CXOTalk

How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more. In this conversation, you will learn about: -- Transformation and the digital strategy roadmap at the Baloise Group -- Employee experience and customer exp...

As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021. This conversation covers a broad range of topics, including: -- 2021 marketing strategy: key trends and changes -- What is the role...

What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust. In this video, you will learn about: -- The House of Lords report on trust, technology, and democracy -- Key issues covered by the H...

For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences. In this video, you will learn about these topics: -- Customer experience at Oracle -- What is customer experience (CX)? -- How you can...

How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice. In this discussion, we explore the following topics: -- What is a Chief Information Officer (CIO)? -- Characteristics of innovative CIOs -- What challenges do CIOs face? -- Organizational politics and the CIO -- CIO investment and...

Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand. To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Un...

This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021. During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing...

Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing. In this conversation, we discuss the following topics: -- Integrating great product...

What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee. In this conversation, we discuss: -- What are the unique characteristics of artificial intelligence? -- Algorithmic decision-making and risks -- Trust a...

How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture? In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics: -- CIO strategy and role in 2021 --...

Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities. The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspective...

Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples. Read the full transcript and...

Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits. In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation. In this episode you will learn:...

With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business. Companies must le...

Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity. In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work. The conversation includes t...

Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice. In this conversation, we discuss: -- ​Role of the CIO in customer experience -- Top priorities for Chief Informa...

Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role. Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, le...

Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform. To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the...

Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare. Read t...

Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM. Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility In this wide-ranging interview, we speak with Sridhar Vembu about combining economic grow...

The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault. Among the important topics that Sanjay covers are: -- How does data increase business agility? -- Digital transformation and clou...

The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today. This conversation include...

According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience: “I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection...

What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals. Thank you to Productiv for making CXOTalk possible: https://www.productiv.com TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000...

During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable. Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast...