Mark Hillary and Peter Ryan

CX Files

Business EN ↓ 430 episodes

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

Author

Mark Hillary and Peter Ryan

Episodes

Daniel Hulme, CEO Satalia 07.09.2018 11:39

This episode features Daniel Hulme. Daniel is the CEO of Satalia, a London-based company that provides Artificial Intelligence solutions to solve industries hardest problems. He is also the Director of UCL's Business Analytics MSc, applying Artificial Intelligence to solve business, governmental and social problems. He is a serial speaker for Google and TEDx, and is a faculty member of Singularity...

Shep Hyken 31.08.2018 16:59

In this edition of the podcast I'm really pleased to be speaking with one of the most important experts and advisors on customer experience strategy globally - Shep Hyken. Shep is a best selling author, trainer, advisor, speaker and all round expert on CX. He advises several Fortune 100 companies and has been focused on this for over 35 years now. Anyone that has searched LinkedIn or Twitter for i...

Peter Ryan, Founder of Ryan Strategic Advisory 24.08.2018 9:13

Peter Ryan, is the Founder of Ryan Strategic Advisory. He is one of the most respected CX analysts in the world today and is constantly on the road, either advising clients or speaking at conferences. In this interview, Mark Hillary speaks to Peter about CX and automation. How are tools such as AI and RPA affecting CX and how are companies pricing all these new technologies?

Are Regional Trade Associations Stuck In The Past? 17.08.2018 8:23

In this bonus episode before the season of interviews begins, Mark Hillary asks if the regional trade associations charged with promoting CX and BPO around the world are actually doing their job - or just stuck in the past?

CX Files 25.07.2018 1:47

It's CX Files featuring your host, Mark Hillary. This podcast will feature the best thinkers and leaders in Customer Experience (CX) globally. There are no ads, just great content, so subscribe today.