is more than just logos and advertising; it’s about standing out in your market. This episode will help you define your own brand and measure its impact! We share an easy exercise to uncover your brand identity and real stories of how intentional branding can transform a dental practice. Discover how to deliver on your brand promise, build a base of loyal clients, and position your practi...

Unlock the secret to a seamless dental practice with the power of checklists! Join me to reveal the transformative potential of a well-crafted checklist. How can you turn vague expectations into concrete action items? We address this question by focusing on specificity and practicality, ensuring your daily operations are not just completed but optimized for efficiency. By avoiding common pitfalls...

New skills mean nothing if you don’t put them into practice. So in this episode, we discuss why dentists often struggle to implement what they learn from CE weekends and what you can do to change that. Learn the steps to integrate new skills or systems into your office, including how to get your team on board, market new services to patients, and more. Join us to make sure your next training trans...

Unlock the secrets to preventing your dental patients from seeking second opinions and ensure their loyalty with essential trust-building strategies. Join me, Dr. Paul Etchison, as we navigate the complexities of patient trust in the dental profession. Discover how addressing patient unease about treatment recommendations can save you from losing valuable clients and referrals. We'll delve in...

This episode features Dr. Steve Rasner discussing his journey from dental student to practice owner, emphasizing the importance of continuing education and the power of oral sedation in enhancing patient comfort. Dr. Rasner shares practical steps for dental practitioners to grow their practices by focusing on patient empathy, effective communication, and fostering a positive practice culture. • Dr...