Dental Drills Bits

We're diving into a topic that separates struggling practices from high-performing ones—your front desk metrics . Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you're not measuring it, you can't manage it! Whether you're brand new to tracking stats or need a refresh to re-energize your team, this episode gives you...

Membership Plans That Work: What Compliance Really Looks Like Dental membership plans aren't new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits , Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increase loyalty, and help practices navigate the compl...

We're diving into a topic many practice managers quietly struggle with— what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: "How do I manage a team I've been friends with for years?" Whether you were promoted from within, or made the mistake of hiring a friend, this episode will help you maintain professionalism without sacrifici...

Vacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits , Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies to vacation-proof your practice, from setting de...

Gossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like...

When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she's sharing exactly how to do it. In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything happens. From tightening your finances to training your team, maximizing re-care systems to building patient loyalty, this epi...

Episode Summary: This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she's bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episode is packed with real-world strategies and script...

Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits , Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break down the timing, tools, and tone of a successful on...

Is your  hygiene schedule disappearing before your eyes ? You're not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits , Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart —and how to fix it for good ! From smarter pre-schedul...

📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits , Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked...

Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don't have to! In this episode of Dental Drill Bits , Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They'll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your t...

Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits , Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you'll learn: ✅ The difference between situational vs. behavioral interview q...

Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn't have to be! In this episode of Dental Drill Bits , Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you'll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅...

Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast , Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentat...

Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast , Sandy and Dana tackle one of the most common dilemmas for dental practice owners— Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can cre...

Episode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast , Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success . 🚀 They share real-world ex...

Episode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits ! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: manag...

This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don't give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy p...

Wondering how to ease the burden and stress off yourself as the doctor? In this week's rerun episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache. What You'll...

In this rerun episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potential talent hidden within their teams while filling this impactful role. Sandy and Michael dissect the cardinal role of dupli...

Are you struggling with patient no-shows that disrupt your dental practice's schedule? In this rerun episode of Dental Drill Bits, Sandy and Michael dive deep into practical strategies to minimize cancellations and improve patient attendance. The conversation kicks off with a focus on the art of clear communication, where they assert the power of personalized phone calls over cold automated messag...

In this episode of Dental Drill Bits, we're exploring the dynamics of a healthy vendor-client relationship as Sandy delves into an inspiring conversation with Megan Lohman from Plan Forward. Together, they unlock the powerful components of successful partnerships, from the nuances of clear communication to fostering mutual respect. The duo emphasizes the importance of setting realistic expectation...

Managing a successful dental practice often hinges on the seamless collaboration and communication of its team. In this episode, Michael and Sandy explore the vital elements of effective team management that can transform your practice into a harmonious and high-functioning operation. They reveal how strong systems for hiring and onboarding are not just administrative necessities but foundational...

Are broken appointments disrupting the flow of your dental practice and impacting your bottom line? In this episode of Dental Drill Bits, Michael and Sandy dive deep into a chronic challenge faced by many dentists: managing broken appointments. Sandy, drawing from her wealth of expertise, sheds light on effective strategies to tackle this issue head-on. She discusses how proper appointment confirm...

Is your practice struggling with low treatment acceptance rates? Tune in to this enlightening episode of the Dental Drill Bits podcast, where Michael and Sandy unravel proven strategies to help you turn patient hesitance into commitment. Sandy opens up about the power of mindset, sharing how a positive and empathetic approach can transform the way patients view necessary treatments. By diving into...