Gabrielle Gonzalez

CX Unplugged

Business EN ↓ 28 episodes

For far too long the handling of customer matters has been considered a soft skill. Successful companies today recognize that the customer experience is king, or from my perspective is QUEEN! Tune in for real life stories about missteps and masterful manifestations in the world of multifamily. In this series you will hear from me and other industry experts about how prioritizing the Customer Experience led to success!

Author

Gabrielle Gonzalez

Episodes

002- A New Way to Define "Customer" - CX Unplugged 31.08.2024 32:23

Ever wondered how the top professionals in multifamily achieve lasting success? It's all about delivering value; today, we're diving deep into what that means. In this episode of CX Unplugged, Gabrielle Gonzalez explores the essence of service in the multifamily industry, drawing on insights from Ron Kaufman’s definition: “Service is taking action that creates value for someone else.” We’l...

002 - Multigenerational Perspectives on an Award Winning Culture - CX Unplugged 27.08.2024 33:02

Building an Award-Winning Culture Across Generations | CX Unplugged with Gabrielle Gonzalez and guests Sam Stahl and Jace Everling What happens when a seasoned boomer and a dynamic Gen Z come together? They create an award-winning culture that transforms a company! Ready to learn how? Welcome back to CX Unplugged, a Multifamily Media Network podcast! I’m your host, Gabrielle Gonzalez, and today’s...

001 | A New Way to Define "Customer" | CX Unplugged 22.08.2024 8:31

Hey there! Gabrielle Gonzalez here—after 20 years in the multifamily industry, I've discovered something crucial: our customers are so much more than just residents. Want to know who else makes the list? In this debut episode of CX Unplugged, I discuss what "service" truly means in the multifamily space. Inspired by Ron Kaufman's definition—taking action that creates value for so...