Dental Drills Bits

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, Sandy and Michael discuss the age-old question: "What comes first, the patient in front of you or the one on the phone?" They share insights on how to handle both effectively, with a focus on friendly and upbeat patient communication. Gone ar...

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/     Did you know that up to 93% of communication is done non-verbally?   Well, it's true, and it might be the key to handling tough patients in your practice…   Successful Patient Interactions will make or break your practice when trying to stand out from the...

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/ It was "dental assistant" appreciation week not that long ago...did you feel like you HAD to do something instead of wanting to do something for your dental assistant? You never really know what goes on in the private life of team members. Sometimes a little...

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/   Does your front office understand your marketing? If they don't then they are probably decreasing the amount of new patients you could and should be seeing!   Did you also know that your website and marketing campaigns, such as Google Ads, can decrease you...

Think about it, if you put an ad out and get 10 applicants… 8 out of the 10 sent in a resume that seems good… will you take a whole day to interview those 8 applicants? There's a better way, a much better way!   Group interviews! Sandy gives us the tools and system to establish and conduct an extremely successful group interview. Once you hear this episode, I wouldn't be surprised if you wanted to...

Do you feel like you can't find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don't stick with the recommendations? Do you feel like you are always having to micromanage your team or a team member? Do you even know if some team members are really contributing to the practice growth, or are they just doing the bare...

Sponsors: Check out Docsites LIMITED TIME OFFER here: https://www.docsites.com/landing-pages/ddb/   Get the money! Sandy's a real world consultant and having a ZERO A/R is not real world!   You've got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you're in the top tier.    Sandy came across a practice that had 100k in A/R, a...

This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a "mandatory listen" as part of their training. We discuss these four essential tips: Practice Information. Know basic practice information. How long has the doctor been practicing? Know the w...

Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/   It's a piece of paper. But what's on this piece of paper that's not in your software?   This slip is going to keep your new patient calls on task and in order. It will have all the necessary information you need and it will ensure the conversation flows well and the...

This is a serious talk we have to have. Have you ever said to yourself:  "my employee isn't smart, my team isn't doing the best, I buy new equipment and no one uses it… I'm not buying them anything anymore!"etc.   Or maybe people aren't delivering and producing on your team, or you can't keep people on your team...   Whose fault is it… the leader. Sometimes your own lack of trust and organization...

Check out Docsites here and schedule a completely free personalized demo: https: //www.docsites.com/landing-pages/ddb/   You need to have protocols in place and systems in order to find someone GREAT for your team and it starts with your reputation. That's step one in the system, what are your employees and ex-employees saying about you? Your reputation is where it starts for easing the workflow o...

Did you know January is one of the best months to reactivate patients?   Think about the retention rate and see what's the percentage of patients you're retaining. The problem is practices are always looking for new patients because the back door is always open. Some of us have two back doors open!   You need to stay in touch with people and mix up the types of communication with your patients, it...

You get a text message from a staff member that says they can't come to work today, now what do you do?   In this episode Sandy talks to us about the proper steps we need to take with handling staff members who seem to be absent or miss a lot of work days for whatever reason. We discuss how we can remedy this and how you can ensure it doesn't spread to other employees. She also gives us a step by...

You may have heard this or possibly, some of you listening, may even think this way:  "we don't have a production goal because we are patient focused".   Knowing your income and taking care of patients are two different things. In this episode Sandy gives us the exact formula you need to boost your production. She also lets us know how patient care is woven into this. There is a way to reach produ...

In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions: How early to confirm appointments?  How do you deal with assistants or hygienists not showing up for work (slightest cold)?  How to present 3rd party financing as an option and favorite company?

Lately in the last week or two people are thinking ahead and what they'll do differently in 2023. And we love it! In this episode Sandy gives us 10 key principles we MUST upgrade or improve within our practice! They are: Low retention rate. Too many broken appointments. Bonus systems that don't work.  Poor Recare systems. High accounts receivable balance.  Low treatment acceptance.  No marketing o...

A lot of your employees are planning their whole Christmas around their Christmas bonus. However, is a Christmas bonus really necessary? How can you make this "bonus" work for you and how can you stop it if you don't have the funds but feel the "need" to do it because you've done it in the past?!   Sandy gives us the instructions, script, and formula on what we need to do to be consistent with rew...

Most dentists and especially practice owners, watch their money, and the decisions they make to KEEP money is causing missed opportunities and keeping the income down. Now, saving money is not a bad thing, that's not what we are discussing here. We are talking about how often we step over dollars to pick up pennies.   In this episode Sandy gives us about 7 main reasons on where we stumble and mess...

If you ever wanted to be a fly on the wall in Sandy's Scheduling Academy, this is it!

Should you add 3-4% on the dental bill if people are going to use credit cards? The quick answer is "NO"! This can easily make your patient lose trust in you. Remember people don't carry cash or checks as much anymore. More and more people are using credit cards. When you add the 3-4% on the patients bill, this is working against your internal marketing!   In this episode Sandy breaks down for us...

Did you know if your team is less than 10 employees, you more than likely should NOT have an office manager! Some practice owners put someone who has some dental experience in the front and name them an office manager. That is not the right thing to do.    In this episode Sandy breaks down the real responsibilities of an Office Manager and when is it time to bring one on. We also discuss how promo...

There's a shocking statistic that Sandy mentions in this episode which is: 1.6 million people are changing dentists and 25%-50% patients are lost over a 5 year period. This means we MUST work on our attrition, retaining these patients!    In this episode Sandy tells us the 3 main reasons why we lose patients and how we can stop making these major mistakes. She also gives us a system on what our te...

You know what? You shouldn't even call them "performance reviews" anymore! In this episode Sandy lets us know exactly what we should do with the "one on one" meetings we have with our team members. Meeting one on one with team members is always a good thing.   Sandy tells us how we should call them a "one on one" and bring the employee's: Attendance record Statistics Ask them "how do you think it'...

If you haven't heard "How to Handle "Inter-Office wars" which was the episode before this one, please go do so! It got so much feedback! Because of all the questions we received, Sandy decided to answer those questions and do a part two! The 2 most popular things that people contacted Sandy after the previous episode was: What to do if you are new to the office and you witness "inter-office wars"/...

Are you experiencing gossip, negativity, conflicts between your team, dishonesty, and employees always shifting the blame to other employees? This episode will help!    20% of all workers are unhappy with their jobs! This means that 80% are trying to get along with their workers and the other 20% are sabotaging that relationship! A lot of this dissatisfaction doesn't have to do with the job itself...