Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you! I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies to help you navigate your path to promotion. From...

Are you ready to negotiate a salary that truly reflects your worth? We’re diving into part two of our audience Q&A, focusing on successful salary negotiations for your next job offer. I’ll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating everything from your base salary and benefits to se...

Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this episode, I am answering all your burning questions. I’m sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your requests, let's turn this daunting task into a collaborat...

Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the key skills you should be prioritizing that Hiring Managers value most! I’m diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic account planning to leveraging champions and driving ch...

Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you! I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting your past experiences, I am sharing actionable tips...

Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode. I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it stand out. From understanding the real impact of...

Are you feeling less than optimistic about your current Customer Success job search? Whether you can’t land an interview or have trouble sealing the deal, this is a must-listen. In this episode, I’m breaking down the five most common issues I see holding job seekers back and how to fix them. From conquering interview fears to mastering the art of selling yourself, I will provide you with actionabl...

Let’s face it: no one wants to end up in a ‘bad fit’ role. And while it might seem unavoidable, I'm here to give you the best possible chance to avoid this situation. In part two of this series, we’re diving into the art of asking the right questions during job interviews to dodge those bad-fit roles. Discover actionable strategies on how to assess management style, tools, data availability, and u...

No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. In this episode, I'll discuss the seven critical aspects you should evaluate before accepting a job offer. I’ll dive into the significance of your future manager, the potential for upward mobility, and the tools you'll need to succeed, laying a solid...

If you had to be completely honest about your work productivity, would you (or your manager) be happy with the answer? I have been there, and that’s why I am sharing with you a simple yet powerful hack that can transform your work life for the better. I’ll share how I went from battling concentration issues and negative mindsets to discovering a productivity hack that revolutionized my approach to...

Do you dread the thought of networking? Or maybe you feel like you're spinning your wheels and getting nowhere with your networking efforts. Well, it’s time to bite the bullet and learn how to network in today’s competitive job market. In this episode, I break down the key signs that your networking strategy needs a tune-up, share the biggest mistakes to avoid, and outline actionable steps to make...

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode! In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying...

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job! In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of us...

Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals. We'll dive into evaluating potential mentors or coaches, understanding the return on investment, and making informed decisions that enhance...

Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right move for you? Then this episode is an absolute must-listen for you! In part one of this two-part series, I’m going to delve into the world of career success and uncover how finding the right coach or mentor can be a game-changer in your professional jou...

Is your job search feeling like a full-time job? It doesn’t have to feel this way! Whether you have five hours a week or one hour a week, I am sharing actionable tips to get the most out of your job search. In this episode, I will teach you how to avoid burnout as a customer success job seeker. From managing your time more efficiently to strategically planning your job search activities, I will co...

Is your resume lacking in numbers? You know that you need to quantify your achievements but are left scratching your head about how to do this. I totally get it! In today’s episode, I will teach you how to make your work experience resonate more powerfully with recruiters. I’ll discuss how to turn your impact—whether direct, across teams, or business-wide—into measurable metrics. With a focus on d...

Have you been relying on memorizing responses for every possible interview question? Well, I am here to break it to you, treating your next job interview like a test that can be studied for is why you are not seeing the results you want. And in this episode, I will share with you something I have never included in my free content: the interview technique that will make you stand out. I am going to...

Are you ready to make more money in your Customer Success career? Talking about money doesn’t need to make you uncomfortable. I am here to arm you with my top 8 tips that will, over time, get you closer to your financial goals as they relate to your career. From staying consistent in your path to finding your niche and aligning with leadership's vision, I am sharing actionable strategies that will...

How do you make a splash when starting a new role and plant the seeds for future growth? Landing the position is one thing, but laying the foundations for future growth can often be a missed opportunity. In this episode, I am going to let you in on how you can make a good first impression. Inspired by a recent conversation with a client, I will discuss three things you can do as a new team member...

Have you ever paused to wonder if the career path you're on is the one meant for you? It’s common to fall into the trap of what your career path should look like, but I am here to share some hot takes on what you should consider when taking the next step in your customer success career. I am going to explore the different career paths available in (and out) of customer success and the importance o...

Just found out you need to deliver a Customer Success Interview Presentation for the role you've applied for? You might find me weird, but I think that's pretty exciting! And in this episode, I am going to help you understand what it is and call out the biggest gotchas I see my clients make so that you can avoid those things. I'll explore the various types of interview presentations and the gradin...

Networking is dead. At least, that's what many thought leaders on the internet have led you to believe. In this episode, I'll help you figure out if networking is the right strategy for your job search. I won't just be sharing my personal take on why networking remains a crucial element in finding a Customer Success role; I'll also dive into one of my favorite tools—data. I’m covering how I define...

Feeling like your resume is just disappearing into the void with no response? It's time for a change, and this episode is your first step away from relying on AI and towards creating a resume that will actually land you those customer success job interviews. In this episode, our focus is on making every single bullet point on your resume shine, setting you apart as the perfect fit for your dream C...

Have you ever aimed for a promotion, confident it was yours, only to see it go to someone else? If you have been relying on your performance to get you that promotion, I have a kicker for you. It’s not the top performers who get promoted. In this episode, I’ll tell you exactly what you need to do to get that promotion you're chasing. I’ll also share how making an impact both internally and externa...