Dear Billionaire

If you’re a millionaire or billionaire homeowner – if you have household management staff – here’s what no one will tell you: you have a superhero in your home. They aren’t your family. But they aren’t your servant, either. They are human. They have needs, but they’re there to serve you. And, yes, they receive a paycheck. But no one talks about your STAFF being born with a gift of service – or wha...

What does "occasional pet care" on a job description mean? This responsibility is regularly thrown into household staff members' employment agreements, and everyone seems ok with this until they realize what this means.   Homeowners probably have household staff who will love and care for their pets during the day, but let's discuss why this is a bad id...

It is possible to care for someone AND maintain professional boundaries and expectations. It is the most respectful way to protect and respect a relationship. Remember, good communication means BOTH parties win and evolve. In this episode, I share and discuss in detail six suggestions for successful boundaries, performance expectations, and accountability with household staff: 1. Build a house man...

Throughout the years, I’ve learned what my clients do to limit their liability. Here are a few suggestions – I discuss them in detail in this podcast! 1. Create a business entity under which your household operates, hires, and manages. 2. Hire professionals with industry experience instead of newbies transitioning into these positions. 3. Your contractors should provide valid liability and workers...

When your estate manager does their job well – they make it look easy. It’s often the case that, with a smile on their face, they’re working 60+ hours a week. At times, the lack of chaos may make it seem like you don’t need a house manager. When in fact, this is a sign that your EM is excellent at what they do.   Remember, when your home is clean, organized, running smoothly, and staff i...

If you’re new to hiring full-time household staff, you might be reluctant to turn over a part of your home to them. But if you feel like you’re living in Grand Central Station, it might be time for a change! Seasoned employers know and see the value of having a dedicated section of their home for operational functions – maximum service efficiency and privacy. I often see homes...

In this episode, I talk about something not often discussed. The untold side of private service. Because NDAs make sure that what happens behind closed doors legally stays there. Kobe Bryant’s wife winning her lawsuit against the photographers who sold the photos taken at the crash site has highlighted a focus this week on this sensitive subject. I want to change focus to the pilot...

Hiring a domestic house manager requires more from a homeowner than calling a recruiter and signing paychecks. Let me explain... I received a comment on our YouTube Channel from a homeowner on a video where I talk about the homeowner's responsibilities of being a good employer. Their comment went something like this, "You're making me want to downsize. This all sounds like a full-time ba...

Need staff or a domestic team to help your household and life run smoothly?  Before engaging a recruiter, your first step should be creating a 12-MONTH MASTER MAINTENANCE CALENDAR! This one document will map out your property needs, who might be doing the work, how long each task takes to complete, and how frequently. This knowledge will allow you to determine if you should be hiring more sta...

Set your contractors up for success and get the service you desire with this step-by-step guide to outline what pleases you. Kelly shares the details of her document, The Contractor Memorandum of Understanding, which includes topics such as: -Office Admin, communication and Safety expectations -Supervisor and staff protocol -Site work and property protection requirements -Accidents, conf...

Set your staff up for success and get the service you desire with this step-by-step guide to outline what pleases you. Kelly shares the details of her document, The Staff Memorandum of Understanding, which includes topics such as: -Owner preferences -Service attitude -Appropriate conversations and responses -Team expectations -Chain of command for staff requests -Guest protocol -Staff visitors -Ph...

Things to think about before hiring your first/next house manager: -Determine your service preferences and protocol -Identify a payroll service and employee recordkeeping system -Outline your business policies -Collect contractor and fleet information -Consider your housekeeping, landscaping, and home technology maintenance standards of care -Hire us to collect your household inventories! -Get you...

Since we’re just getting started with Dear Billionaire podcast, let’s look at the common terminology we’ll be using, and share some assumptions about whom we’re talking to, so we’re all on the same page. If this is you, then this is YOUR podcast! • You have multiple homes • You have Full-time staff • You Hired, or are you ready to hire a full-time house or estate manager • Or maybe You’re intrigue...

Whether you’re a millionaire or a billionaire, new money or old money, If you have a household staff and are considering hiring your first house manager, Here are some tips and feedback on finding and retaining Trusted and world-class staff so you can enjoy the life you've earned. This is our first-ever Dear billionaire podcast! I’ve been thinking about doing this for a long time. I have been...