Dental Drills Bits

Revenue - Expenses = PROFITS! Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home? In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks. Sandy breaks it do...

Revenue - Expenses = PROFITS! Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home? In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks. Sandy breaks it do...

Revenue - Expenses = PROFITS! Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home? In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks. Sandy breaks it do...

Staff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity. Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in your team, more collections, more profit).  We discuss how long team meetings should be, the difference...

No one loves being a micromanager. In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the work your employees are doing. We also talk to the team members who want to let their boss know that they feel micromanaged. Sandy lets the team members know exactly how to bri...

If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong. Sandy Pardue breaks down exactly how a "morning huddle" should run. We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly needs to be discussed, what to do if someone is late to the huddle, and more! Remember, morning huddles...

There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business? Sandy Pardue fills us in on what we should share with our teams, what should specific team members know and focus on, and what we should ALWAYS keep private. We also discuss how to set good su...

Have you ever wondered what your team really thinks of you as a leader? If not, you should. Sandy Pardue talks to us exactly how we can become a better leader for our employees. She also lets us know how we can become friends with our team members but still keep that high level of respect that you need. We also discuss what should we do if you are short staffed and you decide to delegate even MORE...

Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process. In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process. Two things you want to do: 1. Look right now at yo...

It's a perfect time to reset your practice management style. Remember that nothing stays the same, so you shouldn't either. Here are the 12 Best Practices Sandy discusses with detail: Look back at 2021 and review it. What worked well and what didn't work. Keep score. Sharpen your skills. Take CE. Implement it.  Zest up your office. Redo your office, but take a look at your office with a fresh view...

HR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake. Listen closely, more than likely you have either experienced one of these mistakes, will be making one of these mistakes (not anymore after you hear th...

Sandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department. 1. Learn what procedures are not being performed. 2. Set goals JUST for your hygienist 3. Learn how to pay your hygienist  4. Do a "Hygiene Bonus" 5. Have Impactful Communication Listen in as Sandy explains each one with great detail and instructions on how t...

In this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So  in this episodes we break down the steps. A couple things you want to do is: Boost the confidence of your team. Make sure your employees are complimenting other team members IN FRONT of the patient.  Ask the patient in a leading way, for a rev...

This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don't give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy p...

In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022. The last thing you want to do in 2022 is play catch up or start off slow. And you especially don't want your team knowing or feeling it is slow! We discuss: 1.Invest 139 dollars in a book called: National Dental Advisory S...

This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?! Sandy Pardue gives us the exact steps and instructions we must take to handle...

In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system! This system will prevent empty slots in your schedule, contribute to more collections, meet the needs of your patients who NEED to be seen soon, and minimizing unscheduled treatment . This system is something that's missing in...

In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments. This will also answer the main question "should we schedule the patient first and then collect payment OR collect payment and then schedule the patient"? Sandy teaches us step by step how to do this. We also discuss scripts on what to say to patients who are past due on their p...

This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say. We need to understand that broken appointments WILL happen but it should not be the norm. We need to also understand that charging patients for this is a band-aid to the problem, not the solution.  So what are the proper steps and procedures to tak...

In this episode we discuss a situation where an employee was sexually harassed by an existing patient. This really happened! This could also happen in your practice. So what are the proper steps and procedures to take when this occurs? Do you let it slide once? Do you address the patient in that moment? Do you call the authorities?!  In this episode Sandy let's us know exactly what we need to do i...

Practice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.

Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy sees this on the regular. She and Richard teach us the proper workload split with front office staff, getting accurate insurance date before they deny something, so that--above of all--we can turn things around by asking patients and insurance for our...

Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do you need to work the phones? What does a new patient letter look like? When should they be written? 😯 Grab a notepad and listen in as Sandy shares all this and more. Sandy@ClassicPractice.com 1-800-928-...

Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know.   Sandy@ClassicPractice.com 1-800-928-9289

When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisition, you can start working these systems into your practice now.   www. ClassicPractice.com