ACF Technologies
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now...
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ACF Technologies
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Latest episode
Apr 16, 2026
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Episodes
How can telecoms optimise the retail experience? 11.03.2020 18:00
In this episode, the team discuss how telecom could improve their retail experience with effective customer flow management, and experiential store transformation.
How can banks tackle large queues? 10.03.2020 22:00
Greg, Adam and Louis discuss how banks can approach large queues in their branches using efficient communications, and experience personalisation.
Retail banking trends with RBR MD Dominic Hirsch 05.03.2020 29:16
Louis, Simon and Dominic Hirsch discuss future trends in banking, and the growth of the more human experience in branch.
Can gyms & leisure centres improve their CX strategy? 02.03.2020 10:00
In this episode Greg and Louis discuss some good, and bad experiences they have had at their gyms, and have some ideas about how they could be improved.
CX in automotive - the start of something new? 14.01.2020 14:56
Greg, Lee and Louis discuss the automotive industry and its past, present and future customer experience strategy.
Optimising the retail experience 23.12.2019 16:55
In this episode, we discuss how organisations are optimising their retail experience with the proper use of technology, and with in-store experiential events.
Is the retail experience changing? 18.12.2019 18:00
In this episode, Greg, Simon, Adam and Louis (plus our special guest Chewy) explore some good and bad experiences in retail and how can retailers can begin to solve these problems.
Retail Banking Challenges part 4 - RBR Branch Transformation 2019 18.12.2019 10:00
In the final episode in our retail banking mini-series - Greg, Simon, Adam and Louis talk about their experience at the market leading conference RBR Branch transformation 2019.
Retail Banking Challenges part 3 - Digital vs Physical Banks 18.11.2019 18:00
Episode 4 - Part 3 of our retail banking mini series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this.
Retail Banking Challenges part 2 - Optimising Multiple Channels 18.11.2019 20:01
Episode 3 - Part 2 of Retail banking mini series. In this episode Adam, Greg and Louis discuss current challenges surrounding the optimisation of multiple communication channels & improving a branches interaction management.
Retail Banking Challenges - Can Events Save the Branch from Dying 15.11.2019 25:36
Episode 2 - Welcome back to CXC. In this episode we begin our mini-series surrounding Retail Banking and the industries current challenges. Featuring Greg, Adam and Louis, we talk about how events are being utilised to bring customers back to the branch.
Introduction - Omnichannel Appointment Booking Fundamentals 04.10.2019 46:03
Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implications of not considering your customers experience from an Omnichannel perspective. Follow/Subscribe for more valuable and engaging content.
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