CXToday.com

CX Today

Technology EN ↓ 439 episodes

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world. For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our edi...

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Episodes

Artificial Intelligence meets Emotional Intelligence 03.05.2021 32:21

CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel .

How Data Driven Insights Transform Customer Engagement 26.04.2021 19:30

CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.

Hubspot's Operations Hub Launch 2021 21.04.2021 8:04

CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot .

Reimagining CX with Five9 and Metrigy 13.04.2021 29:29

CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy .

Automating Conversations in CX 12.04.2021 12:40

CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP .

Automation and CX - Best Practices and Business Checklist 06.04.2021 13:57

CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.

Introducing the Five9 EMEA Summit 29.03.2021 10:17

CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.

How AI will Serve Post-COVID Omni-channel Customers 25.03.2021 18:24

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

Moving from Customer Service to AI Powered Customer Experience 19.03.2021 17:42

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

How Retailers have Adapted to Challenges During the Pandemic 26.01.2021 33:25

CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership .

Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments 21.01.2021 18:44

CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx , and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx .

Customer Experience in the Digital Workplace 08.01.2021 20:51

CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya .

Reinventing CX With Automation 18.12.2020 16:35

CX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore .

Reimagining a Digital-First Customer Journey 18.12.2020 19:28

CX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table .