Defining Hospitality

Having a positive outlook on life is the key to success.   Dan is joined by industry thought leader, former adjunct at NYU and host of the “No Vacancy” podcast, Glenn Haussman. Glenn is also the board member at the Long Island Hospitality Association and the president of Rouse Media.  Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!   Takeaways:  The true spiri...

How do you stay positive when you’re emotionally drained? Sarah Dandashy of AskAConcierge likes to remember that every guest interaction is a chance to be a part of someone’s positive memory. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!   Check out some takeaways from this episode below: Though she first found success on Instagram, Sarah finds LinkedIn is...

How do you handle unhappy clients?   Christian Giordano, President and co-owner of Mancini Duffy, approaches any situation by thinking about what he can do to improve it. He joins Dan Ryan to talk about #architecture, #hospitality, & more in this week’s episode. Check it out now!   Check out some takeaways from this episode below: Christian’s show, The Anti-Architect Podcast, originated with h...

When was the last time you deeply listened to someone else? When was the last time you deeply listened to yourself?   Hilary Illick, senior faculty member at the Hoffman Institute, joins Dan Ryan to discuss open-hearted listening, #sustainability, creativity, and more on this new episode of Defining #Hospitality! Listen to this episode now!   Check out some takeaways from this episode below: The H...

What makes you feel most at home? Is it some comfy furniture, a familiar scene, or is it something far deeper?   Mikey Dobin, President of Valley Forge Fabrics stops by to share his perspective and swap stories with his lifelong best friend, Dan Ryan. Listen to the episode for more laughs & poignant insights into the hospitality industry like the ones below!   Takeaways: “Hospitality is a plac...

Is anything as universal as a cookie?   Loren Brill, founder and CEO of Sweet Loren’s, stops by to talk about continuing her company's meteoric growth during a pandemic, building an inclusive culture, and setting an example for the next generation of female entrepreneurs. Check out some takeaways from this episode below: Food is more than just nourishment, it’s a way for us to connect with each ot...

What makes a strong leader?   According to Chris Green, President & CEO of Chesapeake Hospitality, a good leader is like a river guide - they’ve been through the rapids before, but know how to get the best out of their team without jumping in and paddling for them. Listen in as Chris joins host Dan Ryan to discuss the different ways leadership can be nurtured and cultivated while navigating th...

When something goes wrong, how do you react? Do you throw your hands up in frustration and surrender, or do you try to fix the problem?    Misha Bedner, President of Agency 967, advises to remain calm when things go haywire, because he knows the best thing you can do is approach the situation with a positive attitude and focus on the customer experience. Check out the podcast for more great insigh...

What do you remember most about a hotel experience? For some, it may be the furnishings or fabulous architecture. But for Bashar Wali, Founder & CEO of Practice Hospitality and This Assembly, it’s about the moments of real human interaction and connection that matter most.    In this episode, Bashar Wali joins Dan Ryan to talk about what hospitality means to him, ways we can improve diversity...