Networld Media Group

CX Innovators

Technology EN ↓ 30 episodes

Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.

Author

Networld Media Group

Episodes

Wayfair VP talks retail AI trends, challenges 24.10.2023 20:56

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.

The continuing challenges of office coffee service 11.10.2023 33:32

In this episode of CX Innovators, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how the need for new products and equipment never goes away.

Self-service at retail: The growth has only begun - KMC 11.11.2021 22:15

Expert offers insight on how self-service improves the customer journey - RCE 20.07.2021 23:07

Kiosks and the self-service consumer journey - KMC 05.03.2021 13:58

Self-service kiosks have been expanding at a rapid pace on the retail landscape, and COVID-19 has accelerated the consumer's preference for self-service. In this podcast, "Kiosks and the self-service consumer journey," Carl von Sydow, director of self-service for the Americas at Diebold Nixdorf , shares his insights with Elliot Maras, editor of Kiosk Marketplace, and comments on why...