CXToday.com

CX Today

Technology EN ↓ 439 episodes

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world. For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our edi...

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Episodes

Building a Next Generation Virtual Agent 01.06.2022 22:01

CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead .

Supercharging Self-Service With AI 31.05.2022 17:24

CX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9 .

SAP Introduces Its Latest Service Cloud Innovations 25.05.2022 20:39

CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience .

Zendesk Discusses Its Latest CRM Innovations 13.05.2022 13:12

CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.

Engaging Customers with Video 27.04.2022 15:14

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru . In this session, we consider the future of video in the contact centre, discussing: Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent vide...

Zoom Discusses Its New Conversational Intelligence Solution 22.04.2022 7:36

CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom . In this session, we explore the release of its new conversational intelligence solution, discussing: The entrance of Zoom into the conversational analytics space How the solution may improve contact center conversations What differentiates this offering to competitors? The future of Zoom in CCaaS

Inspecting the Garner Magic Quadrant for Conversational AI 29.03.2022 10:46

CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research .

Delivering the Digital Contact Centre of the Future 10.03.2022 13:32

CX Today 's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral .

How Total Experience is Unlocking the Future of CX 04.03.2022 15:00

CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.

Zoom Discusses Its New Contact Center Solution 02.03.2022 10:01

CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom.

Fuze: What is Next for CX? 10.01.2022 11:01

CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.

The Future of CX: Predictions for 2022 04.01.2022 11:11

CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral.

Customer Experience in the Year Ahead - Insights from Five9 16.12.2021 24:58

CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9 .

Process Transformation for Customer Experience 15.12.2021 9:10

CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio

LivePerson Leverages AI CX to Support Travel Industry 07.12.2021 13:47

CX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.

Nectar: Digital Experience Insights from the IVR to the Agent 06.12.2021 11:59

CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar .

Optimising Conversations for Next-gen CX 03.12.2021 17:28

CX Today's Rob Scott hosts Andy White, CEO, at Contexta360 .

Conversation Analytics Platform and Autumn Release News 02.11.2021 10:14

CX Today's Carly Read hosts Jeff Gallino, CTO, CallMiner .

Twilio Engage and the Importance of Personalised CX 29.10.2021 9:36

CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio .

Future-Proofing a Business with Omni-Channel 25.10.2021 7:24

CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros .

Puzzel Extends Smart Experiences with Vergic Acquisition 22.10.2021 11:40

CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic .

Health of the Contact Centre 2021: Agent Well-being and the Great Resignation 21.10.2021 11:55

CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant .

Language Operations: Multilingual Support with AI 20.10.2021 18:35

CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel .

Impact Tech Has on Boosting Customer Engagement 18.10.2021 9:31

CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone .

Best Practices for Managing Agents Through Change 01.10.2021 22:32

CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research .